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E & E Collision Center

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E & E Collision Center Reviews (1)

The customer was Infomed each time we had to extend out the completion date. We were informed that her husband was out of town and that is was no problem as she had his truck to drive. Though we strive to hit our targeted completion dates, we do get behind sometimes. When this does happen, we make...

sure to keep the customer informed. We are more then willing to do what we need to do to make this situation right. As for the scratches and color not matching on the 2 passenger side doors, those were prior damage, We did not paint the doors on that side from the original estimate. We have been using the same PDR guys for the last 8 years and if they scratch something they always tell us. We did paint the 2 driver side doors at no charge to the customer for the scracth next to the upper belt molding. We are willing to paint the 2 passenger doors at no charge to the customer to make this right. Normally we do not do work for free on prior damage, but in this instance we are willing to make an exception and take care of it. The customer sent us a text after we dropped her car off to her stating that she was not going to bring it back to us. While we can understand her frustrations, there is nothing we can do without the vehicle here, We see what the customer has written in the desired settlement area of the complaint and we would be happy to go over it with them and get a plan together. In the 10 years that we have been opened, we have never had a bad review or a negative BOB review. We stand behind our work and would like to get this taken care of for the customer. G.W_ Egbert - Owner E&E Collision Center 1324 W. Ave D Belton, Tx 7651.3 254-933-3368 Phone 254-933-2294 Fax

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Address: 1324 W Avenue D, Belton, Texas, United States, 76513-3752

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