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E. C. Beauty Supply & Salon

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E. C. Beauty Supply & Salon Reviews (1)

I purchased a product which was advertised as human hair. Sales person confirmed my purchase was human hair.
On 12/14/2014, I purchased a a wig from EC beauty supply which was advertised as human hair. When I asked the sales person if the wig was human hair, she said yes. I even asked her if I could dye the wig, she said yes because it was human hair. I then purchased 2 wigs which were advertised as human hair, hair dye and wig supplies. My total was $151.17, invoice number [redacted]. Once at home, I put on one of the wigs and proceeded to style and not that of human hair.I then looked at my other wig and the fine print listed the wig as 100% human hair quality, this does not constitute "Human Hair". I called EC Beauty and was told they would not refund my $80.00, I explained what I was told by the salesperson. The gentleman told me, he could not return the wig and my sale was final. I explained this was not human hair as they advertised. He then directed me to call the distribution center fo [redacted] wigs because it wasn't EC Beauty's fault. He advised if the distributor agreed to reimburse him they would then agree to refund my purchase. I called the distributor in ** at [redacted] and was told by [redacted] they are not responsible for the store selling me a synthetic wig advertising as human. She said it was nothing that could be done. I advised if the wig was advertised as synthetic I wouldn't have paid $80.00 for it.

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Description: Beauty Supplies & Equipment, Wigs & Hairpieces, Beauty Salons

Address: 240057 Frontier Crescent, Rocky View County, Alberta, Canada, T1X 0W3

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