E & L Associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although a woman called and told me she had the authority to correct my address without an additional fax from me and would also send me my card, I have not received any indication of the correction or the card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] American Express has failed to rectify the situationI have recently learned that the US Mail processing center was recently closed in [redacted] **; resulting in all mail traveling for from the mid-west to [redacted] to be rerouted to another facilityI question whether or not this impacted American Express receiving my payment in a timely manner since my payment process has not changed since I became a member in The closing of this mail processing center coincidentally matches the late fees that I was charged by American Express In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I received the 25,rewards points and am satisfied with that portion of my complaint, but I am not satisfied with American Express' responseThey still put blame on me the customer for not utilizing the RSVP code, and didn't address all the other "reasons" why they told me I was not eligible for my rewards, or that they denied there was any such dealOne of their excuses was that I applied using a 3rd party offerAgain, the offer that was mailed to my home address pointed to the website getamexgreen.com with the RSVP code, you can't navigate past the first screen without entering the codeI will not be doing business with American Express again and I think this offer/company ought to be looked at more closely for other discrepencies being offered to the public Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't think that American Express has any type of customer service, horrible business etiquetteThey should not allow [redacted] employees to sell there cards, they do not provide the terms of the card; instead they wrote the wrong terms on a paper and said I would receive it in the mail (Never happened)Because I cant find the person in the store; American Express holds me accountable as if the employee works for me [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, I don't recive the response from american expressI notify the address is wrong, not [redacted] ***My current mailling address is [redacted] Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What is the name and title of the AmEx representative working on my account? To this date, no attempt to resolve my claim has been madePlease advise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The letter sent to me is no different than the two prior letters I have received in the pastI cannot believe the lengths American Express is going to defraud me out of close to $dollars!!! This service was CANCELED in early July after I used it for the one rental (which I am not disputing)It is the two rentals AFTER that which are under disputeMy next complaint is going to be with the [redacted] for credit card fraud and perhaps legal action if it comes to that if this does not get resolved soonI was defrauded and billed for a service I canceled and this matter is as simple as that! Please see this is forwarded to someone who actually cares enough to call me and talk about this at the leastForm letters saying pretty much the same thing are an insult to my intelligence! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We responded to the consumer via written correspondence on March **, While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumerThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was nothing sent to me therefore I was left with nothing to reply toI have requested documents from Amex to prove that I signed for an account through them and I haven't received anythingAs I have started before this account belongs to my father and he has written a letter to them as well staying thatThere is no reason I should be attached to this account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

The consumer's correspondence contains no new information to which American Express can respondWe must respectfully advise that American Express consider this matter closed

American Express mailed our response to the consumer on November **, The consumer needs to allow – mailing days for mailing timeUnfortunately we are unable to send our correspondence by any other meansHowever, the consumer may contact customer service at ###-###-####Customer Care Professionals are available hours per day days per weekThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sir/Ma'am: I do have a question, the merchant response I read says that American Express has sent their response by mail directly to me, as of today I haven't received it, you require that I either accept or reject their proposed solution within days, which expire on or about What happens if I did not get their response by 5/**?? wouldn't be much better for all if they responded by email?? I'm just asking and hope to get an answer to my question from you, Thanks Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My Dad is entitled to his $2,and American Express is unjustly withholding the $2,from himWhen I called American Express Claim Department, I was advised that the policy to file a claim was 1-Call or send in the claim information formMy Dad chose to call in the claim information using his telephone2-The American Express Claim Department stated that when a Claim ID number is issued, the investigation can begin to see if the travelers checks (that were lost or stolen) were cashed or notMy Dad possesses a Claim ID number to start the investigation and receive a refund, if it can be seen that my Dad did not cash the $2,3-American Express, without just cause is making it more difficult for my Dad to receive his $2,refundIt is not a regular policy to add additional required documents that are not part of the regular American Express Claim ProcessMy Dad is now [redacted] years old, on a limited income and he feels that he is being treated as a criminal when he has done nothing wrongHe only wants his $2,travelers checks refunded, which he purchased for protection if his $2,was lost or stolenAs a consumer, my Dad should not be subjected to POLICIES and DOCUMENTATION REQUIREMENTS THAT ARE NOT PART OF THE REGULAR AMERICAN EXPRESS TRAVELERS CHECKS LOST OR STOLEN POLICY.THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PARTTHEY ENCOURAGE CONSUMERS TO PROTECT THEIR MONEY BY PURCHASING TRAVELERS CHECKS IN THE EVENT IT IS LOST OR STOLEN THE POLICY THAT EXIST, IS TO PUT IN A CLAIM BY CALLING IN ALL REQUIRED INFORMATION & ANSWER ALL SECURITY QUESTIONS MY DAD DID THIS AND THEN WAS ASKED TO FILL OUT A QUESTIONAIRE (WHICH WAS NOT WHAT I WAS TOLD THE POLICY WAS) MY DAD FILLED OUT THE QUESTIONAIRE WHICH WAS MAILED OUT TWICETHE SECOND TIME, I MAILED THE QUESTIONAIRE OUT VIA CERTIFIED MAILNOT ONLY DID AMERICAN EXPRESS SAY TWICE THAT THEY DID NOT RECEIVE THE QUESTIONAIRE, BUT THEY BEGAN REQUIRING ADDITIONAL DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM POLICY BUT THEY WANTED MY DAD TO PAY BACK MONEY FOR THE TRAVELERS CHECKS THAT HE DID NOT CASHAMERICAN EXPRESS STATED THAT IF MY DAD DID NOT SIGN THIS DOCUMENT, HE WOULD NOT RECEIVE HIS $2, FOR THE RECORDS, AMERICAN EXPRESS HAD TO ADMIT THAT THEY RECEIVED THE QUESTIONAIRE IN THE MAIL, WHEN I CALLED AND GAVE THEM THE TIME AND DAY THAT THE QUESTIONAIRE WAS RECEIVED BY THEM!!!! THIS CLEARLY IS HIGHWAY ROBBERY WHERE AMERICAN EXPRESS IS FORCING MY DAD TO SIGN A DOCUMENT OF PAYMENT, IN THE EVENT SOMEONE OTHER THAN MY DAD CASHES THE $2,TRAVELERS CHECKSTO DATE, AMERICAN EXPRESS HAS NOT INVESTIGATED, AS TO WHETHER THE TRAVELERS CHECKS WERE CASHED OR NOTALL THAT AMERICAN EXPRESS IS DOING IS INVESTIGATING MY DAD AND MAKING HIM FEEL HE IS A CRIMINAL, INSTEAD OF DOING WHAT THEY PROMISED TO DO, IN THE EVENT THE TRAVELERS CHECKS WERE REPORTED LOST OR STOLEN AS IT STANDS, AMERICAN EXPRESS IS CHEATING THE CONSUMERS OUT OF MONEY THAT THEY ARE ENTITLED TOAS IT STANDS, AMERICAN EXPRESS IS PLANNING TO KEEP MY DAD'S $2,AMERICAN EXPRESS HAS MY DAD'S TELEPHONE NUMBER ON FILE AND HIS MAILING ADDRESS ON FILEAMERICAN EXPRESS CAN ALWAYS CONTACT MY DAD IF THEY FEEL THAT HE IS NOT MAKING THE CLAIMHOWEVER, AMERICAN EXPRESS IS SITTING ON THEIR BEHINDS AND KEEP DEMANDING MORE AND MORE DOCUMENTS THAT IS NOT PART OF THE REGULAR CLAIM PROCESSAMERICAN EXPRESS HAS NO JUSTIFICATION TO DEMAND MORE DOCUMENTS WHEN THERE IS NO PROBABLE CAUSE!!!! THERE IS NONE, NONE, NONE!!!! ALL THEY WANT TO DO IS WEAR DOWN AN [redacted] YEAR OLD MAN, WHO LIVES ON A LIMITED INCOME!!!!! WHERE IS THERE JUSTICE FOR THE CONSUMERS WHEN THEY ARE BEING UNFAIRLY TREATED WITH UNJUST DEMANDS AND THEIR MONEY ($2,500.00) IS WITHHELD FROM THEM!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] THERE IS A HUGE DECEPTION ON AMERICAN EXPRESS PARTTHEY ENCOUR In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

While we appreciate the customer’s feedback our position on this matter has not changedPlease note that American Express considers this matter closedUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not receive any correspondence from the business as stated How did they try to contact me?Thanks, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

American Express mailed our written response to the consumer on November *, to the address provided in the complaint documentThe consumer need to allow to mailing days for mailing timeAdditionally, the consumer’s additional correspondence contains no new information to which American Express can respond at this timeThe consumer may follow the instructions in our correspondence mailed November [redacted] to address this matter furtherThank You

The information provided to us by [redacted] is not relevant to his complaintTherefore, as no new information has been provided, we will not be sending a response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot except or reject American Express response, as I have not received this letter they mailed out All I'm asking is for a refund of my money that was transferred to the prepaid card from my [redacted] checking account I was told they could not issue me a refund check, because they don't have money on hand, per representative supervisor [redacted] at American Express In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My father has not yet received his $2,500.00 refund... and an investigation by American Express has not even been looked into, although, he gave all the information needed to obtain a claim number. American Express knew about the claim of the lost or stolen travelers checks, back in August of 2014, however, they are stalling and making it extremely difficult to obtain a refund. I spoke to the American Express refund department and they advised that everything can be done over the telephone by my father. My father did call and gave them all the information required to start the claim for the refund. To date, American Express investigation department have proved themselves incompetent in that they claimed that they did not receive my [redacted] Certified mail which contained the signed questionaire by my father and a copy of my Power of Attorney. The fact is, that they did have the [redacted] Certified Mail and they found it only after I had to obtain the tracking number. Their operation is not acceptable, in that we are unable to obtain any information on the update of my father's refund claim because we are allowed to speak to only one person during their hours of operation. This one person, ***, was not there for two days in a row. although, I was advised that he would be there the next day. At the very start of my father's refund claim, I was advised to have my father call in the information required to obtain a claim number. With the claim number, the investigation could start and if the checks were not cashed by my father, the $2,500.00 would be refunded. Now, although, my father called in the information required and signed a questionaire, we are currently be advised to forward photo IDs, sign another claim form and sign a letter to have my father pay back any travelers checks are cashed after a refund was issued. The reason for the pay back, is that American Express does not cancel the travelers checks so anyone can cash it. This of course voids the whole purpose of getting travelers checks. Therefore, due to the fact that the American Express Investigation department is requiring more than what is required for a refund and is putting undue stress on my father, this matter is not considered resolved. In order for the BBB to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] cell ###-###-#### In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]