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E Cig53

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E Cig53 Reviews (2)

First of all, Ecig53 and all employees would like to apologize to this customer. There has been some confusion within our business at Ecig 53, Menomonie. We sell different coils that are priced differently according to the quality of the coil and the tank that it is
appropriate for. Our prices range from $to $depending on what type of coil being purchased. All of the different tanks that we sell require different coils. We have a new employee that admitted that the customer had mentioned a name of a tank that requires a more expensive coil costing $4.99. The new employee was told it was a Kanger tank, in which the employee mistakenly thought it was the Kanger Aero tank which does require the coil priced at $4.99. The actual coil that fits in the $tank that he previously purchased, is the kanger bottom coil, which does costs $3.99. This was the new employee's mistake and we apologize for that. Now, in regards to the juice. We have multiple lines of different juices that we sell. We sell different premium lines that unfortunately, does only come in only one size bottle. When purchasing our Ecighouse blends, we do offer different sizes - 10mL, 15mL and 30mL. We are not sure what the customer had originally asked for but we believe that he had asked for one of our premium line juices. That juice only comes in one size bottles because they are pre-bottled by the manufacturer/vendor that we order fromWe do buy juice in bulk from different vendors that we mix in house (E-CigHouse Blends) and that juice is available in the different size bottles. We would like to let that customer know that we appreciate his concerns and would like to make it right with him. We apologize to him for the misunderstanding/inconvenience E-Cig 53, Inc. does not, in any way, discriminate against race, color or gender. ALL of our customers are highly appreciated and it is our policy to treat each and every individual customer with the upmost respect and to provide excellent customer service to all. "A happy/satisfied customer is a repeat customer."Sincerely,*** ***, OwnerEcig53, Inc

Review: My complaint is towards Ecig 53 of Menomonie Wisconsin. It is an ecig shop that sells ecigarettes and ecigarette products. I believe that they are sexist towards their customers. I know that this does not concern the health or well being of others, but it is a very unprofessional and rude way to treat paying customers. They do not have any prices on any of their products you must ask what the price is for every item in their store. I went in to buy new coils for my ecig tank as mine were going bad, and they charged me $5 for a new coil and that is the price I payed for the whole tank so I thought it was odd that they would charge me the price it would be to just buy a new one altogether, so I sent my sister in law in the same day to get coils. They only charged her $4 the same day they charged me $5. I thought maybe it was just a one time mistake, until I went in to buy ecig liquid. I wanted a certain kind and the worker told me that they didn't come in small bottles. So my sister in law went in once again to buy the same thing they told me they did not sell in small bottles, and they told her she could get any size she needed. I feel that it is very wrong to give discounts to people based on their gender or whether you like them or not. It is very immature to do that to people. I feel that they should either start putting prices on their materials or have better people working that do not charge people based on whether they are male or female.Desired Settlement: I just wanted to report this so other people know. I do not wish to make any money out of it.

Business

Response:

First of all, Ecig53 and all employees would like to apologize to this customer. There has been some confusion within our business at Ecig 53, Menomonie. We sell different coils that are priced differently according to the quality of the coil and the tank that it is appropriate for. Our prices range from $3.99 to $5.99 depending on what type of coil being purchased. All of the different tanks that we sell require different coils. We have a new employee that admitted that the customer had mentioned a name of a tank that requires a more expensive coil costing $4.99. The new employee was told it was a Kanger tank, in which the employee mistakenly thought it was the Kanger Aero tank which does require the coil priced at $4.99. The actual coil that fits in the $5.00 tank that he previously purchased, is the kanger bottom coil, which does costs $3.99. This was the new employee's mistake and we apologize for that. Now, in regards to the juice. We have multiple lines of different juices that we sell. We sell 5 different premium lines that unfortunately, does only come in only one size bottle. When purchasing our Ecig53 house blends, we do offer 3 different sizes - 10mL, 15mL and 30mL. We are not sure what the customer had originally asked for but we believe that he had asked for one of our premium line juices. That juice only comes in one size bottles because they are pre-bottled by the manufacturer/vendor that we order from. We do buy juice in bulk from different vendors that we mix in house (E-Cig53 House Blends) and that juice is available in the different size bottles.

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Description: e-cigarettes, e-cigarette flavoring, Tobacco and Tobacco Product Merchant Wholesalers (NAICS: 424940)

Address: 1400 Broadway St N, Menomonie, Wisconsin, United States, 54751

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