Dynamic Repair Solutions

This patient is one of our most valued customers and as a CEO it troubled me to hear about her experience yesterdayI personally reached out to her by phone afterhours on the same day, listened to the issue with the power wheelchair and assured her that everything will be done to her satisfaction whatever it takesThe very next day, I gathered all the related information from my staff and mobilized one of our best master technicians who changed his route and drove over hours to reach our valued patient and fix what appeared to be a simple wiring issue when her control module was replaced on the previous visitI then followed up by phone and spoke to our valued customer who indicated that she is very satisfied that her chair is working properly and the issue was resolved immediately I also want to mention that it was such a pleasure talking with Mrs*., what a special lady! Even though I first communicated with her about a complaint, I am truly honored that I had this chance to speak with such a pleasant personI was very ashamed that we did not do the proper testing to discover the wiring defect the first time around and cause her this inconvenienceBut I am happy that we connected and that she is satisfied with the outcome As a “power wheelchair” repair company, we take great pride in our customer service ability and in getting the job done right the first timeAs a CEO, I am dedicated to ensure that every one of our customers is completely satisfied with the quality of the repair and that we exceed their expectation every time I thank Mrs [redacted] and the Revdex.com for bringing this to my attention and I am glad the issue was resolved satisfactory within one day

This patient is one of our most valued customers and as a
CEO it troubled me to hear about her experience yesterday. I personally reached
out to her by phone afterhours on the same day, listened to the issue with the power
wheelchair and assured her that everything will be done to her...

satisfaction
whatever it takes. The very next day, I gathered all the related information
from my staff and mobilized one of our best master technicians who changed his
route and drove over 4 hours to reach our valued patient and fix what appeared
to be a simple wiring issue when her control module was replaced on the
previous visit. I then followed up by phone and spoke to our valued customer
who indicated that she is very satisfied that her chair is working properly and
the issue was resolved immediately.
I also want to mention that it was such a pleasure talking
with Mrs. *., what a special lady! Even though I first communicated with her
about a complaint, I am truly honored that I had this chance to speak with such
a pleasant person. I was very ashamed that we did not do the proper testing to
discover the wiring defect the first time around and cause her this
inconvenience. But I am happy that we connected and that she is satisfied with
the outcome.
 As a “power wheelchair” repair company, we take great pride
in our customer service ability and in getting the job done right the first
time. As a CEO, I am dedicated to ensure that every one of our customers is
completely satisfied with the quality of the repair and that we exceed their
expectation every time.
I thank Mrs. * and the Revdex.com for bringing this to my attention
and I am glad the issue was resolved satisfactory within one day.