I am rejecting this response because: The response is absolutely falseThe shower door received is not the one that we orderedWe received a picture of what we now know was a frameless door with our contract that we acceptedNot knowing this, we received a semi frameless door that was a totally different size than the sketch that we agreed toNext, the door that was installed was not completeThe glass panes are not secureThere is no silicone/fastening that makes the glass secureI cannot open or close the door as the shower is unsafe and the glass is looseIt is totally 100% unsafe for my family and my and years old kidswhen I explained the above to the company and explained that I was unhappy, the owner immediately charged me on my credit card in fullThe charges were made and the job was not complete and it is still incompleteI cannot use my shower door in its current stateAlso, the mirror install was wrong and I was reimbursed for thatHowever, my newly constructed and painted wall was damaged from the mirror and it was not fixed by this company.I have gotten quotes to finish Innovative Closets job regarding securing the glass shower door panes at $ Also I received a quote to spackle and paint my walls at an additional $This is not rightThe company charged me in full for a job that was not completeAlso they left damage on my newly constructed walk that I was not compensated forI ha e a brand new bathroom and I have not yet been able to use it and it is causing strain and stress on my entire family
I am rejecting this response because: The response is absolutely falseThe shower door received is not the one that we orderedWe received a picture of what we now know was a frameless door with our contract that we acceptedNot knowing this, we received a semi frameless door that was a totally different size than the sketch that we agreed toNext, the door that was installed was not completeThe glass panes are not secureThere is no silicone/fastening that makes the glass secureI cannot open or close the door as the shower is unsafe and the glass is looseIt is totally 100% unsafe for my family and my and years old kidswhen I explained the above to the company and explained that I was unhappy, the owner immediately charged me on my credit card in fullThe charges were made and the job was not complete and it is still incompleteI cannot use my shower door in its current stateAlso, the mirror install was wrong and I was reimbursed for thatHowever, my newly constructed and painted wall was damaged from the mirror and it was not fixed by this company.I have gotten quotes to finish Innovative Closets job regarding securing the glass shower door panes at $ Also I received a quote to spackle and paint my walls at an additional $This is not rightThe company charged me in full for a job that was not completeAlso they left damage on my newly constructed walk that I was not compensated forI ha e a brand new bathroom and I have not yet been able to use it and it is causing strain and stress on my entire family