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E-Beautique

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E-Beautique Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Hi ***, Thank you for choosing Divatress! We do appreciate you as a customerI wanted to inform you that We have received your returned merchandise and that we will make this one time exception to refund merchandise past Days due to your illnessYou will receive a check in the mail for $Hope you are feeling betterPlease give us a call for any additional questions or concerns [redacted] Managing Director Managing Director Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Hi [redacted] , Thank you for choosing Divatress! We do appreciate you as a customerIt looks like your order was completed and shipped the same dayAnd according to the USPS Your item was returned to the sender on July 16, at 9:am in KANSAS CITY, MO because of an incorrect addressSorry! We did process your refund on the following business day Jul 17, 10:00:AM during the callIf you would like to make a three way phone call to see when it will post please call me at XXX-XXX-XXXXThank you again for choosing Divatress! Have a great day [redacted] Managing Director Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

First, I want to thank you for being a valued [redacted] ***I want to sincerely apologize for any inconvenience or frustration you may have had for not receiving your refund in a timely mannerWe did issue you a check but it was returned undeliverableI apologize for our oversight that the check was undeliveredI am now refunding you directly through your [redacted] account, and it should take about hours to postBecause of the delay, we will reimburse you the $Shipping Cost as wellThe confirmation is as follows of Payment Sent Via [redacted] (Unique Transaction ID # [redacted] ) Net Amount: $USDIn addition I would like to send you a % coupon code for your next PurchaseThat code will expire one year from todayI want to thank you for bringing this to our attention and we will always work to improve our serviceI am attaching the proof of payment that we did actually send you refund check on May 2, Again, we greatly appreciate you being one of our ***sIf you have any additional questions or concerns please do not hesitate to contact me directly via email or phone at [redacted]

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