Dynamic Interactive Corp

To whom it may concern at the Revdex.com:
Dynamic Interactive does not take possession of any data that is tied to our clients accounts We are a Software company that offers our Platform as a Service to thousands of customers, we have never had any issues or complaints about taking data or any other reason
The client that is making this complaint also still has access to his account, as long as the business is active We do not give our clients access to the portal if they are inactive for any reason such as billing, technical issues Unfortunately we tried to process the clients credit card on our scheduled billing day and received an error/decline due to a card cancellation We have to update the card information on a new Authorization if we are ever going to charge a new card on behalf of our clients This is mandatory by our merchant processors to avoid any fraudulent activity It is nothing against our clients, just our standard business compliance to avoid any fraudulent payments.
If *** is interested in getting access back to his account, we need to activate the company in our system which we can do with an updated Authorization form The data is still in the account, there is no reason that we would ever erase anyone's information Due to HIPPA compliance we keep all records for at least years.
I hope this information helps, please email or call me with any issues
I would also like to get your contact information so I can contact you directly
Thanks,
*** S ***
*** cell

Dear RevDex.com,
At the start of *** P ***’s campaigning with us, he had acquired and uploaded data through his own sourcesThis indicates that he must have had copies of those transactions and therefore copies of the data he acquired in his possessionUploading data into any of our platforms does not require the transfer of ownership to Dynamic Interactive or erasing the data from the original files held by the client
Our team has spent hours trying to assist him with his issuesThrough various testing and troubleshooting, we concluded that the issues originate on *** P ***’s endIn addition, other clients did not report issues of his magnitude for the same extended period of time
Every time I spoke to him he was very irate and rudeHe became offensive by calling me a liar, yelling at me several times, and saying that we did not call him backHowever, we have call logs showing that calls were made to him, more than once
In addition, his bill was past due for daysHe said he would not pay until these “issues” would be fixedAfter his offensive behavior became a burden, we closed out his account due to delinquency and abusive demeanor to not only to me, but to my team as well
I have attached the order form for your review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and would like to officially close out this complaint
I've spoken to **, the Sales Manager, and indirectly to the president of the company
They have review all the taped conversations that I had with various people
They do understand my position about the data that was lost, that I was given incorrect information in that, while the account was terminated, the data would be stored for years
The do understand my position that, after weeks, any updates on this data would be too old to be actionable
They have offered a professional apology, in that the actions that were taken in no way represent the policy's or procedures that are set forth by their company
They have offered a financial "credit" should I decide to reactivate with their company, a move I intend to do after my current contract is concluded
They have offered the services of a new sales person, whom I have already interfaced with
They also noted that there will be a meeting sometime today and there would be, in their words, there would be "repercussions" because of this incident
In business, as in life, all things will not go smoothly. Because I could not get thru to to correct individuals (my calls were intercepted and I was not transferred as requested) I resorted to the Revdex.com for assistance
Once the correct people got the correct information, Immediate action took place. The company has taken responsibility for the actions of its people; an apology was give; and as business people we move forward
Can anyone ask for a better resolution of an incident like this... I can't!
With a thank you to all concerned, I remain;
Respectfully,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to specifically address a number of their comments:
 1. "Uploading data into any of our platforms
does not require the transfer of ownership to Dynamic Interactive or
erasing the data from the original files held by the client."
There was no question of ownership, what they did was to erase the work product that was done on their system - data that was obtained during calls -  without any regard to the time and effort that work entailed, or what was lost when the data was erased.
2. "we concluded that the issues
originate on [redacted] P [redacted]’s end."
I had a conversation with one of their technicians, and they confirmed they had a system error.  As this is a web based application, there is no way my "computer was at fault"  Having been in IT for 40+ years, I am professionally insulted at the statement.
My computer can have no effect on their database.
3. "Every
time I spoke to him he was very irate and rude
Was I rude to [redacted] when I spoke to him setting up the account last spring - noWas I rude to [redacted] when he called asking if I was happy - noWas I rude to [redacted] when he called 3 months in a row and and kept telling him he could just auto bill me - no
4. "He became offensive by
calling me a liar, yelling at me several times"
By making this statement..  is this truthful... well no...   its a lie.   And yes I yelled at him when he trashed the data.
5. "In
addition, his bill was past due for 3 days."
The bill was due on Friday.  They wanted another application filled out, even thought they had (by their own paperwork) billed me 6 times already.
I was getting the "strong arm" from the salesmen.  Problem wasn't fixed, and I asked to speak to a supervisor.  I told the supervisor I would fax in the paperwork EOB Monday, but I did not want to speak to that salesmen again.
The supervisor had me running a 30 minute communications test, and it was during this test that I got the phone call the service was being cancelled, and my data was lost.
In conclusion this company has no remorse for the action it took, and the public should be made aware of they type of people you are dealing with.
Regards,
[redacted]