Dynamark Security of Richmond

I am very sorry this issue got to this pointThere has never been an issue with removing the $ [redacted] per month chargeAs I have been on vacation and also out of the office a fair amount, I forwarded Ms [redacted] email requests to my service manager to help her turn off the notifications through her accountI should have responded to Ms [redacted] to be sure I understood exactly what she wanted - unfortunately, my time has been very stretched with other personal concernsNo excuses, my fault and her request was not fully understood by me or my service managerThe $ [redacted] per month charge has been removed and we are crediting Ms [redacted] account one full month of monitoring ($**.**) for her inconvenience.Most sincerely, Frank P [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer.? If you wish, you may update it before sending it.]Thank you Revdex.com for helping to get this resolvedI've read the response and do not understand why there was so much confusion by Frank and Rickie as to what I was asking for on the emailEach email clearly stated "now that the mobile app gives push notifications I no longer need the text notifications and would like to drop the $ [redacted] monthly text option from my plan"I was very clear each time and additionally sent 5-emails requesting the same thingI'm just disappointed as I felt like we picked a local company that wouldn't treat us like a number like the big national companies do - guess I was wrong ! Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.]Thank you Revdex.com for helping to get this resolvedI've read the response and do not understand why there was so much confusion by Frank and Rickie as to what I was asking for on the emailEach email clearly stated "now that the mobile app gives push notifications I no longer need the text notifications and would like to drop the $monthly text option from my plan"I was very clear each time and additionally sent 5-emails requesting the same thingI'm just disappointed as I felt like we picked a local company that wouldn't treat us like a number like the big national companies do - guess I was wrong ! Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]