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E. & J. Gallo Winery

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Reviews E. & J. Gallo Winery

E. & J. Gallo Winery Reviews (1)

Review: Several months ago I purchased 3 bottles of EJ [redacted] and mailed in for rebate. The entry was returned despite valid receipt and included 3 upc from the bottles (only 2 upcs were returned). When I reached out to the EJ Gallo customer service I was told that the matter will be researched and resolved. Yesterday I received a call from their CSR accusing me of not buying the bottles and effectively submitting false claim form. Ironically I purchase over $1500 of EJ Gallo products annually and it is beyond me why would one of the largest liquor companies in the country try to rip off its customer of $6? I think the issue here is, according to their CSR' that the bottles were purchased on clearance and the company feels it doesn't need to fulfill the offer as extended to me at the point of sale. I offered to show Gallo the bottles submitted (still have two left) to no avail. It is really reprehensible way of doing business and the way the issue is being handled shows contempt to people who buy its products.Desired Settlement: $6 and an honest apology.

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Response:

Response:The complaint alleges that the consumer did not receive a rebate that he believed he was entitled to. However, he was declined because the receipts submitted as proof of purchase did not meet the offer requirements for offer [redacted]. This offer was for rebate on multiple bottles purchased and the requirements are for purchase of 6,12 or 1 of the 1.75 liter bottles; 6,3 or 1 of the 750ml or 1lt bottles. The consumer submitted a receipt for 3 bottles at 99 cents each which is well below the suggested retail price of these bottles. So we verified with the retailer Garden Fresh Market who advised this purchase was for 3 bottles of the 187ml size bottles. Since this size was not included in the offer the rebate was declined by the fulfillment house. We also note that the consumer submitted two upc from the correct 750ml size but they did not correspond to the purchase receipt. Further, the offer requires 3 UPC's from 750s which meant that this submission was also out of compliance. In either way we looked at the situation, the consumer did not comply with the requirements for this offer. However, we appreciate our loyal customers and would like him to be satisfied so we will gladly provide him with the $9.00 rebate if he will contact the call center again and provide this case number [redacted]. These notes will be in that case and any agent can issue the check.[redacted]

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Description: Wineries

Address: 8221 Ritchie Hwy, Suite 204, Pasadena, Maryland, United States, 21122-3939

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