Dynasty Mattress

Dear [redacted] : 5pt;">We are currently working with our customer, ***, to resolve this current issue [redacted] claims that we have shipped her the incorrect itemOur records indicate we have shipped her the correct item, 12” Cal King CoolBreeze GEL Memory Foam Mattress, December 31, On March 2, 2016, [redacted] had emailed us expressing that the mattress was too firm for her comfort and wishes to issue a returnDynasty Mattress accepted her request to return the mattressDynasty Mattress return policy states; customers are responsible for all return associated shipping costs [redacted] refused to pay for return shippingShe responded claiming the mattress only measures 10” instead of 12”If the mattress is indeed not measuring 12”, the mattress is considered defective and Dynasty Mattress will immediately ship her out the same replacement at no costs to herWe are awaiting for ***’s response to provide us with proof of photos that the mattress is defectiveI have attached our return policy for youDynasty Mattress is working promptly to resolve these matters and satisfy our customerSincerely, [redacted] Manager, Dynasty Mattress

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I've ordered mattresses from this companyThe first three were excellent but the fourth was totally defectiveThe memory foam didn't expand properly and the mattress looked like a sine wave with all the hills and valleys.The warranty explicitly says they honor defective merchandiseI spoke to one person on the phone who told be to send and email with photos of the deficiency which I didBelieve it of not they told me to reshape the mattress myself by pulling the foam upReally? Since then they have dropped me like a hot potato and won't return my calls or emailsI guess the only good thing about their warranty is the shiny paper it's printed onStay away from this companyIf you should be unlucky enough to receive damaged merchandise or if it fails somewhere down the line, good luck trying to get this company to live up to it

Bought a mattress from Dynasty Mattress Inc from their Amazon Store I made the purchase in was advertised as years warranty Recently my wife and I have notice there is alot of sag on right side of the mattress It is not firm anymore and causing alot of back issues which was not there first years of ownership I have contacted the company through their amazon store and got a response back asking for pictures After sending the pictures never got a response back Company is still adverting years warranty on their mattress on Amazon but do not stand by their products I reviewed their product pages on amazon and read customers reviews on the mattress, a lot of customer had similar experience as my without any resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, I have contacted Dynasty Mattress at least times over the last months, not once as their response claims I have provided Dynasty Mattress with detailed information and photos, and have not received ANY correspondence from them except a form reply back in March that did not address my issue or offer any type of solution other than I could return the mattress at MY expenseI have attached a photo showing the mattress with a 12" ruler held in front to show the height and have removed all sheets from the mattress so Dynasty Mattress can verify that the mattress is theirs As can be seen in the photo, the height of the mattress is just a hair under 10" tallWhether I was shipped the wrong product or a defective product is irrelevant at this point, it has been over months and I still don't have the product I paid for I would like Dynasty Mattress to promptly send me the mattress I purchased or a full refund
Regards,
*** ***

Hello,A replacement for the customer was shipped immediately on TueOct 3, 2017.Shipping InformationCarrier: FEDEX GROUNDTracking Number: *** *** ***Issue has been resolved with customer.Thank you,DYNASTY MATTRESS, INC

I purchased "12" Cal King CoolBreeze GEL Memory Foam Mattress" from dynasty mattress's website on 12/30/ They sent me the wrong mattress - the mattress I received is only 10" thick It is also very, very firm (the product description of the mattress I purchased is described as "medium firm") I have contacted the company multiple times and they have told me I can send the mattress back to them for a full refund The problem is it will cost over $to ship a California King size mattress from Iowa to California When the mattress only cost $560, this seems ridiculously unfair to ask a customer to pay for return shipping when the company sent the wrong product to begin with! I have tried to contact Dynasty Mattress multiple times since to reach a solution and they have ignored all email & won't return phone calls

We have contacted the company several times with complaints since the day we purchased this split king set with adjustable base on Amazon First, one of the mattresses we received had a stain on it and was clearly in used condition Second, we had and continue to have issues with one of the electric bases be super loud and has a delayed response and has clearly had mechanical issues since the day we received it Now, for the past six months I started to have sever back pain and my wife had started to have both hands go completely numb every time she lays on her back on the used mattress she received I have seen several doctors and have been prescribed medication for the pain! We have both notices that both mattresses foam has broken down severely and it began just months after purchase! The company advertised these mattresses and their bases as being constructed of high quality memory foam and mechanics and we certainly paid the price for it at a rate of $2, Unfortunat

I originally had reviewed an adjustable base I purchased with starsOther than some small complaints, my main complaint was the shippingI had stated that it was the worst experience I have had to date with Amazon and that "The shippers made an appointment to drop it off between 3:and 4:and they didn't show up until 7pmI called the shipping company twice to find out any information and all they could tell me was that it was out for delivery but couldn't say when it would arriveTerrible customer service." After I left this review the seller contacted me, apologizing for the shipping and stating this:
"To make things right with you, we would like to discount you $in favor to remove the negative feedback left."
They are paying customers off in order to get good reviews! This is appalling to me! This company disgusts me!
I contacted them about their return policy because I do not wish to do business with someone that is so unethicalTheir response, UNRETURNABLEHow can a $2,purchase be unreturnable? Do not do business with this company!

Dear ***:We are currently working with our customer, ***, to resolve this current issue*** claims that we have shipped her the incorrect itemOur records indicate we have shipped her the correct item, 12” Cal King CoolBreeze GEL Memory Foam Mattress, December 31, 2015.On March 2, 2016,
*** had emailed us expressing that the mattress was too firm for her comfort and wishes to issue a returnDynasty Mattress accepted her request to return the mattressDynasty Mattress return policy states; customers are responsible for all return associated shipping costs*** refused to pay for return shippingShe responded claiming the mattress only measures 10” instead of 12”If the mattress is indeed not measuring 12”, the mattress is considered defective and Dynasty Mattress will immediately ship her out the same replacement at no costs to her.We are awaiting for ***’s response to provide us with proof of photos that the mattress is defectiveI have attached our return policy for youDynasty Mattress is working promptly to resolve these matters and satisfy our customer.Sincerely,*** *** Manager, Dynasty Mattress

WE BOUGHT A MEMORY FOAM MATREESS LAST YEAR, EVERYTHING WAS FINE UNTIL THE LAST 3-MONTHS, MY BACK STARTED TO HURT BECAUSE THE BED WE BOUGHT IS NOT STRAIGHT NOW, WHERE WE SLEEP IS SO MUCH SOFTER AND BANDED, YOU CAN EASLY FEEL THE DIFFERENCE BETWEEN SPOTS OF THE BED WE HAD TO GO Chiropractic BECAUSE MY BACK HURTS PRETTY BED I PAID OVER $FOR THIS BEDAND I CANT USE ITTHEY SAID THIS BED HAS OVER YEARS WARRANTY , I WROTE THEM BUT THEY ARE NOT RESPONDING ME
THIS IS THE ORDER NUMBER ON AMAZON Order# ***

The customer placed this order on April 20, through Amazon.com.To address the first complaint: Mattress had stains when receivedAll of our mattresses ship brand new and factory sealedWe see no records through our Amazon email thread of the customer contacting us in regards to the stain when
receivedStains/damages caused by shipping will be handled by Dynasty Mattress immediately upon request.To address the second complaint: Motor being loud, delayed response, mechanical issuesLeggett & Platt provides a 25-year limited warranty on their adjustable bases beds and a technician would come to repair or have a replacement sentWe have no records on file that the customer contacted us in regards to this issue nor the manufacturer, Leggett & Platt.To address the third complaint: Memory foam breaking downCustomer sent an email on June 4, that the mattress started saggingDynasty Mattress sent a response on June 5, for photos of the sagging so we can better assist the customer and to file a warranty claimOn June 28, customer asked how to take the photo of the mattressOn June 28, Dynasty Mattress assisted the customer with instructions on how to take the photos of the mattressCustomer replied with no pictures and requesting with a copy of the Return Policy and Warranty in which Dynasty Mattress complied.Customer has failed to communicate issues and problems regarding their order to Dynasty Mattress within the days for return on the mattressDynasty Mattress offers a 30-year warranty on the mattress for any memory foam deteriorationThe customer can still email us photos of the sag for a replacement or they may ship the mattress back to us for a refundAdjustable bases are considered final sale items and they may contact Leggett & Platt warranty and parts department at *** for any issues regarding the bases.Sincerely,*** *** Manager, Dynasty Mattress

DynastyMattress NEW! CoolBreeze2-MEDIUM-SOFT Cooling Gel Memory Foam Mattress-QUEEN:
7-22-2018: This is the DynastyMattress NEW! CoolBreeze2-MEDIUM-SOFT mattress, i'm sorry to say that there is NO soft about it, it's way too firm, I wake up with major lower back pain and makes my first half of the day painful, and painful to walk for a whileI wanted medium soft meaning MEDIUM SOFT
I am returning for refund, I will update as we go alongI am waiting to hear HOW to send this thing back
Update 7-23-2018: I got an email from these people, they are blowing me off by telling me to give it more timeThe AMAZON PERSON (Lady) I talked to sent a note (NOTE) to Dynasty Mattress, Inc, but DID NOT INCLUDE this mattress hurts my back, does not sleep cool
I am getting somewhat p***d off
I will call AMAZON again todayI will update again soon
7-24-2018: The return is now being taken care ofIt will be picked up on this coming Friday the 27thI will keep updating as thing go on
I will also let you all know about the refund
7-27-2018: Well, UPS refused the pick up, it was NOT compressed and vacuum sealed by a big machine, NOT rolled up tight and in a box by a machine
I have NO WAY to do these things and DynastyMattress, Incknows this, that is why they tell you to do these things so they don't have to give your money back
I got this thing through AMAZON and they are not too helpful at this pointWe'll see
DynastyMattress, Inc.,has lied about this mattress
I may be filing criminal charges soon if this is not taken care of soon
1-Violation of the DECEPTIVE TRADE ACT
2-ADVERTISING of a product
3-Making CLAIMS ABOUT ''THEIR PRODUCT''
I will update this daily

Dear [redacted]:
5pt;">We are currently working with our customer, [redacted], to resolve this current issue. [redacted] claims that we have shipped her the incorrect item. Our records indicate we have shipped her the correct item, 12” Cal King CoolBreeze GEL Memory Foam Mattress, December 31, 2015.
On March 2, 2016, [redacted] had emailed us expressing that the mattress was too firm for her comfort and wishes to issue a return. Dynasty Mattress accepted her request to return the mattress. Dynasty Mattress return policy states; customers are responsible for all return associated shipping costs. [redacted] refused to pay for return shipping. She responded claiming the mattress only measures 10” instead of 12”. If the mattress is indeed not measuring 12”, the mattress is considered defective and Dynasty Mattress will immediately ship her out the same replacement at no costs to her.
We are awaiting for [redacted]’s response to provide us with proof of photos that the mattress is defective. I have attached our return policy for you. Dynasty Mattress is working promptly to resolve these matters and satisfy our customer.
Sincerely,
[redacted] Manager, Dynasty Mattress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, I have contacted Dynasty Mattress at least 6 times over the last 4 months, not once as their response claims.  I have provided Dynasty Mattress with detailed information and photos, and have not received ANY correspondence from them except a form reply back in March that did not address my issue or offer any type of solution other than I could return the mattress at MY expense.I have attached a photo showing the mattress with a 12" ruler held in front to show the height and have removed all sheets from the mattress so Dynasty Mattress can verify that the mattress is theirs.  As can be seen in the photo, the height of the mattress is just a hair under 10" tall.Whether I was shipped the wrong product or a defective product is irrelevant at this point, it has been over 4 months and I still don't have the product I paid for.  I would like Dynasty Mattress to promptly send me the mattress I purchased or a full refund.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]