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E Dreams, LLC

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Reviews E Dreams, LLC

E Dreams, LLC Reviews (6)

This website is a complete scam, do not fall for itTheir fares seem too good to be true, and they areI attempted to book a round trip flight from Los Angeles to ParisAfter putting in all my information and clicking submit I was informed that there was an error and that my reservation could not be completedHowever, when I looked in my email, there was in fact a confirmation email for the flight but for a completely different amount than what was stated when I clicked confirm before the error messageOn the invoice, it listed the amount I originally was quoted and confirmed as going towards the airline company, and then listed an additional $as going to eDreamsI immediately called to inquire about the additional charges and received horrible customer serviceAfter the representative attempted to tell me that the $(around 50% of the originally listed price), was going to taxes, which is obviously not the case, as the price listed was said to include all taxes and feesI then told the women that if they cannot tell me what I am being charged for I would like to cancel the flights and receive a refundThis was less than an hour after the flight was wrongfully booked, well within the hour cancellation windowThe women told me that she could cancel the return flight but for some reason had to go through the airline to cancel the outboundFineShe then placed me on hold to call the airline and informs me a minute later that the airline is not open and I should call back in 4-hoursThis would put me outside the cancellation windowI told her I would try calling and immediately received an answer and cancelled the outbound flightI then asked to speak to a supervisor and she said there was not one availableI asked for an email to confirm both the cancellation and the refund, and it has now been over hours and I have not received any such emailI called again today, spoke to a supervisor, explained the situation, and she informed me she would send me an email and I should receive it in minutesI have not received it, 6+ hours laterThey also refuse to refund me the service fee as well as baggage that was added to my ticket, which I understand are normally nonrefundable however I should not have been charged anything in the first place as I was told my card would not be chargedNot only should I not have been charged at all, because I received a message saying my reservation could not be completed, but I was then charged a completely different price and received horrible customer service which attempted to trick me into missing the deadline to cancel flights and lied to me continuously about what I was being charged, and what for, and then refuses to refund me the full amountNever use eDreams and make the same mistake I didI have already filed a complaint with my credit card as well as Kayak to advise them to remove eDreams from their site

the worst travel reservation online ever
I am EXTREMELY disappointed with a services that they have provided or rather, NOT providedFirst of all, it took hours before my credit card would be charged for Saturday, January 17th, reservation, which I called on Saturday and received a CONFIRMATION from their representative that tomorrow, Sunday, I will receive an airline confirmation about my reservationI called Sunday late afternoon and their representative said that my credit card is charged, and I will receive email confirmation about my reservation 'shortly'When I asked, what shortly means in eDreams content, representative said that I will receive my confirmation today - meaning, Sunday
However, Monday I tried to call first thing in a morning and got that eDreams having problems with a phoneI went online to United Airlines, where I supposed to see my reservation, and find out that ticket is still NOT issued because my reservation is not paid for yet and it will expire today at nightI reserved a ticket directly with United, which was smooth and pleasant experience and also it was 100$ cheaperAnyway, trying to call couple more times to eDreams, I got a recorded message that phone# has been disconnected! What a level of customer care
I have requested refund

I recently booked a flight using eDreamsIt was my first time using the companyWhen my booking email came through, it said there may be a problem with my card and to standby for confirmation
The following day I received an email that stated that they could not process my payment and that they would only accept a bank transferI first called my credit card company to see what the issue wasThey stated that that charge was never attempted and would not be rejected
I then called eDreams to find out what was going on as I was not comfortable sending them moneyI was told that they wouldn't use the card for "my safety" (which makes no sense) and I had to give them ANOTHER credit cardSince they had never tried the original card, I was not comfortable giving them another oneI was then told that the second card option was off the table regardless and I had two options: either send them cash or cancel
I'm not sure what the rules are with international companies doing business in the US, but at the very least this company is extremely shady and made me very uncomfortableAfter reading other reviews, I'm glad I trusted my instincts and didn't give the banking transfer information as they've seem to leave a line of unhappy customers in their wakeIs this behavior illegal or just bad business?

don't make reservations with edreams

This website is a complete scam, do not fall for it. Their fares seem too good to be true, and they are. I attempted to book a round trip flight from Los Angeles to Paris. After putting in all my information and clicking submit I was informed that there was an error and that my reservation could not be completed. However, when I looked in my email, there was in fact a confirmation email for the flight but for a completely different amount than what was stated when I clicked confirm before the error message. On the invoice, it listed the amount I originally was quoted and confirmed as going towards the airline company, and then listed an additional $700 as going to eDreams. I immediately called to inquire about the additional charges and received horrible customer service. After the representative attempted to tell me that the $700 (around 50% of the originally listed price), was going to taxes, which is obviously not the case, as the price listed was said to include all taxes and fees. I then told the women that if they cannot tell me what I am being charged for I would like to cancel the flights and receive a refund. This was less than an hour after the flight was wrongfully booked, well within the 4 hour cancellation window. The women told me that she could cancel the return flight but for some reason had to go through the airline to cancel the outbound. Fine. She then placed me on hold to call the airline and informs me a minute later that the airline is not open and I should call back in 4-5 hours. This would put me outside the cancellation window. I told her I would try calling and immediately received an answer and cancelled the outbound flight. I then asked to speak to a supervisor and she said there was not one available. I asked for an email to confirm both the cancellation and the refund, and it has now been over 24 hours and I have not received any such email. I called again today, spoke to a supervisor, explained the situation, and she informed me she would send me an email and I should receive it in 20 minutes. I have not received it, 6+ hours later. They also refuse to refund me the service fee as well as baggage that was added to my ticket, which I understand are normally nonrefundable however I should not have been charged anything in the first place as I was told my card would not be charged. Not only should I not have been charged at all, because I received a message saying my reservation could not be completed, but I was then charged a completely different price and received horrible customer service which attempted to trick me into missing the deadline to cancel flights and lied to me continuously about what I was being charged, and what for, and then refuses to refund me the full amount. Never use eDreams and make the same mistake I did. I have already filed a complaint with my credit card as well as Kayak to advise them to remove eDreams from their site.

EDreams is an absolute scam: Google their name and you will see many, many forums of consumers who have been ripped off by this company. I am one of those comsumers and, essentially, EDreams lies about their fares OR they mishandle your transaction and then refuse to either correct their mistake or refund your money.
Please contact the Divison of Consumer Services of Florida (where EDreams is based although their actual headquarters is somewhere in India to avoid U.S. prosecution) @ (XXX) XXX-XXXX www.800helpfla.com
AND/OR
The Attorney General of Florida (XXX) XXX-XXXX www.myfloridalegal.com

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