Dynamic Motor Company

Complaint: [redacted] I am rejecting this response because: I was under the impression that I was buying a car with a day warrantyIf your dealer's claim they will fix whatever is wrong with the vehicle then that's what needs to be done If not I wouldn't have not paid 9000$ with downI would have bought it as is and paid less for itThing's do break but they shouldn't the day after you buy something and are promised whatever doesn't work will be fixed If this is the business you plan on running your customers have the right to know ahead of timePlus the key fob has never worked since I have bought the carI did what I promised it would have been nice if dynamic motor company would have done what they promised me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ I will not help this customer anymoreI have done everything in my power to satisfy this lady, you can not please her The reason I refuse to pay the costs she is requesting is as follows: She had a third party warranty, most of the parts and labor should have been coveredHowever, [redacted] did not follow the process required by Cars Protection PlusJamies Ex husband called the shop raising [redacted] instead of working through the processHe gave the shop Verbal Acceptance of the job and told them to go ahead and do the repairs, instead of waiting and following the process the warranty company requires I am not responsible for their mistake and refuse to pay any costs associated with this automobile We have had previous issues with this customer, she bought an SUV, after buying the SUV she saw the Dodge Charger on our lot so she brought the SUV back saying it had major problems, I took it to numerous shops and they found nothing wrong with the SUV but then she admitted she just wanted to chargerSo, going above and beyond I took the SUV back and got her into the Dodge ChargerAgain there is no pleasing this customer and I am washing my hands of her If you have any questions please feel free to contact me at XXX-XXX-XXXX Sincerely, [redacted] Owner Dynamic Motor Company

Initial Business Response /* (1000, 5, 2015/07/20) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@DynamicMotorCompany.com
We are very to hear the customer is having an issue with her vehicleWe go to great lengths to ensure we sell good quality
vehiclesEvery Vehicle we purchase at the Auto Auctions, we pay $for the vehicle engine to be compression tested and inspectedIf the car passes these inspections then we get the car, if it fails the auction keeps the car and we lose the $I do this to protect the consumers and make sure we sell good quality vehicles
I am not willing to pay any repair costs associated with this vehicle because the customer has not and will not follow the processIf this customer would follow the process required by the warranty company, then she would be coveredHer problem is covered by the Warranty company but she must take the correct steps to file the claimSince she is not willing to do the correct process I am not willing to help
This customer needs to follow the proper processesWe paid Several hundred dollars to give this customer a large warrantyIf this customer has sent the warranty back they have made a big mistakeThey are covered by cars protection plus

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@DynamicMotorCompany.com
Customer has received their title as promised, they were not home to sign so it took a couple extra daysWe mailed it to the
Address on the applicationNot our fault that this was the incorrect address or that no one was home to signAll could have been avoided by customer stopping by our lot for a new temp tagI am happy to pay late title fees which would be no more than $I will personally mail a check to the customer today in the amount of $for late title fees

I am sorry to hear about the issues and concerns, we do everything we can to ensure our cars are great quality Not really sure why this complaint has been put in so long after all these issues have been already resolved Customer did receive a 3rd party month/3,mile limited power
train warranty We pay a couple hundred bucks to buy these third party warranties to cover the customer in the event a major issue arises It covers power train issues up to $ As far as the Lights, it is unfortunate that they went out, things are man made and do break, We have already replaced and fixed this issue and the customer was completely happy with the repairWe also went above and beyond to replace the coil packs at no cost to the customer Customer also received the remote, the sales person went above and beyond to order on in at no cost for this customer Customer has been completely satisfied to all our knowledge

Initial Business Response /* (1000, 5, 2015/10/12) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
I am sorry if the customer has had some issues with their car as we do everything we can to ensure we sell great quality carsWe do not do our own inspections, we use
many shops and the particular vehicle in question passed all inspections, both at the Auction and at the inspection station
Customer, took the car to her Husbands shop and had over $of repairs done without our consent and knowledgeThe repair in question would have cost us a couple hundred dollars at mostWe were not given the chance to inspect the parts that were replaced to ensure they were needed*** was unbelievably rude and threatening towards me both written message and told my employee she didnt want to see me because she was going to punch me in the face
Customer was so persistent posting threatening messages on facebook which I got removed then had her friends start postingThis sort of harassment is illegal
At this time I Decline to pay any charges associated with this incidentCar passed two inspections, we sold the car as-is, and customer is threatening

Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@DynamicMotorCompany.com
I apologize it has taken me so long to respond, I was out of the office last week and just got back inI am so sorry to hear the problem with the car and especially in such a short
amount of timeI do everything I can to ensure we buy great quality carsI pay $on every car for a compression test and a point third party inspection to ensure I get great cars on my lot for saleI am not sure how in the world this car was not detected in this inspection
If the customer can send me over the diagnosis and a quote from the dealer showing that it is the transmission, I will pay for half of the repair as the customer requested

Complaint: [redacted]
I am rejecting this response because:
I was under the impression that I was buying a car with a 90 day warranty. If your dealer's claim they will fix whatever is wrong with the vehicle then that's what needs to be done.  If not I wouldn't have not paid 9000$ with 3000 down. I would have bought it as is and paid less for it. Thing's do break but they shouldn't the day after you buy something and are promised whatever doesn't work will be fixed.  If this is the business you plan on running your customers have the right to know ahead of time. Plus the key fob has never worked since I have bought the car. I did what I promised it would have been nice if dynamic motor company would have done what they promised me.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
I will not help this customer anymore. I have done everything in my power to satisfy this lady, you can not please her.
The reason I refuse to pay the costs she is requesting is as follows:
She had a third party warranty, most of the...

parts and labor should have been covered. However, [redacted] did not follow the process required by Cars Protection Plus. Jamies Ex husband called the shop raising [redacted] instead of working through the process. He gave the shop Verbal Acceptance of the job and told them to go ahead and do the repairs, instead of waiting and following the process the warranty company requires.
I am not responsible for their mistake and refuse to pay any costs associated with this automobile.
We have had previous issues with this customer, she bought an SUV, after buying the SUV she saw the Dodge Charger on our lot so she brought the SUV back saying it had major problems, I took it to numerous shops and they found nothing wrong with the SUV but then she admitted she just wanted to charger. So, going above and beyond I took the SUV back and got her into the Dodge Charger. Again there is no pleasing this customer and I am washing my hands of her.
If you have any questions please feel free to contact me at XXX-XXX-XXXX Sincerely, [redacted] Owner Dynamic Motor Company