E B O

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Contact Name and Title: [redacted] ***/Coordinator Contact Phone: XXX-XXX-XXXX Contact Email: ***@riezmanberger.com July 24, Revdex.com Eastern Missouri & Southern Illinois N Broadway, Ste StLouis MO XXXXX Re: Case# [redacted] In response to the aforementioned case complaint a thorough review has been completedAccording to the review the consumer did make payment on 06/30/of $and at that time requested a return call for two days later to pay the remaining balance of $Our cash posting department had not yet posted the payment and when contact was made on 07/02/our employee quoted the amount still appearing on screen $This was not an attempt to deceive or collect more than the owed amount, it was an error of which was immediately cleared up in that same contactAfter that issue was resolved the consumer on 07/02/authorized a payment via credit card for the remaining balance, but was not able to stay on the line for confirmationThe card declined and there were five (5) attempts made by our employee to rectify the matter and voicemails were left Furthermore, the letter was to advise that several attempts to contact her were made and were in fact unsuccessful It is our firm's position to work mutually, providing a service to our client and preserving the dignity of the consumer as wellWe will still work with this consumer to resolve her balance due

Initial Business Response /* (1000, 5, 2015/07/24) */
Contact Name and Title: [redacted]/Coordinator
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riezmanberger.com
July 24, 2015
Revdex.com Eastern Missouri & Southern Illinois
211 N Broadway, Ste. 2060
St. Louis MO XXXXX

Re: Case#...

[redacted]
In response to the aforementioned case complaint a thorough review has been completed. According to the review the consumer did make payment on 06/30/15 of $50 and at that time requested a return call for two days later to pay the remaining balance of $150. Our cash posting department had not yet posted the payment and when contact was made on 07/02/15 our employee quoted the amount still appearing on screen $200. This was not an attempt to deceive or collect more than the owed amount, it was an error of which was immediately cleared up in that same contact. After that issue was resolved the consumer on 07/02/15 authorized a payment via credit card for the remaining balance, but was not able to stay on the line for confirmation. The card declined and there were five (5) attempts made by our employee to rectify the matter and voicemails were left.
Furthermore, the letter was to advise that several attempts to contact her were made and were in fact unsuccessful.
It is our firm's position to work mutually, providing a service to our client and preserving the dignity of the consumer as well. We will still work with this consumer to resolve her balance due.