[redacted]
[redacted]
[redacted]
[redacted]
Aloha, Wanted to communicate an update to my complaint. The company recently agreed to a full refund, so I am no longer pursuing any...
Initial Business Response /* (1000, 6, 2015/06/19) */
Contact Name and Title: Jason S[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@monteithtire.net
Mr [redacted], Thank you for taking the time to inform us about your experience at Monteith's Best-One Tire and Auto Care. I would like...
to apologize for any inconveniences that you have had while getting your vehicle repaired with us. It is always our goal to provide the best service in the industry. We will be in direct contact with you to resolve the issue. Thank you.
OFFER:
After speaking with Mr [redacted] we have come to an agreement. His vehicle is back in our stores getting the final repairs completed.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am writing to you in response to your letter regarding a complaint you received with an ID of [redacted]. We truly feel that this compliant is false, and we would like to thank the Revdex.com for the opportunity to respond to this complaint. I will address both complaints separately. 1 - Mr. accusing us of...
denying damage to his furniture. I have attached a copy of Mr.'s claim form that we received from him on 10/20/15. Our claims adjuster, Linda G. started the process to address the 4 items that Mr. was claiming received damage during the move. She contacted [redacted]
[redacted] to schedule an inspection of these items. We have attached a copy of their inspection and report for your attention. It was found that the only items that truly were damaged during transit were the 3 plastic cubes, which we have sent Mr. a check in the amount of $300.00 as claimed for those items. As per the inspection report, the other items that Mr. is claiming, were not damaged during transit, and have been denied. Linda never once hung upon Mr. during any of their many phone conversations pertaining to the claims. 2 - Mr. claiming that we are responsible for $6000.00 bill for "move in crew". I have attached acopy of an invoice that I received from Mr. on 7/29/15, written from [redacted] Co to [redacted]. From my understanding, this is a local company that they have hired on numerous occasions to move items at their new home. We have never been in contact with this company to request any services from them. We provide our own labor for all jobs and never, never, never request a customer to provide labor for loading/unloading their goods. I have explained this to Mr. during more than one conversation. I would like to again thank you for the opportunity to respond to this complaint. Please let me know if there is anything else that I can do. I can be reached by phone at ###-###-#### or by email at [redacted].com Thank you, Joel B. CEO
[redacted]
[redacted]
[redacted]
[redacted]
Aloha, Wanted to communicate an update to my complaint. The company recently agreed to a full refund, so I am no longer pursuing any...
additional retribution. Mahalo, [redacted]
Initial Business Response /* (1000, 6, 2015/06/19) */
Contact Name and Title: Jason S[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@monteithtire.net
Mr [redacted], Thank you for taking the time to inform us about your experience at Monteith's Best-One Tire and Auto Care. I would like...
to apologize for any inconveniences that you have had while getting your vehicle repaired with us. It is always our goal to provide the best service in the industry. We will be in direct contact with you to resolve the issue. Thank you.
OFFER:
After speaking with Mr [redacted] we have come to an agreement. His vehicle is back in our stores getting the final repairs completed.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am writing to you in response to your letter regarding a complaint you received with an ID of [redacted]. We truly feel that this compliant is false, and we would like to thank the Revdex.com for the opportunity to respond to this complaint. I will address both complaints separately. 1 - Mr. accusing us of...
denying damage to his furniture. I have attached a copy of Mr.'s claim form that we received from him on 10/20/15. Our claims adjuster, Linda G. started the process to address the 4 items that Mr. was claiming received damage during the move. She contacted [redacted]
[redacted] to schedule an inspection of these items. We have attached a copy of their inspection and report for your attention. It was found that the only items that truly were damaged during transit were the 3 plastic cubes, which we have sent Mr. a check in the amount of $300.00 as claimed for those items. As per the inspection report, the other items that Mr. is claiming, were not damaged during transit, and have been denied. Linda never once hung upon Mr. during any of their many phone conversations pertaining to the claims. 2 - Mr. claiming that we are responsible for $6000.00 bill for "move in crew". I have attached acopy of an invoice that I received from Mr. on 7/29/15, written from [redacted] Co to [redacted]. From my understanding, this is a local company that they have hired on numerous occasions to move items at their new home. We have never been in contact with this company to request any services from them. We provide our own labor for all jobs and never, never, never request a customer to provide labor for loading/unloading their goods. I have explained this to Mr. during more than one conversation. I would like to again thank you for the opportunity to respond to this complaint. Please let me know if there is anything else that I can do. I can be reached by phone at ###-###-#### or by email at [redacted].com Thank you, Joel B. CEO