January 20, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made I do apologize of the consumer was contacted in error, please advise them that DRS has made note of this on their account Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
January 29, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeIf the consumer and their spouse have been contacted in error, collection efforts will stop in compliance with the consumer’s request Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 15, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients DRS has contacted the consumer a total of times since April The other calls are coming from a different sourceBecause of the delicate nature of our phone calls, DRS prefers not to and by law cannot disclose certain details via a voicemailIf the consumer would like account information they are welcome to contact our Customer Service team at ( [redacted] Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the accounts accordingly The accounts are currently pending close in our office; this will allow time for the consumer to contact DRS on their on terms if they choose Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
January 20, 'Times New Roman', 'serif';"> [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] , [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency therefore does not have immediate access to the documents requestedDRS must submit a formal request for the files which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account Regarding the statute of limitations or time barred debts; these are still considered valid debtsThe statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debtIn this case the original creditor has chosen a 3rd option, which is to sell the debt into collections to recoup their lossesThe below government website goes into further details on what it means for a debt to be time barred, and will corroborate the previous statements Source: http://www.consumer.ftc.gov/articles/0117-time-barred-debts Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
January 29, 'Times New Roman', 'serif';"> [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeIn an effort to correct our records the consumer would need to supply the numbers that DRS is contacting him on, it is very likely their numbers are attached to an account that does not belong to themAfter our records are updated, we can send the consumer a formal letter stating that their numbers will no longer receive calls from DRSThe consumer can also supply this information on our website Dynamicrecovery.com/disputes Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as all accounts are taken care of Regards, [redacted] ***
January 16, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] , [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) has only had the privilege of more recently speaking with the consumer (January 14, 2013), and during this conversation the consumer did request original documentsThis request was reflected on the account the same day, please keep in mind that DRS is a 3rd party debt collector therefore a formal request must be submitted for said documentsIn the meanwhile the consumer will received something called a validation notice in the mail; it looks very similar to a billAfterwards the consumer will receive one of two items; the original documents or a notice that the account has been closed By law and in complete compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease regarding the particular accountIf the consumer has any questions or would like a status update on their account they are welcomed to contact DRS directly at [redacted] Regarding the consumer’s credit inquiry, this is permitted under the permissible purpose portion of the Fair Credit Reporting Act (FCRA)In compliance with the FCRA since the consumer is disputing the inquiry I have submitted an inquiry deletion request on their behalfThis request is in the attachment for the consumer’s personal records Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: BBB Case #: [redacted] Dear [redacted] , Dynamic Recovery Solutions does not engage in any... fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. Unfortunately, there was another alleged account that was placed with our office for resolution. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your alleged account has been CLOSED in our office. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted] . Thanking you in advance. [redacted] Compliance Auditor [redacted] 11/20/2014 Complaint This company send me three bills for some amount that I do not own and account that are do not recognize. I am disputing the debt list below: [redacted] / [redacted] Account: [redacted] Current Account [redacted] Total: $9,995.68 Finally, please note that I do not wish to receive no telephone calls or... letters concerning this debt that I do not own. Desired Resolution Want this matter to be solve and letter with apology from this company, this is not the first time. Consumer Business Dialog
January 15, 2014 [redacted] Dispute Resolution Director RevDex.com of Upstate S.C. 408 North Church Street Greenville, SC 29601-2164 RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) sends Settled and Paid in Full letters when requested or when payments are made through collectors so they may obtain updated contact information. The consumer’s payment was mailed, plus the address was incorrect. I apologize for the confusion, a request has been submitted to our account management department for a letter to be sent to the below address. If the consumer has any further questions they may direct them to our Customer Service team by phone at ( [redacted] or on the web at DynamicRecovery.com. [redacted] *** Attachment: Settlement Letter Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
February 3, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Please thank the consumer for providing the requested informationDynamic Recovery Solutions, LLC (DRS) will add the consumer’s phone number to our permanent cease and desist list to prevent contactDRS does appreciate the consumer’s cooperation Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint their phone calls are continueing I have called them up and told them to stop calling me, I don't know who they are looking for but it most certaintly is not me ! I consider their phone calls as harrassment and if they continue I will act on it as such ! complaint has been filed with the FTC, next step will be with the ATTORNEY GENERALS OFFICE in [redacted] if this continues the phone number that calls me is [redacted] my phone number is [redacted] REMOVE THIS NUMBER FROM YOUR LIST AT ONCE OR THERE WILL BE VERY BIG TROUBLE HEADING YOUR WAY !!! if I end up having to have the phone number changed to make them stop bothering me I will be sending them a bill for it !!!! Regards, [redacted] ***
January 29, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: ** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case our apologies for contacting the consumer and any inconvenience this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
January 20, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If DRS has contacted the consumer in error, I do apologize.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
*** ** ***
Dispute Resolution
Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. DRS does apologize if the consumer was contacted in errorTo confirm DRS did receive the consumer’s dispute as of 1/21/and as a part of this dispute the consumer’s inquiry was deletedThis inquiry was permitted under the permissible purpose portion of the Fair Credit Reporting Act (FCRA)Still in compliance with the act if a consumer advises DRS that a debt is disputed this must be sent to the credit reporting bureaus, as stated this has been completed
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
***
[* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 15, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. We apologize if in error *** *** was contactedCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. We will follow up with this particular team, as agents that handled these calls were not in compliance with company standardsI do apologize for their behavior; please assure they will be reprimanded for their actionsI have also submitted an inquiry deletion request on the consumer’s behalf; it is attached to this complaint.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity with the consumer from DRS regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
January 16, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it.
Regarding the call at work, DRS is unaware when calling if the absolutely belongs to the consumer until we make contactThis call will be reviewed, because if this is what the collector stated it is and they will receive coaching regarding this matterAccording to our records DRS has contacted the consumer on one number, ending in ***Records show that the consumer was contacted on this number last on December 20, Please ask the consumer to provide any alternate numbers if we are still calling those as they may be associated with another account
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions, LLC
***
January 29, 2014
justify;">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-
RE: *** ** *** ***
Dear *** ***
Please thank the Consumer for providing adequate information to resolve their issueIt seems their telephone number was under an account that does not have their name, we have the wrong numberWe thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions, LLC.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions, LLC
***
January 20, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been made I do apologize of the consumer was contacted in error, please advise them that DRS has made note of this on their account Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from Dynamic Recovery Solutions regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
January 29, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeIf the consumer and their spouse have been contacted in error, collection efforts will stop in compliance with the consumer’s request Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the account accordingly It has been closed in our office and returned to our client There will be no further collection activity from DRS regarding this account Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
January 15, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients DRS has contacted the consumer a total of times since April The other calls are coming from a different sourceBecause of the delicate nature of our phone calls, DRS prefers not to and by law cannot disclose certain details via a voicemailIf the consumer would like account information they are welcome to contact our Customer Service team at ( [redacted] Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status We have flagged the accounts accordingly The accounts are currently pending close in our office; this will allow time for the consumer to contact DRS on their on terms if they choose Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
January 20, 'Times New Roman', 'serif';"> [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] , [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency therefore does not have immediate access to the documents requestedDRS must submit a formal request for the files which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS office By law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this account Regarding the statute of limitations or time barred debts; these are still considered valid debtsThe statute of limitations simply is the time frame the original creditor can report a debt to an individual’s credit or take legal action against the consumer to retrieve the debtIn this case the original creditor has chosen a 3rd option, which is to sell the debt into collections to recoup their lossesThe below government website goes into further details on what it means for a debt to be time barred, and will corroborate the previous statements Source: http://www.consumer.ftc.gov/articles/0117-time-barred-debts Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
January 29, 'Times New Roman', 'serif';"> [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years Due to several business exchanges, it is possible that a mistake could have been madeIn an effort to correct our records the consumer would need to supply the numbers that DRS is contacting him on, it is very likely their numbers are attached to an account that does not belong to themAfter our records are updated, we can send the consumer a formal letter stating that their numbers will no longer receive calls from DRSThe consumer can also supply this information on our website Dynamicrecovery.com/disputes Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as all accounts are taken care of Regards, [redacted] ***
January 16, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] , [redacted] Dear [redacted] , Dynamic Recovery Solutions, LLC (DRS) has only had the privilege of more recently speaking with the consumer (January 14, 2013), and during this conversation the consumer did request original documentsThis request was reflected on the account the same day, please keep in mind that DRS is a 3rd party debt collector therefore a formal request must be submitted for said documentsIn the meanwhile the consumer will received something called a validation notice in the mail; it looks very similar to a billAfterwards the consumer will receive one of two items; the original documents or a notice that the account has been closed By law and in complete compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease regarding the particular accountIf the consumer has any questions or would like a status update on their account they are welcomed to contact DRS directly at [redacted] Regarding the consumer’s credit inquiry, this is permitted under the permissible purpose portion of the Fair Credit Reporting Act (FCRA)In compliance with the FCRA since the consumer is disputing the inquiry I have submitted an inquiry deletion request on their behalfThis request is in the attachment for the consumer’s personal records Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
RE: BBB Case #: [redacted] Dear [redacted] , Dynamic Recovery Solutions does not engage in any... fraudulent activity to misinform abuse or harass any consumer. We are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activity. Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clients. Typically, the original creditor will exhaust their collection attempts, and sell the defaulted account to a collection agency like Dynamic Recovery Solutions. Unfortunately, there was another alleged account that was placed with our office for resolution. Per company policy when a complaint of this nature is received, the account is placed in a "cease & desist" status. Also, your alleged account has been CLOSED in our office. If you have any further questions or concerns, we encourage you to contact our customer service department at [redacted] or our toll free telephone number at [redacted] . Thanking you in advance. [redacted] Compliance Auditor [redacted] 11/20/2014 Complaint This company send me three bills for some amount that I do not own and account that are do not recognize. I am disputing the debt list below: [redacted] / [redacted] Account: [redacted] Current Account [redacted] Total: $9,995.68 Finally, please note that I do not wish to receive no telephone calls or... letters concerning this debt that I do not own. Desired Resolution Want this matter to be solve and letter with apology from this company, this is not the first time. Consumer Business Dialog
January 15, 2014 [redacted] Dispute Resolution Director RevDex.com of Upstate S.C. 408 North Church Street Greenville, SC 29601-2164 RE: [redacted] Dear [redacted] Dynamic Recovery Solutions, LLC (DRS) sends Settled and Paid in Full letters when requested or when payments are made through collectors so they may obtain updated contact information. The consumer’s payment was mailed, plus the address was incorrect. I apologize for the confusion, a request has been submitted to our account management department for a letter to be sent to the below address. If the consumer has any further questions they may direct them to our Customer Service team by phone at ( [redacted] or on the web at DynamicRecovery.com. [redacted] *** Attachment: Settlement Letter Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
February 3, [redacted] Dispute Resolution Director Revdex.com of Upstate S.C North Church Street Greenville, SC 29601- RE: [redacted] Dear [redacted] Please thank the consumer for providing the requested informationDynamic Recovery Solutions, LLC (DRS) will add the consumer’s phone number to our permanent cease and desist list to prevent contactDRS does appreciate the consumer’s cooperation Sincerely, [redacted] Compliance Administrator Dynamic Recovery Solutions [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint their phone calls are continueing I have called them up and told them to stop calling me, I don't know who they are looking for but it most certaintly is not me ! I consider their phone calls as harrassment and if they continue I will act on it as such ! complaint has been filed with the FTC, next step will be with the ATTORNEY GENERALS OFFICE in [redacted] if this continues the phone number that calls me is [redacted] my phone number is [redacted] REMOVE THIS NUMBER FROM YOUR LIST AT ONCE OR THERE WILL BE VERY BIG TROUBLE HEADING YOUR WAY !!! if I end up having to have the phone number changed to make them stop bothering me I will be sending them a bill for it !!!! Regards, [redacted] ***
January 29, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: ** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case our apologies for contacting the consumer and any inconvenience this may have caused.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
January 20, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If DRS has contacted the consumer in error, I do apologize.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
*** ** ***
Dispute Resolution
Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. DRS does apologize if the consumer was contacted in errorTo confirm DRS did receive the consumer’s dispute as of 1/21/and as a part of this dispute the consumer’s inquiry was deletedThis inquiry was permitted under the permissible purpose portion of the Fair Credit Reporting Act (FCRA)Still in compliance with the act if a consumer advises DRS that a debt is disputed this must be sent to the credit reporting bureaus, as stated this has been completed
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
***
[* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 15, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. We apologize if in error *** *** was contactedCustomer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. We will follow up with this particular team, as agents that handled these calls were not in compliance with company standardsI do apologize for their behavior; please assure they will be reprimanded for their actionsI have also submitted an inquiry deletion request on the consumer’s behalf; it is attached to this complaint.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity with the consumer from DRS regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions
***
January 16, 2014
'Times New Roman', 'serif';">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect it.
Regarding the call at work, DRS is unaware when calling if the absolutely belongs to the consumer until we make contactThis call will be reviewed, because if this is what the collector stated it is and they will receive coaching regarding this matterAccording to our records DRS has contacted the consumer on one number, ending in ***Records show that the consumer was contacted on this number last on December 20, Please ask the consumer to provide any alternate numbers if we are still calling those as they may be associated with another account
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***
Compliance Administrator
Dynamic Recovery Solutions, LLC
***
January 29, 2014
justify;">*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-
RE: *** ** *** ***
Dear *** ***
Please thank the Consumer for providing adequate information to resolve their issueIt seems their telephone number was under an account that does not have their name, we have the wrong numberWe thank the Consumer for bringing this discrepancy to our attention. The number has been added to our cease and desist list, the Consumer should receive no further calls from Dynamic Recovery Solutions, LLC.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions, LLC
***