Dynamic Drilling

Revdex.com:i accept the offer of monetary compensation if I can pick up the car from Brenn automotive this coming Monday January [redacted] 2016, during midday and Brenn will start the car for me (battery problem) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The business has responded Please see below:January *, [redacted] came into my shop on October [redacted] She requested to have the battery and exhaust checked on her Toyota SienaAs requested, the charging system, battery, and exhaust system were inspectedAs a result of the inspection, we determined the exhaust system was broken, admitting fumes into the engine compartment and cabin areaThe battery was determined to be okay at this timeIn addition we noticed the engine had oil leaksThe customer was made fully aware of our diagnosis, including the oil leaksHowever, the customer stated she only wanted the exhaust repaired at this timePlease note, at this time the vehicle had no body damageOn October ***, the customer arrived to pay the fee for the vehicle examination of $The customer also authorized a payment of $as a deposit towards the exhaust partsWe explained to the customer that it would take approximately business days for her vehicle parts to arriveOverall, the customer was quoted a total of $for the exhaust repair, provided that the manifold bolts were not seized or frozenWe explained to the customers that in the event the manifold bolts are seized, it might require additional labor time to remove themWe received the parts that had been ordered on November ***, During the initial stages of repair, we noticed that the manifold bolts were seized and required drilling due to the rotten studsImmediately, we notified the customer and explained that new hardware would be needed, requiring approximately to hours of additional billed laborThe customer approved thisThe repairs were completed on November ***, and the customer was notifiedThe vehicle was not picked up until November ***, The customer made a follow up appointment on December **, to have the vehicle reexamined for oil leaksHowever, she did not arrive until December **, We had asked the customer to bring the vehicle in on December **, because the business was closing from December **, – January *, due to the holiday seasonUpon arrival on December **, 2015, we noticed moderate body damage on the driver’s side and rear of the vehicle, which caused damage to the muffler and exhaust pipeAt this time, the customer stated that the vehicle was not worth repairThe customer has failed to contact me and has abandoned the vehicle at my businessUnder our goodwill policy, I am willing to reimburse the customer a total of $for the misunderstandingDarryl B [redacted] President Brenn Automotive, Inc

Revdex.com:i accept the offer of monetary compensation if I can pick up the car from Brenn automotive this coming Monday January [redacted] 2016, during midday and Brenn will start the car for me (battery problem). 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business has responded.  Please see below:January *, 2016 [redacted] came into my shop on October [redacted] 2015. She requested to have the battery and exhaust checked on her 1988 Toyota Siena. As requested, the charging system, battery, and exhaust system were inspected. As a result of...

the inspection, we determined the exhaust system was broken, admitting fumes into the engine compartment and cabin area. The battery was determined to be okay at this time. In addition we noticed the engine had oil leaks. The customer was made fully aware of our diagnosis, including the oil leaks. However, the customer stated she only wanted the exhaust repaired at this time. Please note, at this time the vehicle had no body damage. On October [redacted], 2015 the customer arrived to pay the fee for the vehicle examination of $97.20. The customer also authorized a payment of $300.00 as a deposit towards the exhaust parts. We explained to the customer that it would take approximately 4 business days for her vehicle parts to arrive. Overall, the customer was quoted a total of $898.88 for the exhaust repair, provided that the manifold bolts were not seized or frozen. We explained to the customers that in the event the manifold bolts are seized, it might require additional labor time to remove them. We received the parts that had been ordered on November [redacted], 2015. During the initial stages of repair, we noticed that the manifold bolts were seized and required drilling due to the rotten studs. Immediately, we notified the customer and explained that new hardware would be needed, requiring approximately 2 to 3 hours of additional billed labor. The customer approved this. The repairs were completed on November [redacted], 2015 and the customer was notified. The vehicle was not picked up until November [redacted], 2015. The customer made a follow up appointment on December **, 2015 to have the vehicle reexamined for oil leaks. However, she did not arrive until December **, 2015. We had asked the customer to bring the vehicle in on December **, 2015 because the business was closing from December **, 2015 – January *, 2016 due to the holiday season. Upon arrival on December **, 2015, we noticed moderate body damage on the driver’s side and rear of the vehicle, which caused damage to the muffler and exhaust pipe. At this time, the customer stated that the vehicle was not worth repair. The customer has failed to contact me and has abandoned the vehicle at my business. Under our goodwill policy, I am willing to reimburse the customer a total of $426.60 for the misunderstanding. Darryl B[redacted] President Brenn Automotive, Inc.