Sign in

E L Harvey & Sons, Inc

Sharing is caring! Have something to share about E L Harvey & Sons, Inc? Use RevDex to write a review
Reviews E L Harvey & Sons, Inc

E L Harvey & Sons, Inc Reviews (2)

E.L Harvey has not taken our trash for 3 wks.E.L. Harvey did not take out trash for 3 weeks. Two weeks ago they put a sticker on it saying it was too heavy. I separated the bags into smaller bags. they took all but one bag. I called on Monday and they said it was still too heavy and they would take it today (Tuesday) if I made it lighter.I separated it into 3 bags with 3 75lb. trash stickers. They did not take any of the bags.This has become a health issue because the trash smells so bad. I never had a problem before 3 weeks ago.Desired SettlementI just want them to take our trash!Business' Initial Response Dear [redacted]...I have attempted to respond to this claim on your website, but it is not available at this time. I am a little embarrassed that the has to deal with this, but the fact is as follows: A Maynard resident who utilizes our municipal waste pickup service generates a large quantity of kitty litter which she bags and has someone take to the curb for pickup. There is a weight limit on what the town allows us to pick up and she exceeds it. Not sure why she doesn't just put out a small quantity each week, but she doesn't. I am not sure why this became an issue for the, but we have spoken to the driver who services her street and he is cognizant of her concerns. This week, she didn't put out any waste, so I am not sure what her issue is. We will continue to monitor her location. Thank you for your interest. I feel this should be removed from your docket. [redacted]E.L. Harvey and Sons[redacted] XXXXXWebsite: www.elharvey.comOff. (XXX) XXX-XXXXCell (XXX) XXX-XXXXFax (XXX) XXX-XXXX[redacted]

Made Account Error and don't have educated staff to fix it.Purchased Dumpster on October 3, 2014 for 465.00 different name and billing information and regardless of information given. I was not given my own account and purchase was filed under my Father's account. [redacted] NOT [redacted]. Now I can't have my Dumpster removed and had to extend my visit due to poor customer service.Desired SettlementPut my Purchase under my Account and let me settle it. And it concerns me how a completely different identity and purchase didn't mean anything cause of the same address.Business Response Spoke to [redacted] with whom we had an account for a temporary waste disposal service. He did not have a problem with our service, there was simply a misunderstanding about the account between his son who has the exact same name as him and our Customer Service Department.Once we discussed what they needed done, Mr. [redacted] paid the open balance and we removed the final container as requested. A final bill is being mailed to him and he has agreed to pay any open balance. We allowed him a large credit for the rental of the container and he agreed to pay any overweight charges. The only balance due at this time is $49.30.I believe this was simply a situation that was communicated poorly between us and the customer, which was enhanced by other issues the customer was trying to resolve at the same time. Mr. [redacted] was very courteous and did exactly what he stated he would do to help resolve this. A very nice man.I hope this will resolve the complaint as filed. Please call me if you need to speak to me (XXX-XXX-XXXX). Thank you for your prompt attention to this matter.

Check fields!

Write a review of E L Harvey & Sons, Inc

Satisfaction rating
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

E L Harvey & Sons, Inc Rating

Overall satisfaction rating

Description: Rubbish & Garbage Removal, Recycling Centers, Paper & Document Shredding

Address: 68 Hopkinton Road, Westborough, Massachusetts, United States, 01581-6243


Show more...


This website was reported to be associated with E L Harvey & Sons, Inc.

Add contact information for E L Harvey & Sons, Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated