Dear Cindy, Please see Drake Auto Sales response to complaint [redacted] from [redacted] On 10-18-16, the customer purchased a pre-owned DodgeAfter the sale, customer brought the vehicle back claiming the vehicle was not performing properlyDrake Auto paid for a rental for the customer for a week and we paid [redacted] Service Department for the repairs at no cost to the customerPlease see the attached invoice from the service department stating that repairs were made and the service technician test drove the unit after repairs and stated “Test drove fine afterwards” Please also note that the customer also purchased an extended vehicle service contract from the lenderLet us know if we need to provide anything else to satisfy this complaint Sincerely, Geni E [redacted] 864- [redacted]
Please be advised that Drake Auto Sales paid to have the car fixed the first time. As evidenced by the initial report from [redacted] department, the car was repaired and running fine. Any future repairs are the responsibility of the customer which may or may not be covered under the customer's extended warranty. We handled her initial problem and at that point, we are no longer responsible for any repairs that may transpire in the future, as she bought the vehicle “As Is”. Thank You Drake Auto Sales.
Dear Cindy, Please see Drake Auto Sales response to complaint [redacted] from [redacted]. On 10-18-16,...
the customer purchased a pre-owned 2011 Dodge. After the sale, customer brought the vehicle back claiming the vehicle was not performing properly. Drake Auto paid for a rental for the customer for a week and we paid [redacted] Service Department for the repairs at no cost to the customer. Please see the attached invoice from the service department stating that repairs were made and the service technician test drove the unit after repairs and stated “Test drove fine afterwards” Please also note that the customer also purchased an extended vehicle service contract from the lender. Let us know if we need to provide anything else to satisfy this complaint. Sincerely, Geni E[redacted] 864-[redacted]
Dear Cindy, Please see Drake Auto Sales response to complaint [redacted] from [redacted] On 10-18-16, the customer purchased a pre-owned DodgeAfter the sale, customer brought the vehicle back claiming the vehicle was not performing properlyDrake Auto paid for a rental for the customer for a week and we paid [redacted] Service Department for the repairs at no cost to the customerPlease see the attached invoice from the service department stating that repairs were made and the service technician test drove the unit after repairs and stated “Test drove fine afterwards” Please also note that the customer also purchased an extended vehicle service contract from the lenderLet us know if we need to provide anything else to satisfy this complaint Sincerely, Geni E [redacted] 864- [redacted]
Please be advised that Drake Auto Sales paid to have the car fixed the first time. As evidenced by the initial report from [redacted] department, the car was repaired and running fine. Any future repairs are the responsibility of the customer which may or may not be covered under the customer's extended warranty. We handled her initial problem and at that point, we are no longer responsible for any repairs that may transpire in the future, as she bought the vehicle “As Is”. Thank You Drake Auto Sales.
Dear Cindy, Please see Drake Auto Sales response to complaint [redacted] from [redacted]. On 10-18-16,...
the customer purchased a pre-owned 2011 Dodge. After the sale, customer brought the vehicle back claiming the vehicle was not performing properly. Drake Auto paid for a rental for the customer for a week and we paid [redacted] Service Department for the repairs at no cost to the customer. Please see the attached invoice from the service department stating that repairs were made and the service technician test drove the unit after repairs and stated “Test drove fine afterwards” Please also note that the customer also purchased an extended vehicle service contract from the lender. Let us know if we need to provide anything else to satisfy this complaint. Sincerely, Geni E[redacted] 864-[redacted]