Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As I said in my complaint, I mowed and edged my lawn within two days of receiving the original notice in the mail. Over the next few weeks, we received a lot of rain which both made the lawn grow faster, but also hampered my efforts to get out and mow it safely. Their response indicated they checked my compliance a few weeks beyond the 9 days they gave me to comply which was enough time for the grass to grow back due to the high volume of rain we received. Because of the rain, there was no opportunity to cut it sooner. Additionally, the response indicates that they assigned it to a contractor 2 weeks before the contractor actually performed the service which indicates they had chosen to charge me $50 without having any idea what the condition of the lawn would be on the date of service or what services would be needed. As it turns out, the weather cleared up long enough for me to get out and mow the lawn before they arrived so essentially, they are billing me $50 for edging my front lawn only. Had they contacted me at any time during this process, I probably could have hired someone to cut and edge my front AND back lawn for a lot less than $50. My dispute with their response is on two levels. First having to do with the schedule of their compliance check. Had they come by after the 9 days their letter indicated I had to comply, it would still have been pretty obvious that I had mowed and edged the lawn even with the rain we received. Second, the fee charged for the actual services rendered is way overpriced. Even if I agreed that I had been out of compliance, which I don't, charging $50 to edge a small front lawn is ridiculous.
Regards,
[redacted]
On March 27, 20105 this owner called our office. The phone called was returned but we had to leave a message.We didn't receive another call from this owner until 5/18/15 at which time a 7
month installment plan was mailed to him. He made one $91 payment on June 15th but he...
did not sign and return the installment agreement.
The 209 letter was
mailed on June 3rd.
On July 7th due to lack of payment or having a signed installment agreement on file, the account was turned over to the attorney. Per the July attorney status report a demand
letter was sent to owner in July.
Per the August attorney
status report the attorney prepared a letter with lien notice attached mailed to
homeowner.On September 8, 2015 after receiving all our notices and the attorney's notices the owner called our office. He was told his account was at the attorney and he would have to contact the
attorney's office.All notices were sent to the property address because we have not been advised by this owner to change his mailing address. The only billing statements or notices that were ever returned to our office was the certified return receipt letter. All statements and notices sent by regular mail have never been returned by the post office. If this owner isn't receiving his mail, I suggest he check with his post office. If this owner would like to resolve his delinquent account, I suggest he contact the attorney's office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As I said in my complaint, I mowed and edged my lawn within two days of receiving the original notice in the mail. Over the next few weeks, we received a lot of rain which both made the lawn grow faster, but also hampered my efforts to get out and mow it safely. Their response indicated they checked my compliance a few weeks beyond the 9 days they gave me to comply which was enough time for the grass to grow back due to the high volume of rain we received. Because of the rain, there was no opportunity to cut it sooner. Additionally, the response indicates that they assigned it to a contractor 2 weeks before the contractor actually performed the service which indicates they had chosen to charge me $50 without having any idea what the condition of the lawn would be on the date of service or what services would be needed. As it turns out, the weather cleared up long enough for me to get out and mow the lawn before they arrived so essentially, they are billing me $50 for edging my front lawn only. Had they contacted me at any time during this process, I probably could have hired someone to cut and edge my front AND back lawn for a lot less than $50. My dispute with their response is on two levels. First having to do with the schedule of their compliance check. Had they come by after the 9 days their letter indicated I had to comply, it would still have been pretty obvious that I had mowed and edged the lawn even with the rain we received. Second, the fee charged for the actual services rendered is way overpriced. Even if I agreed that I had been out of compliance, which I don't, charging $50 to edge a small front lawn is ridiculous.
Regards,
[redacted]
On March 27, 20105 this owner called our office. The phone called was returned but we had to leave a message.We didn't receive another call from this owner until 5/18/15 at which time a 7
month installment plan was mailed to him. He made one $91 payment on June 15th but he...
did not sign and return the installment agreement.
The 209 letter was
mailed on June 3rd.
On July 7th due to lack of payment or having a signed installment agreement on file, the account was turned over to the attorney. Per the July attorney status report a demand
letter was sent to owner in July.
Per the August attorney
status report the attorney prepared a letter with lien notice attached mailed to
homeowner.On September 8, 2015 after receiving all our notices and the attorney's notices the owner called our office. He was told his account was at the attorney and he would have to contact the
attorney's office.All notices were sent to the property address because we have not been advised by this owner to change his mailing address. The only billing statements or notices that were ever returned to our office was the certified return receipt letter. All statements and notices sent by regular mail have never been returned by the post office. If this owner isn't receiving his mail, I suggest he check with his post office. If this owner would like to resolve his delinquent account, I suggest he contact the attorney's office.