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E G Motors Reviews (2)

Review: 5/2013 they replaced my engine in my car. started experiencing issues with car not starting. Had my car towed back out there 8/2013 and was told it was the alternator and a burnt wire which they replaced. (never saw the 'burnt' wire) When I picked up my car I checked the lights and everything else to make sure everything was in good working order. When I noticed the radio didn't work I turned around and went back and told them the radio was not working. I told them the radio worked before I brought it out there and I was also able to use the aux cable to play an ipod. He opened the hood pointed out the alternator that was replaced and said they didn't touch the radio. Closed the hood, said sorry about the radio and walked off. Desired Settlement: oil light sensor replaced as promised which was suppose to happen when engine was originally replaced. Could have at least looked why radio no longer worked, since they were changing wires.

Business

Response:

Initial Business Response /* (1000, 6, 2013/09/17) */

The burnt wire that [redacted] is talking about is what connects the alternator to the charging system, is located under the fuse box and has nothing to do with the radio. We are only required to save old parts if client has requested us to save them ahead of time. Unfortunately [redacted] did not request us to save the old parts for her to see.

The radio in her vehicle never worked and is an old syle cassette player. We quoted her $180.00 to install a new Pioneer cd player and she declined the repair.

Client originally hired us to do a engine replacement, not a complete restoration to the entire vehicle. as for the oil pressure sending unit that was replaced at the same time we replaced the engine. We have the receipt if the client would like to see it.

Final Consumer Response /* (4200, 12, 2013/10/10) */

(The consumer indicated he/she DID NOT accept the response from the business.)

no proposed resolution...

I really couldn't care if the wires to my radio were color coded, located in the trunk or numbered! It no longer WORKS! and it did until EG Motors replaced the alternator.

As for the oil pressure unit, EG motors told me to bring the car back to have it replaced when I explained what was going on. I haven't seen any oil on the ground and the light goes on and off intermittently (which is annoying and could potentially be bad). So, them showing proof is actually irrelevant at this point, since they mentioned they would replace the bad one they installed. I mentioned it twice, how many times need I state it?

As for resulting to name calling, "freebie digging" I have no reason to sabotage my own vehicle. I have never asked nor expected anything for free, but merely to have my car fixed by the people I am paying to do so, without additional damages.

I suggest anyone that uses EG motors to take someone with them that knows a car well. As one can see, they don't care about the customers. They cause damages the car don't care to look into what happened, then nickel and dime you to fix it.

Final Business Response /* (4000, 19, 2013/11/05) */

As we stated in our last response, We never worked on anything that had to do with the radio. The wire we repaired connected to her vehicle's alternator and We are only refusing to be held responsible for damage we didn't cause. As for the oil pressure sending unit, if the client is having a problem with the new one we installed then all she has to do is come back and let us replace it.

If you want a business that stands behind their work, than I would highly recommend this shop. A friend had recommended [redacted] and EG motors, as they had built and installed a complete engine in his older mini van. It runs great to this day.

I brought my 99 Ford Contour to EG Motors for a complete clutch replacement after 182k on factory parts. They performed the job quickly, reliably and economically. They also backed their work in writing with a 12 month, 12,000 mile warranty. Something many auto shops no longer offer, especially on older vehicles. We picked the car up and it shifted and drove as expected.

After driving the car on its new clutch for 11 months and 11, 924 miles, the clutch suddenly emitted a loud popping noise. It would than not shift out of its current gear or into another. We brought the car back to EG motors, only a few miles and days prior to the expiration of the initial warranty period.

The transmission was removed for diagnosis and upon examination of the clutch and its components, it was clear a spring had released from the new clutch plate. This was clearly a manufacturer defect and absolutely no the fault of EG motors. They took immediate action and replaced it without question.

We again took the car home and again, a few months later, we noticed another issue with the “new” clutch, as it appeared to have developed a slight slipping. We discussed this with [redacted] and he asked us to return the car to his shop. They again replaced our second clutch kit and upon pickup, they insisted on a test drive to ensure we were completely happy with the second, “new” clutch, which was from a different manufacturer.

The work, time and expense EG motors performed on our vehicle went over and above my expectations. They were genuinely concerned that our car performed as we felt it should and really listened to our concerns. I would not hesitate to recommend Efrain and EG motors to my friends as I know you can count on them to solidly stand behind their work and back their product. Thank you [redacted] and EG Motors.

Lake Forest Park

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Description: Engines - Rebuild & Exchange, Auto Repair & Service

Address: 3409 C St NE Ste 10, Auburn, Washington, United States, 98002-1748

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