[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] < [redacted] >Date: Wed, Jan 28, at 3:PMSubject: Re: My E-mail AddressTo: [redacted] < [redacted] @myRevdex.com.org>Hi [redacted] , below is my response to accept.Complaint #: [redacted] Colonial Parking has agreed to pay for the repairs to my vehicle There was no discussion regarding my suggestions regarding the parking attendants being more courteous to the vehicle owners, ,however I hope they take it into consideration Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
*** ***, we thought we had already responded to this complaintOur apologies.Colonial Parking, Inc(“Colonial”) has received the RevDex.com complaint #*** from *** ***After investigating **
***’s complaint, we have made the following adjustments to his
account:
1.
*** ***’s account was corrected and a
credit card refund posted for the requested amounts
2.
*** ***’s account now has a $balance
and is officially closed
When Colonial Parking’s monthly parking account holders
first sign up for a monthly account, they agree to return all credentials (keycard
and unused parking permits) to Colonial when closing their accountsIf a
customer retains parking credentials, it gives him or her the ability to
continue to park even if we have been notified to close the accountThe return
of the credentials is what actually closes the account
When *** ***’s keycard and unused parking permits for December
were not returned, his account remained open, and the system prompted the next
month’s charge based on the credit card information *** *** provided
*** ***’s telephone call prompted the Project Manager
for this garage to initiate an electronic check of *** ***’s keycard
activity in the parking equipment at his garage to substantiate that there was
no parking during the time for which *** *** requested the refundDuring
the time this request was being processed, our system prompted the next month’s
charges because without the returned credentials, *** ***’s account remained
openOnce we received confirmation that there was no parking since November
30, 2014, we manually closed his account
We fully understand and regret *** ***’s
frustration with the length of time it took to correct this matterWe value
him as a parking customer and sincerely hope he will continue to park in
Colonial Parking’s garages throughout the greater Washington, D.Carea.Sincerely, Margaret E***
Revdex.com:
Option #seems good to meI do not want to drag this any longer because I will be busy with schoolwork and neither my dad nor my mom speak English to continue this silly argumentAlso, Please check your [email protected] account for delivery failure on Dec8, I stand my ground about the email not ever reaching meThank you for your help Revdex.com
Regards,
*** **
Dear [redacted]:We are in receipt of Revdex.com Complaint
#[redacted] from [redacted]. We have reviewed our records and following is our
response:
1.
Our online Monthly Parking Application shows
that [redacted] did indeed sign up for a monthly parking...
account on December 5,
2014. He indicated a “Desired Start Date” of December 5, 2014. Please see copy
of [redacted]’s online application. As part of the online application process, the
customer is advised (on the Colonial Parking website) that “Parking services
may begin only after application approval and once the proper parking permit
and access device is received.” The customer is also advised that they should “allow
up to 7 business days for delivery” [of the credentials] if the customer selects
this method of delivery (U.S. Postal Service), which [redacted] did select. He also
had the option to pick up the credentials at our corporate office on the day of
processing or to have the credentials sent to him by Federal Express 2-business
days. In addition, the application advises the customer that “Accounts that
become active after the 15th of the month will be charged 50% of the
posted monthly rate.” By not choosing a start date after the 15th, a
full month’s charge for December 2014 was appropriate.
2. 2. [redacted] received an auto-generated e-mail acknowledging
his online application and its approval with a start date of December 8, as
this was the day the application was verified and space in the facility was
confirmed. Please see the attached copy. [redacted] was advised that his parking
credentials (keycard and any parking permits) would be mailed, at his option,
to the address in his online application. The appropriate credentials were
mailed by U.S. Postal Service to the address [redacted] provided.
3. 3. Invoices for the next calendar month are automatically
issued in advance of the month’s first day. If the customer signed up for
Auto-Pay, the monthly charge would have been charged on the first day of the
new month automatically to the credit card the customer provided in his/her
online application. The Auto-Pay charge on January 1 was for the month of
January. Any charges in December would have been for the month of December and
processed on the credit card supplied by the customer as indicated on the top
of the application.
We believe [redacted] had all the necessary credentials to be
able to use the parking garage, and we were not informed of any problems until
December was ended. However, we understand his frustration with how the
situation turned out, and we would like to make one of the following offers to him:
Either -- 1. Please provide us with the daily parking
receipts for the month of December and we will be happy to reimburse him that
amount.
OR
2. 2. We will credit him for 50% of December’s charge
(credit refund).
[redacted] will need to let us know which offer he would like to
receive.
We value [redacted] as a parking customer and hope he will continue to park in Colonial Parking garages throughout the greater Washington, D.C. area.Sincerely,Margaret E[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. From: [redacted] <[redacted]>Date: Wed, Jan 28, 2015 at 3:21 PMSubject: Re: My E-mail AddressTo: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted], below is my response to accept.Complaint #: [redacted]Colonial Parking has agreed to pay for the repairs to my vehicle. There was no discussion regarding my suggestions regarding the parking attendants being more courteous to the vehicle owners, ,however I hope they take it into consideration.
Regards,
[redacted]
[redacted]We are in receipt of Revdex.com Complaint #[redacted]. Colonial Parking, Inc. is agreeable to refunding the daily parking that [redacted] paid. We have reached out to him at the e-mail address provided in his original complaint and requested that he provide us with scanned copies of his receipts....
As of this date, we have not received the copies. When we receive the receipt copies, we will be happy to generate a refund.Thank you.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] < [redacted] >Date: Wed, Jan 28, at 3:PMSubject: Re: My E-mail AddressTo: [redacted] < [redacted] @myRevdex.com.org>Hi [redacted] , below is my response to accept.Complaint #: [redacted] Colonial Parking has agreed to pay for the repairs to my vehicle There was no discussion regarding my suggestions regarding the parking attendants being more courteous to the vehicle owners, ,however I hope they take it into consideration Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
*** ***, we thought we had already responded to this complaintOur apologies.Colonial Parking, Inc(“Colonial”) has received the RevDex.com complaint #*** from *** ***After investigating **
***’s complaint, we have made the following adjustments to his
account:
1.
*** ***’s account was corrected and a
credit card refund posted for the requested amounts
2.
*** ***’s account now has a $balance
and is officially closed
When Colonial Parking’s monthly parking account holders
first sign up for a monthly account, they agree to return all credentials (keycard
and unused parking permits) to Colonial when closing their accountsIf a
customer retains parking credentials, it gives him or her the ability to
continue to park even if we have been notified to close the accountThe return
of the credentials is what actually closes the account
When *** ***’s keycard and unused parking permits for December
were not returned, his account remained open, and the system prompted the next
month’s charge based on the credit card information *** *** provided
*** ***’s telephone call prompted the Project Manager
for this garage to initiate an electronic check of *** ***’s keycard
activity in the parking equipment at his garage to substantiate that there was
no parking during the time for which *** *** requested the refundDuring
the time this request was being processed, our system prompted the next month’s
charges because without the returned credentials, *** ***’s account remained
openOnce we received confirmation that there was no parking since November
30, 2014, we manually closed his account
We fully understand and regret *** ***’s
frustration with the length of time it took to correct this matterWe value
him as a parking customer and sincerely hope he will continue to park in
Colonial Parking’s garages throughout the greater Washington, D.Carea.Sincerely, Margaret E***
Revdex.com:
Option #seems good to meI do not want to drag this any longer because I will be busy with schoolwork and neither my dad nor my mom speak English to continue this silly argumentAlso, Please check your [email protected] account for delivery failure on Dec8, I stand my ground about the email not ever reaching meThank you for your help Revdex.com
Regards,
*** **
Dear [redacted]:We are in receipt of Revdex.com Complaint
#[redacted] from [redacted]. We have reviewed our records and following is our
response:
1.
Our online Monthly Parking Application shows
that [redacted] did indeed sign up for a monthly parking...
account on December 5,
2014. He indicated a “Desired Start Date” of December 5, 2014. Please see copy
of [redacted]’s online application. As part of the online application process, the
customer is advised (on the Colonial Parking website) that “Parking services
may begin only after application approval and once the proper parking permit
and access device is received.” The customer is also advised that they should “allow
up to 7 business days for delivery” [of the credentials] if the customer selects
this method of delivery (U.S. Postal Service), which [redacted] did select. He also
had the option to pick up the credentials at our corporate office on the day of
processing or to have the credentials sent to him by Federal Express 2-business
days. In addition, the application advises the customer that “Accounts that
become active after the 15th of the month will be charged 50% of the
posted monthly rate.” By not choosing a start date after the 15th, a
full month’s charge for December 2014 was appropriate.
2. 2. [redacted] received an auto-generated e-mail acknowledging
his online application and its approval with a start date of December 8, as
this was the day the application was verified and space in the facility was
confirmed. Please see the attached copy. [redacted] was advised that his parking
credentials (keycard and any parking permits) would be mailed, at his option,
to the address in his online application. The appropriate credentials were
mailed by U.S. Postal Service to the address [redacted] provided.
3. 3. Invoices for the next calendar month are automatically
issued in advance of the month’s first day. If the customer signed up for
Auto-Pay, the monthly charge would have been charged on the first day of the
new month automatically to the credit card the customer provided in his/her
online application. The Auto-Pay charge on January 1 was for the month of
January. Any charges in December would have been for the month of December and
processed on the credit card supplied by the customer as indicated on the top
of the application.
We believe [redacted] had all the necessary credentials to be
able to use the parking garage, and we were not informed of any problems until
December was ended. However, we understand his frustration with how the
situation turned out, and we would like to make one of the following offers to him:
Either -- 1. Please provide us with the daily parking
receipts for the month of December and we will be happy to reimburse him that
amount.
OR
2. 2. We will credit him for 50% of December’s charge
(credit refund).
[redacted] will need to let us know which offer he would like to
receive.
We value [redacted] as a parking customer and hope he will continue to park in Colonial Parking garages throughout the greater Washington, D.C. area.Sincerely,Margaret E[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. From: [redacted] <[redacted]>Date: Wed, Jan 28, 2015 at 3:21 PMSubject: Re: My E-mail AddressTo: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted], below is my response to accept.Complaint #: [redacted]Colonial Parking has agreed to pay for the repairs to my vehicle. There was no discussion regarding my suggestions regarding the parking attendants being more courteous to the vehicle owners, ,however I hope they take it into consideration.
Regards,
[redacted]
[redacted]We are in receipt of Revdex.com Complaint #[redacted]. Colonial Parking, Inc. is agreeable to refunding the daily parking that [redacted] paid. We have reached out to him at the e-mail address provided in his original complaint and requested that he provide us with scanned copies of his receipts....
As of this date, we have not received the copies. When we receive the receipt copies, we will be happy to generate a refund.Thank you.Sincerely,[redacted]
As a valued customer, Colonial has agreed to reimburse [redacted] for the repair of her vehicle per the quote she provided. A check has been mailed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]