Dynamic Irrigation

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Contact Name and Title: Paul [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We are very sorry to hear that Mr [redacted] has concerns with some charges on his loan contractWe were not aware that he had any questions or concerns regarding these charges on his paperworkHopefully this explanation will clear up any confusion The Loan Processing Fee is a requirement of the federal credit union that approved Mrand Mrs [redacted] auto loanThey are lines rand xon the Retail Installment ContractThese two items are for most lenders and are explained thoroughly in Regulation Z Truth in Lending ActThe $"Good will Savings-CWFCU" Is another fee paid to the federal credit union$goes into a savings account for the [redacted] to become members of the federal credit union, and the other $they donate to Goodwill The $Document Fee and the $Title/Reg Fee are standard fees of Southwest Auto SalesMost, if not all, car dealers have Document FeesThey cover the cost of paperworkThe Title/Reg Fee is the title fee for the state of IndianaThis fee differs from state to stateHere in Indiana it is $ Again we are sorry that the Vances had concerns with charges on their Retail Installment Contract, but we were unaware that they were upset until this Revdex.com claim OFFER: If you would like us to explain these charges in person, please stop by any time during business hours Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will not pursue this furtherOne discrepancy that I note from Southwest Auto Sales response concerns the $Title/Reg feeActually the lending contract that was signed by me stated that we were charged $for the Title/Reg feeMust be inflation or a type- [redacted] ***

I was not involved with the store when Ms [redacted] had her first problem I took over ownership Oct I reached out to Ms [redacted] and meet with her last nightFeb I am in communication with her and have hopes to try and resolve this with her the best way possible for both parties

Southwest Auto Sales previously resolved this complaint in February when it was initially contacted regarding this matter. Mr*** purchased a GMC Sierra KDenali. I have attached a copy of the Vehicle’s title received when Southwest Auto Sales purchased the
Vehicle. As you can see, the Vehicle’s title indicates the Vehicle’s “ACTUAL MILEAGE” was 65,510. In 2017, the Vehicle was registered in Michigan. I have attached a copy of the Vehicle’s Carfax report dated February 15, 2018. As you can see, the Vehicle’s Carfax report indicates no odometer problem. Based on this information, we believe the Vehicle’s odometer is accurate and this matter has been resolved. Thank you

Initial Business Response /* (1000, 5, 2016/01/21) */
Contact Name and Title: Paul *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We are very sorry to hear that Mr*** has concerns with some charges on his loan contractWe were not aware that he had any
questions or concerns regarding these charges on his paperworkHopefully this explanation will clear up any confusion
The Loan Processing Fee is a requirement of the federal credit union that approved Mrand Mrs*** auto loanThey are lines rand xon the Retail Installment ContractThese two items are for most lenders and are explained thoroughly in Regulation Z Truth in Lending ActThe $"Good will Savings-CWFCU" Is another fee paid to the federal credit union$goes into a savings account for the *** to become members of the federal credit union, and the other $they donate to Goodwill
The $Document Fee and the $Title/Reg Fee are standard fees of Southwest Auto SalesMost, if not all, car dealers have Document FeesThey cover the cost of paperworkThe Title/Reg Fee is the title fee for the state of IndianaThis fee differs from state to stateHere in Indiana it is $
Again we are sorry that the Vances had concerns with charges on their Retail Installment Contract, but we were unaware that they were upset until this Revdex.com claim
OFFER:
If you would like us to explain these charges in person, please stop by any time during business hours
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pursue this furtherOne discrepancy that I note from Southwest Auto Sales response concerns the $Title/Reg feeActually the lending contract that was signed by me stated that we were charged $for the Title/Reg feeMust be inflation or a type-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.

I was not involved with the store when Ms. [redacted] had her first problem.  I took over ownership Oct. 1 2017.  I reached out to Ms. [redacted] and meet with her last night. Feb. 14.2018.  I am in communication with her and have hopes to try and resolve this with her the best way possible for...

both parties.

Initial Business Response /* (1000, 5, 2017/06/21) */
We are sorry to hear that miss [redacted] feels that her experience with us has been less than satisfactory. Below is a brief overview along with our response.
The Customer purchased a 2011 Chevy Equinox with Just over 100k miles from our store...

on 12, November 2016. On 17, January 2017, the customer called in because of a noise coming from the engine, which according to our records we were unable to duplicate. No payment was taken.
On 13, Marche 2017, the customer returned stating that the timing chain needed replaced as it was broken. According to our records, the timing chain was replaced and no further action was requested or required. The customer paid for this service.
On 21, March 2017, the customer returned with a Check Engine Light. After a preliminary diagnostic, the light was found to be related to the ambient temperature sensor. The code was cleared and tested. No Payment was taken.
On 23, March 2017, the customer returned with a Check Engine Light. After a preliminary diagnostic, the light was found to be related to the Mass Air Flow Sensor and VVT Solenoid. As this was only a couple days after the original check engine complaint, this was taken care of at no cost to the customer.
23 March, 2017 was the last date the customer reached out to us with any issue regarding the vehicle. We were under the impression that everything was rectified as of this date.
When the vehicle was purchased, it had an odometer reading of 102,071. At this odometer reading, the vehicle is outside of any and all warranties provided by the original manufacturer (Chevrolet) and thus the only work that would be done by a Chevrolet dealership free of charge would be a Manufacturer Recall.
We have attached a 2 page document showing the CarFax for the vehicle in question. As is shown, the vehicle has no history of Recalls, either required or resolved, and is outside of warranty. As can also be seen, The work done to the vehicle, up until this month, was oil changes, diagnostics, and regularly scheduled maintenance.
We feel we have treated the customer well, and are sad to find their view of the situation is not the same. We would like to offer the customer a [redacted] gas card to cover travel expenses for the situation, as a resolution.
Initial Consumer Rebuttal /* (3000, 7, 2017/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I quite contacting this dealer because they didn't take care of the problem and when taken to an actual dealership the timing chain issue that they claim to have replaced and that I did pay for was not actually fixed and was covered by the manufacturer free of charge however I was charged for this supposed repair by Southwest when I should not have had to pay anything at all and the repair they did was not complete.
Final Consumer Response /* (4200, 17, 2017/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a mechanic and service shop SW auto should have the knowledge to know that just replacing the timing chain was not going to fix the problem. All the items replaced by Kelly Chevy under the manufacturer coverage went hand in hand, the oil consumption test performed by Kelly Chrvy is what needed to be done to determine if it was covered by the manufacturer. If Southwest Auto did not have the knowledge needed to deal with the situation they should have referred me to a dealership to begin with. I would like the money back that I paid.
Final Business Response /* (4000, 19, 2017/07/06) */
We have attached a copy of the customer invoice for our shop, in which the customer complained of a noise coming from the engine compartment, which was taken care of by the timing chain replacement. At this point, a complimentary oil change took place. There was no complaint by the customer of oil consumption, and as a complimentary oil change was done after replacing the timing belt, one could not be tested for.
At this point, we feel the customer is attempting to take advantage of the situation by placing unrealistic demands on the service department. It is misguided to expect a non-franchise mechanic to have knowledge of the inner workings of Chevrolet Special Recall Bulletins only available for warranted work at an authorized dealer.
The special warranty work is not information distributed nationwide, and does not appear on the CarFax report as a recall. We have attempted to compromise with the customer on multiple occasions during the course of this complaint, and feel we have done all we can, given the circumstances, to placate the consumer. We will offer a [redacted] gas card one last time in a final attempt to compromise.
We feel at this point, the customer has no evidence to support a request for reimbursement, as can be seen by the last blanket statement made, providing no further information, and only continuing to make the same request over and over without compromise.

I met with Ms. [redacted] on Monday 26th and have come to a resolution to the situation.  The issue is getting handled and although we can't help that the vehicle failed we are in fact helping Ms. [redacted] towards fixing the vehicle. She was happy after our conversation.