Dynamic Medical Billing

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Complaint # [redacted] Dynamic Medical Billing Attn: [redacted] We received your response to our complaint The reply from the Dynamic Medical Billing was completely fabricated I made a call every working day from October and was never able to discuss the problem I was assured they would call back, which never happened until November when a message was lift on my answering machine I waited every day by the phone for a response When I received none, I sent the complaint to you They are not being truthful with you, probably to cover themselves This entire situation was a poor example of good business practices A company which handled medical problems for the elderly such as I needs to be more considerate I have talked to the nursing home about finding another company more considerate of their customers should the services be needed again for other patients However, in the meantime after my complaint was made, I did have several talks with the nursing home, and also to my insurance company It took them about minutes to find out what happened in the billing for the servicesThis could have been resolved in one minute if the Dynamic Medical Billing department had made good on their promise to call me backSuch poor customer serviceI have paid the bill and now understand what the amount represented However, I am still mad at the shoddy service I received from this company [redacted] ***

We, at dynamic Medical Billing, have received a complaintagainst our company stating *** *** called four (4) days in row withoutresponse to her callWe have record of only one (1) call being received on11/03/Our answering service has stated they do not have record
ofmultiple calls eitherWe have called and left her a voicemail to call us back on11/05/and have called her again on We have not received a callback from her to address her questions about her billWe regret ** *** hasbeen unable reach to use to resolve her questionI have left *** *** thenumber direct to my desk (***) on her voicemail and she may also reachthe billing office directly at ***Thank you,*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
Complaint # [redacted] Dynamic Medical Billing
 
Attn: [redacted]
 
We received your response to our complaint.  The reply from the Dynamic Medical Billing was completely fabricated.  I made a call every working day from October 31 and was never able to discuss the problem.  I was assured they would call back, which never happened until November 5 when a message was lift on my answering machine.  I waited every day by the phone for a response.  When I received none, I sent the complaint to you.  They are not being truthful with you, probably to cover themselves.  This entire situation was a poor example of good business practices.  A company which handled medical problems for the elderly such as I needs to be more considerate.  I have talked to the nursing home about finding another company more considerate of their customers should the services be needed again for other patients. 
 
However, in the meantime after my complaint was made, I did have several talks  with the nursing home, and also to my insurance company.  It took them about 45 minutes to find out what happened in the billing for the services. This could have been resolved in one minute if the Dynamic Medical Billing department had made good on their promise to call me back. Such poor customer service. I have paid the bill and now understand what the amount represented.  However, I am still mad at the shoddy service I received from this company.
 
[redacted]

Review: I have called every day (4 times now) to get help in resolving a billing matter. Each time, I leave name and number with the telephone operator and she promises to have someone call me back. No one ever does. I talked with manager today who said I would just have to wait for someone to call me back. I have waited for several days for the return call which never comes. All I need is simple answer as to whether insurance has been billed or not. But no one seems to be able to answer such a simple question. The person who can do so is always unavailable and never returns my calls. They are also very rude to me.Desired Settlement: I just want someone to answer my calls and be respectful to my time and situation.

Business

Response:

We, at dynamic Medical Billing, have received a complaintagainst our company stating [redacted] called four (4) days in row withoutresponse to her call. We have record of only one (1) call being received on11/03/2014. Our answering service has stated they do not have record ofmultiple calls either. We have called and left her a voicemail to call us back on11/05/14 and have called her again on 11.17.2014. We have not received a callback from her to address her questions about her bill. We regret [redacted] hasbeen unable reach to use to resolve her question. I have left [redacted] thenumber direct to my desk ([redacted]) on her voicemail and she may also reachthe billing office directly at [redacted]Thank you,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Complaint # [redacted] Dynamic Medical Billing