E M Logan & Sons Inc. Reviews (2)
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E M Logan & Sons Inc. Rating
Description: Air Conditioning Contractors & Systems
Address: 14795 Build America Dr, Woodbridge, Virginia, United States, 22191
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We had a horrible experience with this company we originally called them and asked them if they worked on compact water source heating and air conditioning units and they said they did. This type of unit is unique and not everyone can work on them.
Logan & Sons did come out & service the unit however during the second visit an employee commented on how they don't really work on these type of units. This was concerning since they origianally said they do. We felt they were deceptive and didn't really how to diagnose these type of units.
A few days later the unit wasn't working again and we called them and asked them to come service it. I spoke with K[redacted] over the phone the day before and confirmed the appointment however they never showed up for the scheduled appointment. They never even called to follow up, I had to call them and when I did they basically told us they had no record of the appointment. Again horrible customer service and quality of work.
They also wouldn't come out and give us a free estimate. It was liek they didn't even want our business.
We had a horrible experience with this company we originally called them and asked them if they worked on compact water source heating and air conditioning units and they said they did. This type of unit is unique and not everyone can work on them.
Logan & Sons did come out & service the unit however during the second visit an employee commented on how they don't really work on these type of units. This was concerning since they origianally said they do. We felt they were deceptive and didn't really how to diagnose these type of units.
A few days later the unit wasn't working again and we called them and asked them to come service it. I spoke with K[redacted] over the phone the day before and confirmed the appointment however they never showed up for the scheduled appointment. They never even called to follow up, I had to call them and when I did they basically told us they had no record of the appointment. Again horrible customer service and quality of work.
They also wouldn't come out and give us a free estimate. It was liek they didn't even want our business.