I made a $deposit on a $job for flooring to be done throughout the entire downstairsThis included ripping out existing carpet and existing vinyl flooringThis quote was after Roy, an employee of *** *** came to the house to give a quote on the work to be doneI was told by Roy he would personally be there to oversee the work since I expressed my concerns due to the issues I had with the previous flooring done just years priorI made my wants knownI wanted coping joints vs miter cuts and I wanted shoe molding vs quarter roundInstallers came out on March 21st to begin the installationI was not present when they leftI came home & found the job unfinishedI was told additional boxes of materials needed to be orderedThe downstairs was covered in sawdust and shavingsI began cleaning due to the fact I have children with asthma and a mother on a home oxygen machineIt was impossible to get it all clean (kitchen table, floor, stove, fridge, counter tops,
On 10/22/the company came to my home and gave my wife and I an estimated from carpetThe estimated was $ 1,650.00, so we gave the gentleman a check for half the price ($800.00)After rethinking the price with my wife, we decided to cancel the orderOn 10/25/16, I called the company to cancel the order and spoke with BarbaraBarbara stated the she understood and would refund my credit cardI informed her that we paid with a checkShe stated she would call me back and provide the amount I would be refundedShe returned my call and stated I would be refunded $because of a restocking chargeWe were find with that and I asked when I would get the refundI never got a call back from herA few days later I called again to inquire about the refund and was given the run around by being put on hold, taking messages, and others saying that Barbara was not at work because of family issuesI understand that things come up, but I kept on getting the run aroundOn 11/3/16, I cal
I made a $deposit on a $job for flooring to be done throughout the entire downstairsThis included ripping out existing carpet and existing vinyl flooringThis quote was after Roy, an employee of *** *** came to the house to give a quote on the work to be doneI was told by Roy he would personally be there to oversee the work since I expressed my concerns due to the issues I had with the previous flooring done just years priorI made my wants knownI wanted coping joints vs miter cuts and I wanted shoe molding vs quarter roundInstallers came out on March 21st to begin the installationI was not present when they leftI came home & found the job unfinishedI was told additional boxes of materials needed to be orderedThe downstairs was covered in sawdust and shavingsI began cleaning due to the fact I have children with asthma and a mother on a home oxygen machineIt was impossible to get it all clean (kitchen table, floor, stove, fridge, counter tops,
On 10/22/the company came to my home and gave my wife and I an estimated from carpetThe estimated was $ 1,650.00, so we gave the gentleman a check for half the price ($800.00)After rethinking the price with my wife, we decided to cancel the orderOn 10/25/16, I called the company to cancel the order and spoke with BarbaraBarbara stated the she understood and would refund my credit cardI informed her that we paid with a checkShe stated she would call me back and provide the amount I would be refundedShe returned my call and stated I would be refunded $because of a restocking chargeWe were find with that and I asked when I would get the refundI never got a call back from herA few days later I called again to inquire about the refund and was given the run around by being put on hold, taking messages, and others saying that Barbara was not at work because of family issuesI understand that things come up, but I kept on getting the run aroundOn 11/3/16, I cal