Dylan Schaefer - State Farm Insurance Agent

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For
your reference, details of the offer I reviewed appear below
On at least occasions this business told us a check would be sent. On December 5th we were told that a money order had been sent the day before. We did confirm that they had our correct address. As of this date January 16, we have received NOTHING from this business. I find it very hard to believe that three pieces of mail from one business sent to the same location could be lost! This business needs to refund their overcharge either via a refund to our credit card, or a check sent by traceable courier
Regards,
*** ***

Had sent a check in the mail and it got lost Sent a money order with additional funds for the inconvenience

Mr. [redacted] was in the shop recently and a refund check was given to him at that time.