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E & J Cleaners Reviews (3)

I have been in communication with claimant(s) regarding this matter Claimant originally agreed to a resolution of returning gown (freight would be paid by our business) so that we could fairly review any issues claimed and repair any problems After a delay by the claimant, claimant then decided they did not want to return the gown so that we could fairly at least verify the claim being made Then claimant has filed complaint to Revdex.com including an additional $request for repair of damaged claimant is refusing to be verifiedI've communicated that it would be reasonable and fair for us to be able to review/verify damage claim to claimant and claimant's husband This is not "unique" in any business situation (insurance claim, retail clothing, etc.)I've offered to pay for the return of the gown so that we could review it and that we would immediately send it back to claimant, at our expense, so that we could fairly have the opportunity to verify damage for which claimant is now requesting $for compensationClaimant has refused to allow this opportunity, even at our expense Claimant then has filed a complaint with the Revdex.com as what is perceived as a possible extortion step, when we are simply requesting being able to review damage -- we are not claiming that we are not responsible for damage nor are we claiming that we're unwilling to compensate claimant, even in the amount requested -- we're just unwilling to being extorted to doing it blindly, without the reasonable opportunity to review damage claimedRegardless to the unreasonable process, in yet another effort to resolve issue with claimant, I have communicated with them regarding resolving this amicably DESPITE not being given the opportunity to even review claimed damage My offer was that we would refund $to claimant, as good-will offering (prior to claimant's rescinding of complaint with Revdex.com) and after claimant rescinds Revdex.com complaint, the remaining amount would also be refundedClaimant has refused this offer This matter would & could be easily resolved with reasonable "good-will" by both parties, which we have offered but not yet accepted by claimant.Overall, our main concern is that claimant has changed our previously agreed upon original resolution plan, delayed, is unwilling to forthrightly allow us to review claimed damage (even at our expense), made request for resolution of additional $500, filed a Revdex.com complaint and appears to be using it in an effort to extort desired settlement without even allowing viewing of damaged garment and now refusing our 3rd reasonable concession-offer to resolve the matter Therefore, with claimant's changing processes, unwillingness to extend "good-faith" efforts, we're not confident that this matter will be resolved and that we would still be harmed even after providing claimant their desired resolution in the process for which they desired However, as we've already offered, we would be willing to resolve this, meeting all their requests, should they reasonably agree to either allow us to review the gown to verify damage, or in the alternative, accept "good-faith" terms (includes BOTH parties demonstrating "good-faith" and not just respondent)

I am rejecting this response because:The information in E & J's response is completely inaccurate and misrepresentative of the facts. The initial "agreement" with Terry *** (owner) was to return the dress, however this was prior to me being aware of the extent of the damage that was done to my dress by this dry cleaner. After I examined my dress more thoroughly and discussed the situation with my husband, I decided to have the bridal boutique in which I bought the dress from fully examine my dress. They confirmed the damage (please refer to *** Bridal letter attached), and as a result there was no way that I was going to return my wedding dress to this company; my good faith was lost. I fully explained this to Terry and informed him that he was more than welcome to come to New Jersey to examine the dress in person if he felt compelled. The documentation that I sent (including over pictures, at mega pixels high definition resolution, of the dress in tact prior to me sending it to E & J cleaners and then the pictures of the damage after getting the "service" from E & J cleaners) as well as a letter from the bridal specialist and seamstress who sold me the dress documenting the damage, is sufficient evidence to be held up if this should go to court. Not only has this dry-cleaner ruined my wedding dress, but they have also ignored numerous emails and phone calls that my husband and I have attempted to make. We have spent hours trying to reach this company and amicably resolve this situation amongst ourselves without giving any negative reviews or feedback on social media and warning them of the Revdex.com complaint before filing it (Please see attached communication log). This clearly has not been effective. More concerning above and beyond all of this is now Terry *** has out-right lied to my husband and I. In the first call that Terry answered (2/14/2017), from my husband, Terry told my husband that he had not really looked at the documentation we had sent him (even though this had been sent over a month prior) and that he would look more closely at it. Further, he indicated that he wanted to resolve the situation so he offered to submit payment of the $for refund of cleaning service and $to cover cost of the repair and in return we would rescind the Revdex.com complaint. We indicated that Terry could submit payment directly to the bridal boutique (clearly disproving the claim of extortion Terry made to Revdex.com), however he indicated that he did not want to go through the bridal boutique and that he preferred to submit the refund for the $to my credit card. My husband agreed and Terry indicated that that he would call my husband back the next day (2/15/2017). My husband followed up with an email documenting the agreement (please see email date 2/14/17). We never received a phone call from Terry the next day nor a response to the emailInstead, Terry wrote to the Revdex.com his response to our complaint siting completely inaccurate informationSince Terry was less than honest, my husband decided to record any phone conversations from this point onIn a phone conversation on 2/16/(please refer to recorded phone conversation) between my husband and Terry, it was agreed upon again that Terry would submit payment to my credit card for refunding the cost of the dry-cleaning ($175.00) as well as the cost to repair the dress ($500.00), by *** Bridal. Terry indicated that this refund would be submitted that day (2/16/17) and would show up in my account by Saturday, the latest. We again agreed that we would immediately rescind the Revdex.com complaint once we were made whole and the payment was received. It is now 2/24/and there has been no refund to my account. My husband reached out on 2/22/and 2/23/17. On 2/23/17, Terry answered the phone and he indicated he would be sending us a letter that day that he wanted us to sign indicating that we would not move forward with any further action and drop the Revdex.com complaint (which we already documented in the email dated 2/14/17), but then retracted and said he could not promise this and hung up on my husband (this conversation has been recorded as well). No letter was sent to us. Terry has not followed through on anything he has said to us. My husband and I cannot even believe that we have been treated with such disrespect. We are requesting that Terry honor the agreement that was made to us on 2/& 2/16/and refund the $675.00. We are ready to seek legal counsel and file a formal lawsuit against this company not only for the damage to, but instead for the cost of replacing the dress at $5,000.00, pain and suffering, legal costs, and travel costs that would be needed, should we have to file a formal lawsuitWe will also be submitting a formal complaint with the Federal Trade Commission, E-commerce and sharing our horrible experience throughout social media as well as with all businesses (including but not limited to Wedding Wire, the Knot, Yelp, Groupon, Facebook, etc.) that promote this dry-cleaner should this not be resolved. We believe we have gone above and beyond to resolve this situation amicably and it is in fact E & J cleaners who has been unresponsive, deceptive and wronged my husband and I as customers. We have all of the email correspondence saved as well as voice recordings of messages left in our attempts to contact this business should you require further evidence of our communication attempts to resolve this situation. This is now going on over two months and as you can imagine our patience is gone and we are demanding action

I have been in communication with claimant(s) regarding this matter.  Claimant originally agreed to a resolution of returning gown (freight would be paid by our business) so that we could fairly review any issues claimed and repair any problems.  After a delay by the claimant, claimant...

then decided they did not want to return the gown so that we could fairly at least verify the claim being made.  Then claimant has filed complaint to Revdex.com including an additional $500 request for repair of damaged claimant is refusing to be verified. I've communicated that it would be reasonable and fair for us to be able to review/verify damage claim to claimant and claimant's husband.  This is not "unique" in any business situation (insurance claim, retail clothing, etc.). I've offered to pay for the return of the gown so that we could review it and that we would immediately send it back to claimant, at our expense, so that we could fairly have the opportunity to verify damage for which claimant is now requesting $675 for compensation. Claimant has refused to allow this opportunity, even at our expense.  Claimant then has filed a complaint with the Revdex.com as what is perceived as a possible extortion step, when we are simply requesting being able to review damage -- we are not claiming that we are not responsible for damage nor are we claiming that we're unwilling to compensate claimant, even in the amount requested -- we're just unwilling to being extorted to doing it blindly, without the reasonable opportunity to review damage claimed. Regardless to the unreasonable process, in yet another effort to resolve issue with claimant, I have communicated with them regarding resolving this amicably DESPITE not being given the opportunity to even review claimed damage.  My offer was that we would refund $175 to claimant, as good-will offering (prior to claimant's rescinding of complaint with Revdex.com) and after claimant rescinds Revdex.com complaint, the remaining amount would also be refunded. Claimant has refused this offer.  This matter would & could be easily resolved with reasonable "good-will" by both parties, which we have offered but not yet accepted by claimant.Overall, our main concern is that claimant has changed our previously agreed upon original resolution plan, delayed, is unwilling to forthrightly allow us to review claimed damage (even at our expense), made request for resolution of additional $500, filed a Revdex.com complaint and appears to be using it in an effort to extort desired settlement without even allowing viewing of damaged garment and now refusing our 3rd reasonable concession-offer to resolve the matter.  Therefore, with claimant's changing processes, unwillingness to extend "good-faith" efforts, we're not confident that this matter will be resolved and that we would still be harmed even after providing claimant their desired resolution in the process for which they desired.  However, as we've already offered, we would be willing to resolve this, meeting all their requests, should they reasonably agree to either allow us to review the gown to verify damage, or in the alternative, accept "good-faith" terms (includes BOTH parties demonstrating "good-faith" and not just respondent).

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Address: 1225 E Compton Blvd, Compton, California, United States, 90221-3309

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