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E A C Inc

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Review: Purchased service contract 4-30-12 in the amount of $ 175. This provides for bi-annual system checks. Among system check procedures included is "clean condensate drains." This was not done. Drain line from emergency tray underneath air handler in attic was blocked two years ago by contractor. EAC has been onsite at least 5 times since 4-30-12 and did not check this drain line. Failure to do so has resulted in ceiling damage in our dining room. I spoke by telephone with owner **t [redacted] yesterday 5-5-14, and he refuses to accept responsibility for his service technicians not checking drain line and alerting us to this problem. We are now concerned that water from emergency tray has saturated on walls and possibly creating mold.He also refuses to accept that emergency tray drain line was installed in an inaccessible area of our attic.regards[redacted]Desired Settlement: Refund service contract money **id since 4-30-12.Reroute emergency drain line to proper location in attic so as to be accessible for routing inspection.Re**ir ceiling damage in dining room.Check for mold in dining room wall and mitigate if needed.

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Description: Heating & Air Conditioning

Address: 76A Beach City Rd, Hilton Head, South Carolina, United States, 29926

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