The complainant desired to receive a transcript of her academic work at Goodwin College This transcript has been sent to her In the event she hasn’t received the transcript, another transcript is being sent to her via priority mail to her address on record Goodwin College considers this matter closed
Hello,Here is a summary of activity concerning this complainant:Complainant has been paying down a balance of over $4,to an external collector since 2010.Complainant submitted an online request on December 5th for an official transcript Our office let her know that she would need to satisfy her debt to receive an official transcript.On the day of complainant's request our records showed a balance of $1,213.08It appears that complainant paid her balance with credit collection agency but did not follow up with us at Goodwin College We did not receive a payment from credit agency until 01/07/ After that was applied complainant still had a balance due to Goodwin College of $Complainant still had a balance on her account yet the college decided to release the transcript based on verbal confirmation from the collection agency.The transcript request was sent to the Registrar's Office on 01/07/and on 01/09/the official transcript was mailed to the address that complainant provided on her request The college considers this matter closed
Complaint: [redacted] I am rejecting this response because: 1) No one from this college contacted me in regards to my original request for my official transcriptI had to call and I gave them time, about a month to respond and then had to call to find out what happened with my request.2) It's not my job to follwith the school to make sure my debt was paid when I was given a receipt from the collection agency that they use with a receipt showing debt was PAID IN FULL.3) It's also not my problem that they didn't receive payment from their own collection agency until 1/when collection agency received payment in full from myself December 5, 2014.4) I faxed proof of payment as well as proof of the original request for an official transcript on 1/5/to the Manager of the Business DepartmentShe never called me back until I sent an email threatening to write a letter to the President and the Revdex.com if no one responded to me.5) There is no balance due on my account, Account was paid in fullCollege is lying when they state that I have a balance due of $when I've clearly proven by verbal confirmation from THEIR OWN COLLECTION AGENCY and signed document showing my balance is paid in fullThey've done no favors for me whatsoever, my account is paid in full.6) I've been paying this debt since because years after I stopped attending the school, they decided to file a lawsuit stating that I had this large balance due, which was completely falseMy parents paid thousands of dollars in money that they claimd I owed in When I received paperwork showing that I owed money a year after, I wanted to speak with the employee that assisted us and told us that balance due was paid in fullCollege stated that employee "miscalculated" the amount due and no longer worked thereThe fact that employee possibly could have been fired only supports my claim that debt was invalid.7) Original request for my offical transcript was sent December 5, and College is lying when they state request was sent 1/It was extremely difficult to get something so simple resolved, especially since the college has the money that they claim I oweI work for a very large insurance company and I will make sure to warn all of my clients to never attend this schoolThey are very deceitful and I would never want anyone to go through what I went through while attending this schoolSchool is extremely unprofessional along with employees in their handling of students Sincerely, [redacted]
The complainant desired to receive a transcript of her academic work at Goodwin College This transcript has been sent to her In the event she hasn’t received the transcript, another transcript is being sent to her via priority mail to her address on record Goodwin College considers this matter closed
Hello,Here is a summary of activity concerning this complainant:Complainant has been paying down a balance of over $4,to an external collector since 2010.Complainant submitted an online request on December 5th for an official transcript Our office let her know that she would need to satisfy her debt to receive an official transcript.On the day of complainant's request our records showed a balance of $1,213.08It appears that complainant paid her balance with credit collection agency but did not follow up with us at Goodwin College We did not receive a payment from credit agency until 01/07/ After that was applied complainant still had a balance due to Goodwin College of $Complainant still had a balance on her account yet the college decided to release the transcript based on verbal confirmation from the collection agency.The transcript request was sent to the Registrar's Office on 01/07/and on 01/09/the official transcript was mailed to the address that complainant provided on her request The college considers this matter closed
Complaint: [redacted] I am rejecting this response because: 1) No one from this college contacted me in regards to my original request for my official transcriptI had to call and I gave them time, about a month to respond and then had to call to find out what happened with my request.2) It's not my job to follwith the school to make sure my debt was paid when I was given a receipt from the collection agency that they use with a receipt showing debt was PAID IN FULL.3) It's also not my problem that they didn't receive payment from their own collection agency until 1/when collection agency received payment in full from myself December 5, 2014.4) I faxed proof of payment as well as proof of the original request for an official transcript on 1/5/to the Manager of the Business DepartmentShe never called me back until I sent an email threatening to write a letter to the President and the Revdex.com if no one responded to me.5) There is no balance due on my account, Account was paid in fullCollege is lying when they state that I have a balance due of $when I've clearly proven by verbal confirmation from THEIR OWN COLLECTION AGENCY and signed document showing my balance is paid in fullThey've done no favors for me whatsoever, my account is paid in full.6) I've been paying this debt since because years after I stopped attending the school, they decided to file a lawsuit stating that I had this large balance due, which was completely falseMy parents paid thousands of dollars in money that they claimd I owed in When I received paperwork showing that I owed money a year after, I wanted to speak with the employee that assisted us and told us that balance due was paid in fullCollege stated that employee "miscalculated" the amount due and no longer worked thereThe fact that employee possibly could have been fired only supports my claim that debt was invalid.7) Original request for my offical transcript was sent December 5, and College is lying when they state request was sent 1/It was extremely difficult to get something so simple resolved, especially since the college has the money that they claim I oweI work for a very large insurance company and I will make sure to warn all of my clients to never attend this schoolThey are very deceitful and I would never want anyone to go through what I went through while attending this schoolSchool is extremely unprofessional along with employees in their handling of students Sincerely, [redacted]