Dyna-Tronics

My High-Fi Dynaco tube CD player right channel had no sound output. Went to Dyna-Tronics, paid $25 for a diagnostic/estimate. Later, was told it would be $150 to repair. I picked up the CDP and was informed that everything was fully functional but the volume output was really low. I had no idea what they were talking about until I got it home.
I called Dyna-tronics and told them that the CDP wasn’t fixed. Originally, 20% of power was being used to listen to music. After Dyna-tronics, 90% power was needed just to hear any sound from the CDP. Dyna-tronics asked if both channels were working properly? Yes, I said. Shockingly, they said, “so, what’s the problem? You identified that one channel was not working. Is it working now? Then we fixed the problem. Also, we informed you that the output level was really low when you picked it up.”
I tried to reason with Dyna-tronics “expert” to no avail. I told them if there was a volume issue I would have informed them. Although they fixed the channel issue, now the volume output is a problem. I was told that they did all they could do, and there was nothing else they could do for me, that they fixed the channel issue and the volume problem was like that when I brought it in.”
Trying to trouble shoot the problem myself, I attempted to replace the old tubes with new ones and noticed that the old tubes weren’t even lighting up. I took the old tubes out and replaced it with the new ones and still had the same volume issue. I decided to take the tubes out, using no tubes and the volume issue was the same! No tube and low volume! [redacted]?
My face-to-face encounter with an “expert” actually exacerbate the problem. The “expert” used his informational advantage to make me feel stupid, rushed and ignoble. I am no expert, but I know how to use my audio equipment and if there was a volume issue I would have mentioned it at the diagnostic stage.
I would not recommend taking your valued audio equipment to Dyna-tronics. Their “mightier-than-thou” attitude is unwarranted. If they can’t stand by their work, listen to reason, extend empathy to customer’s feelings, then they should close their doors and make this world a better place. Hopefully, my sad experience will save music lovers from being belittled and save money.