E-MAC Enterprises

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As for the floors, we are beyond squeaking The floors are also separating, cracking and are lifting up near the stove The area you keep talking about is by the dishwasher, that's on the other side of the kitchen Your worker put a hole on the floor there, while he was on the ladder, fixing the mistake he made miscalculating where to hang the lights I was not accusing your employee, I was just stating a fact I did not say anything at the time because I just wanted the work done because you guys were so far behind already We had our grandchildren coming to visit soon, and its the only time of year we get to spend time with them Also, for the roof, [redacted] is a roofer who came to check out what needs to be done now to fix our roof He went up to the attic, to check the upper roof, he saw no leaks up there The leaks are in the exact spot that E-mac fixed the roof We clearly see the marks on the exact ceiling he also fixed The picture shows that your foreman missed various things when he came back to inspect Shingles were lifted up and nails exposed My insurance company will now also be coming out to inspect the damage because the ceiling is also cracking It is funny how it is only leaking in the spots where you replaced the ceiling and roof The plumbing in the prep sink area is the one your contractor put in Yes, there was a water line there where the washer and dryer use to be Your contractor did the plumbing in there and the picture I sent proves that there wasn't plumbing there before Photos are attached, before and after About the electrical How can we trust you to do the right thing You have put my family in harms way You did not care to do the job right in the first place You have lied to get of out of doing the work Why should we trust you You still have a roof, floor and plumbing to fix Now for the dishwasher, why should I pay someone else to do the job I already paid you to do You should have done it right the first time I still have not seen the invoice or warranty on the cabinets, the middle of the line ones you said you got for me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. As for the floors, we are beyond squeaking The floors are also separating, cracking and are lifting up near the stove The area you keep talking about is by the dishwasher, that's on the other side of the kitchen Your worker put a hole on the floor there, while he was on the ladder, fixing the mistake he made miscalculating where to hang the lights
I was not accusing your employee, I was just stating a fact I did not say anything at the time because I just wanted the work done because you guys were so far behind already We had our grandchildren coming to visit soon, and its the only time of year we get to spend time with them
Also, for the roof, *** *** is a roofer who came to check out what needs to be done now to fix our roof He went up to the attic, to check the upper roof, he saw no leaks up there The leaks are in the exact spot that E-mac fixed the roof We clearly see the marks on the exact ceiling he also fixed The picture shows that your foreman missed various things when he came back to inspect Shingles were lifted up and nails exposed My insurance company will now also be coming out to inspect the damage because the ceiling is also cracking It is funny how it is only leaking in the spots where you replaced the ceiling and roof
The plumbing in the prep sink area is the one your contractor put in Yes, there was a water line there where the washer and dryer use to be Your contractor did the plumbing in there and the picture I sent proves that there wasn't plumbing there before Photos are attached, before and after About the electrical How can we trust you to do the right thing You have put my family in harms way You did not care to do the job right in the first place You have lied to get of out of doing the work Why should we trust you You still have a roof, floor and plumbing to fix Now for the dishwasher, why should I pay someone else to do the job I already paid you to do You should have done it right the first time
I still have not seen the invoice or warranty on the cabinets, the middle of the line ones you said you got for me
Regards,*** ***

Re: Complaint ID ***
I have incuded in my answer to this consumer 's complaint, various contracts , change orders, cost diagrams and photos of work done by email We feel we bent over backwards to satisfy this customer and could not do so completely.
ATT:
Contracts (2)
Change orders (1)
Kitchen Diagrams
photos
Cabinet Lists
Flooring lists
Sincerely,
** ***(co-owner)
On 5/20/we signed contracts after several changes in the scope of the project to remodel the customers kitchen, tear out + build several walls, install new cabinets, pantry, sink, faucet, add a new sous sink and faucet, liting, sqftof Brazilian Cherry hardwood flooring, moldings and move washer and drier to basement, tear out existing fixtures and install as a new laundry room w/ new sheetrock, doors, etc.
A week before we were to start and cabinets (Special order) were delivered the customer called and told me that the kitchen ceiling had collapsed from a year old rood leak that he had ignored and just painted over the stainsHe said it was a dangerous situation so I pulled a crew from another job to go over, tear down the handing sheetrock and insulation, tarp the roof, shore up the ceiling w/woof strips and mil polyAfter the insurance coinspected the damage, the discovered black mold and order in a mold abatement team We were not cleared to start work for about a week.
When we got back in we were repaired the rood w/ new plywood, underlayment, inc + water guard, new 30-year architectural shingles + flashingWe re-sheetrocked the ceiling and installed instillation
We gutted the kitchen, tore out a non-bearing wall, rebuilt a 1/wall, in stalled new premium cabinets( waypoint cherry square bordeaux supplied by hearth, cabinets, and more in liverpool We also installed a pantry, square floor of Brazilian dining room, living room + entry ( Bellawood with /year transferable warranty.)
We gutted the lower bath and turned it into a laundry room, changed the plumbing, installed sheetrock, finished, installed new doors.
We also installed liting in kitchen where customer requested and later changed his mind so we changed it + re-sheetrocked and trimmed
He didn't like the cupboard doors we re-rdered + replaced He had a houseful of company with a lot of children and found nicks in the cherry floors - we replaced the boards even though we didn't damage them
He blew a circuit breaker- we went over and showed him how to reset.
He reused his garbage disposal and we installed itHe complaint it was loose we tighten it.
The outlet in the cabinet is one of the recommended applications by the manufactureHe complaints about the floors squeaking in one spot This is a year old house we put floor mufflers in under the floor, but you can't guarantee no squeaks in the reftrofit.
He had a service man service his dishwasher, he nicked the floor when he pulled it out- we fixed the nick He called us to tighten the dishwasher I told him to call his serviceman as he worked on it last.
I never heard anything about this refrigerator water line (which I assumed is his icemaker), But we didn't hook it up.
In summary, I feel we bent over backward for this customer- My cabinets rep @ hearth cabinets and more even asked him to leave the office as he was accusing her of forcing him to buy those cabinets,
Thank you for listening,
** ***
*We waited weeks for final payment as we re-ordered more door for this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     As for the floors, we are beyond squeaking.  The floors are also separating, cracking and are lifting up near the stove.  The area you keep talking about is by the dishwasher, that's on the other side of the kitchen.  Your worker put a hole on the floor there, while he was on the ladder, fixing the mistake he made miscalculating where to hang the lights.       I was not accusing your employee, I was just stating a fact.  I did not say anything at the time because I just wanted the work done because you guys were so far behind already.  We had our grandchildren coming to visit soon, and its the only time of year we get to spend time with them.       Also, for the roof, [redacted] is a roofer who came to check out what needs to be done now to fix our roof.  He went up to the attic, to check the upper roof, he saw no leaks up there.  The leaks are in the exact spot that E-mac fixed the roof.  We clearly see the marks on the exact ceiling he also fixed.  The picture shows that your foreman missed various things when he came back to inspect.  Shingles were lifted up and nails exposed.  My insurance company will now also be coming out to inspect the damage because the ceiling is also cracking.  It is funny how it is only leaking in the spots where you replaced the ceiling and roof.       The plumbing in the prep sink area is the one your contractor put in.  Yes, there was a water line there where the washer and dryer use to be.  Your contractor did the plumbing in there and the picture I sent proves that there wasn't plumbing there before.  Photos are attached, before and after.     About the electrical.  How can we trust you to do the right thing.  You have put my family in harms way.  You did not care to do the job right in the first place.  You have lied to get of out of doing the work.  Why should we trust you.  You still have a roof, floor and plumbing to fix.     Now for the dishwasher, why should I pay someone else to do the job I already paid you to do.  You should have done it right the first time.       I still have not seen the invoice or warranty  on the cabinets, the middle of the line ones you said you got for me.  
Regards,
[redacted]

Att [redacted]
1. Floor are installed w/underlayment selected by homeowner. We even replaced boards after completion that were damaged, we feel , by the homeowners family + guests@ no charge. All floors of age squeak a little. 
2 After all this time comes allegations of drinking on the job- if this happened why not report it earlier. Whats next martians?
3. As for the roof - roof - I have no idea who [redacted] is, But when my people inspected the area of roof that we replaced they could finf no leaks. My foreman still believes the upper roof is probably leaking + running  down + existing @the lower roof. 
4. The plumbing on the prep sink is the same that was running to the washer+ dryer that we moved to the basement
5. We still offer to come back and disconnect the electrical line (220) @ the breaker box. 
We will also install a 110 dedicated line to the microwave.
If there is a problem with the water line to the fridge is laying on a hot water line we will move it.  The extra line behind the fridge is to allow cleaning.  
6. As far as the dishwasher is concerned I suggest you retain a repairman to install it to your satisfaction
Yours truly, 
[redacted]

Att [redacted]1. Floor are installed w/underlayment selected by homeowner. We even replaced boards after completion that were damaged, we feel , by the homeowners family + guests@ no charge. All floors of age squeak a little. 2 After all this time comes allegations of drinking on the job- if this happened why not report it earlier. Whats next martians?3. As for the roof - roof - I have no idea who [redacted] is, But when my people inspected the area of roof that we replaced they could finf no leaks. My foreman still believes the upper roof is probably leaking + running  down + existing @the lower roof. 4. The plumbing on the prep sink is the same that was running to the washer+ dryer that we moved to the basement5. We still offer to come back and disconnect the electrical line (220) @ the breaker box. We will also install a 110 dedicated line to the microwave.If there is a problem with the water line to the fridge is laying on a hot water line we will move it.  The extra line behind the fridge is to allow cleaning.  6. As far as the dishwasher is concerned I suggest you retain a repairman to install it to your satisfactionYours truly, [redacted]

Re: Complaint ID [redacted]
 I have incuded in my answer to this consumer 's complaint, various contracts , change orders, cost diagrams and photos of work done by email.  We feel we bent over backwards to satisfy this customer and could not do so completely. 
ATT: Contracts...

(2)
Change orders (1)
Kitchen Diagrams
photos
Cabinet Lists
Flooring lists
Sincerely, 
[redacted](co-owner)
On 5/20/14 we signed contracts after several changes in the scope of the project to remodel the customers kitchen, tear out + build several walls, install new cabinets, pantry, sink, faucet, add a new sous sink and faucet, liting, 6801 sq. ft. of Brazilian Cherry hardwood flooring, moldings and move washer and drier to basement, tear out existing fixtures and install as a new laundry room w/ new sheetrock, doors, etc. 
A week before we were to start and cabinets (Special order) were delivered the customer called and told me that the kitchen ceiling had collapsed from a 2 year old rood leak that he had ignored and just painted over the stains. He said it was a dangerous situation so I pulled a crew from another job to go over, tear down the handing sheetrock and insulation, tarp the roof, shore up the ceiling w/woof strips and 5 mil poly. After the insurance co. inspected the damage, the discovered black mold and order in a mold abatement team.  We were not cleared to start work for about a week. 
When we got back in we were repaired the rood w/ new plywood, underlayment, inc + water guard, new 30-year architectural shingles + flashing. We re-sheetrocked the ceiling and installed instillation.  
We gutted the kitchen, tore out a non-bearing wall, rebuilt a 1/2 wall, in stalled 14 new premium cabinets( waypoint cherry square bordeaux supplied by hearth, cabinets, and more in liverpool.  We also installed a pantry, 688 square floor of Brazilian dining room, living room + entry ( Bellawood with /100 year transferable warranty.) 
We gutted the lower bath and turned it into a laundry room, changed the plumbing, installed sheetrock, finished, installed new doors. 
We also installed liting in kitchen where customer requested and later changed his mind so we changed it + re-sheetrocked and trimmed.
He didn't like the cupboard doors we re-rdered + replaced 3.  He had a houseful of company with a lot of children and found nicks in the cherry floors - we replaced the boards even though we didn't damage them.
He blew a circuit breaker- we went over and showed him how to reset. 
He reused his garbage disposal and we installed it. He complaint it was loose we tighten it. 
The outlet in the cabinet is one of the recommended applications by the manufacture. He complaints about the floors squeaking in one spot.  This is a 50 year old house we put floor mufflers in under the floor, but you can't guarantee no squeaks in the reftrofit. 
He had a service man service his dishwasher, he nicked the floor when he pulled it out- we fixed the nick.  He called us to tighten the dishwasher I told him to call his serviceman as he worked on it last. 
I never heard anything about this refrigerator water line (which I assumed is his icemaker), But we didn't hook it up. 
In summary, I feel we bent over backward for this customer- My cabinets rep @ hearth cabinets and more even asked him to leave the office as he was accusing her of forcing him to buy those cabinets, 
Thank you for listening, 
[redacted]
*We waited 4 weeks for final payment as we re-ordered more door for this customer.

Review: We hired this company to remodel our kitchen. The quality of the work was way below the amount of money we had to pay. They installed new flooring in three rooms. They squeak now when we walk on them. The edges aren't quite meeting the wall in some places. We also are having electric problems. I think he put too much on one circuit because the circuit pops if we have more than one thing on at a time. One of the outlets isn't in the wall it is sticking out into the cabinet. Our dishwasher is loose, they improperly installed it. They now are to busy to come back and fix it, so he says. This has also made the cabinet, which are brand new, around the dishwasher to have holes in it. We had to fight with him tooth and nail while he was here to accomplish anything and then to finish it. Our garbage disposal is making loud noises now, and it was only 1 year old. The refrigerator water line is hanging, not attached to anything.Desired Settlement: I would like a refund of some money so I can hired somebody else to come in and fix the problems they left behind.

Business

Response:

Re: Complaint ID [redacted]

I have incuded in my answer to this consumer 's complaint, various contracts , change orders, cost diagrams and photos of work done by email. We feel we bent over backwards to satisfy this customer and could not do so completely.

ATT: Contracts (2)

Change orders (1)

Kitchen Diagrams

photos

Cabinet Lists

Flooring lists

Sincerely,

[redacted](co-owner)

On 5/20/14 we signed contracts after several changes in the scope of the project to remodel the customers kitchen, tear out + build several walls, install new cabinets, pantry, sink, faucet, add a new sous sink and faucet, liting, 6801 sq. ft. of Brazilian Cherry hardwood flooring, moldings and move washer and drier to basement, tear out existing fixtures and install as a new laundry room w/ new sheetrock, doors, etc.

A week before we were to start and cabinets (Special order) were delivered the customer called and told me that the kitchen ceiling had collapsed from a 2 year old rood leak that he had ignored and just painted over the stains. He said it was a dangerous situation so I pulled a crew from another job to go over, tear down the handing sheetrock and insulation, tarp the roof, shore up the ceiling w/woof strips and 5 mil poly. After the insurance co. inspected the damage, the discovered black mold and order in a mold abatement team. We were not cleared to start work for about a week.

When we got back in we were repaired the rood w/ new plywood, underlayment, inc + water guard, new 30-year architectural shingles + flashing. We re-sheetrocked the ceiling and installed instillation.

We gutted the kitchen, tore out a non-bearing wall, rebuilt a 1/2 wall, in stalled 14 new premium cabinets( waypoint cherry square bordeaux supplied by hearth, cabinets, and more in liverpool. We also installed a pantry, 688 square floor of Brazilian dining room, living room + entry ( Bellawood with /100 year transferable warranty.)

We gutted the lower bath and turned it into a laundry room, changed the plumbing, installed sheetrock, finished, installed new doors.

We also installed liting in kitchen where customer requested and later changed his mind so we changed it + re-sheetrocked and trimmed.

He didn't like the cupboard doors we re-rdered + replaced 3. He had a houseful of company with a lot of children and found nicks in the cherry floors - we replaced the boards even though we didn't damage them.

He blew a circuit breaker- we went over and showed him how to reset.

He reused his garbage disposal and we installed it. He complaint it was loose we tighten it.

The outlet in the cabinet is one of the recommended applications by the manufacture. He complaints about the floors squeaking in one spot. This is a 50 year old house we put floor mufflers in under the floor, but you can't guarantee no squeaks in the reftrofit.

He had a service man service his dishwasher, he nicked the floor when he pulled it out- we fixed the nick. He called us to tighten the dishwasher I told him to call his serviceman as he worked on it last.

I never heard anything about this refrigerator water line (which I assumed is his icemaker), But we didn't hook it up.

In summary, I feel we bent over backward for this customer- My cabinets rep @ hearth cabinets and more even asked him to leave the office as he was accusing her of forcing him to buy those cabinets,

Thank you for listening,

*We waited 4 weeks for final payment as we re-ordered more door for this customer.

Business

Response:

Att [redacted]1. Floor are installed w/underlayment selected by homeowner. We even replaced boards after completion that were damaged, we feel , by the homeowners family + guests@ no charge. All floors of age squeak a little. 2 After all this time comes allegations of drinking on the job- if this happened why not report it earlier. Whats next martians?3. As for the roof - roof - I have no idea who [redacted] is, But when my people inspected the area of roof that we replaced they could finf no leaks. My foreman still believes the upper roof is probably leaking + running down + existing @the lower roof. 4. The plumbing on the prep sink is the same that was running to the washer+ dryer that we moved to the basement5. We still offer to come back and disconnect the electrical line (220) @ the breaker box. We will also install a 110 dedicated line to the microwave.If there is a problem with the water line to the fridge is laying on a hot water line we will move it. The extra line behind the fridge is to allow cleaning. 6. As far as the dishwasher is concerned I suggest you retain a repairman to install it to your satisfactionYours truly, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As for the floors, we are beyond squeaking. The floors are also separating, cracking and are lifting up near the stove. The area you keep talking about is by the dishwasher, that's on the other side of the kitchen. Your worker put a hole on the floor there, while he was on the ladder, fixing the mistake he made miscalculating where to hang the lights. I was not accusing your employee, I was just stating a fact. I did not say anything at the time because I just wanted the work done because you guys were so far behind already. We had our grandchildren coming to visit soon, and its the only time of year we get to spend time with them.