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Dynamic Restoration Solutions

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Dynamic Restoration Solutions Reviews (1)

Initial Business Response /* (1000, 11, 2015/02/19) */
Mr. [redacted]'s insurance agent contacted us to remediate water and mold damage that was caused by a busted pipe while he was away. The water sat in the home long enough that there was visible mold cultures on most of the downstairs...

surfaces, including their belongings and clothing.
We came in and removed all of the water, we also remediated all of the mold. We placed a large amount of equipment on the property to facilitate drying and to scrub the air. We removed all of the belongings and to this day we have these belongings in our onsite storage. To this day we can not talk Mr. [redacted] into coming to inventory these belongings so that we can dispose of what is damaged and unwanted, therefore to this day he is still accumulating storage fees, for almost a year now, our office is open every business day and by appointment for him to come and look.
The first day that we were there working, Mr.[redacted] approached me and asked me "is there anyway to get the insurance company to pay for the damage but not do the work, that way I could just walk away from the house and let the mortgage company have it and they can deal with it." I explained to him that no, that is not the way this works. At a later date he called me and told me that another contractor had previously done his roof and some other storm damage on his home and that the insurance had paid for that, he said that contractor had given him the "overhead and profit" amount that the insurance company had paid them for the job, and if I was not willing to do the same he would probably have to let me go. The same day, he called the adjuster on the current claim and told them he was thinking of letting us go.
This is pretty much been his attitude from the beginning, "what can I get out of this claim, and how do I get it". He turned in property inventory to the insurance company for replacement money without ever seeing what property was ruined.
Mr.[redacted] owed us a deductible that was suppose to be paid the first day, $2500. It was not paid until months later. Mr.[redacted] owes us for the remainder of the mold remediation that was not covered by the insurance company, he owes us for several months of storage not covered by the insurance company.
Mr. [redacted] rarely will answer his phone, return calls, return emails or texts. He wouldn't even provide us with a paint color to try and finish his house.
He didn't pay us a dime for months into this job. He would receive checks from the insurance company and just sit on them doing nothing. When he finally did give us a check that had to be sent to the mortgage company for endorsement and dispursment he then called the mortgage company and the insurance company and told them that he had "lost the check" asking them to reissue it. When the mortgage company did finally get to issue us a check it came to him, he wouldn't answer our calls for 3 weeks. When we received that check it was for around $5050 on a $20,000 construction job. We told him at that point that he would have to pay his deductible to move forward, that took another week to get him to pay.
So we have received on the Re-construction portion of this claim around $7550.00 and for that amount we have replaced all of the insulation, the plywood backer that was behind the drywall and the drywall, the drywall has been taped, mudded and ready for paint.
We have also received $5000 towards the mold removal from the insurance company, that is his policy limit. Mr. [redacted] was thouroughly explained to by us that although he had a $5000 limit on mold remediation, that the total of the job would exceed that and that he would be responsible for the remaining balance which is $1863.47 and he signed a contract stating that any portion unpaid by the insurance company that he is responsible for.
We have also been paid by the insurance company for the water loss and the remediation of that water loss which was around eleven or twelve thousand.
Please understand, we have not been paid ahead for anything. We did not get payment for the mold and water damage until late October and the work was done in April. We had already done the above stated construction work prior to receiving any funds whatsoever. We cannot continue to do work for someone who consistently tries to figure out a way to keep the money that is owed to us rather than paying us.
When the checks were received by Mr.[redacted] for the water and mold portions, we were contacted by the adjuster saying that they were mailing them that day. Mr.[redacted] would not answer any communication for 3 weeks from us as we attempted to collect this debt. I finally got him to answer by using a number he didn't recognize and calling on a Saturday. He then told me that he had the checks, he just didn't want to pay us because he thought the amounts were too much. I explained to him that those checks were for work that was already done, and that our name was on them and that if he didn't pay us I would have to turn it over to our attorney, that is the only way I could get him to turn over the checks.
As you can see, this has been a mess from the start. I have much more information and this is a condensed version of what has happened with Mr.[redacted].
I will attach a couple of files. One is the final bill for the mold remediation showing the total was $6863.47 leaving the amount of $1863.47 owed to us by Mr.[redacted].
The other is the water damage bill showing that he still has a running total for storage fees that increases every month. The insurance company paid for I believe 3 months, leaving him at this point with a 2-3 thousand dollar storage bill.
Seeing as we did a considerable amount of work on this property on the construction side, and the fact that he owes nearly $5000 in mold work and storage fees, I am not in any way inclined to give Mr.[redacted] any money at all, and would insist that at this point he needs to bring his balance up to date with us and come and get his belongings from storage as they are increasing his balance every month.

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Address: 803 W Lincoln St, De Soto, Illinois, United States, 62924-1131

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