Complaint ID# [redacted] received your letter dated April stating that the issue regarding the above Complaint number was resolved.The following day I received another letter regarding the same complaintThe customer obviously felt another more extensive complaint was necessary.Upon reviewing this second complaint from the customer, I find he is only repeating, embellishing and further offering misinformation in regards to this situation.After the interviews conducted with all the employees involved with this issue the conclusion remainssame as before - that with the explanation given to the customer he knew a "cleaning" of this poolcould not be done at that time, he knew a "cleaning" did not take placeHe knew the price he wasbilled could never be for a "cleaning".I've now decided that my first response I made regarding this complaint was detailed enough tosupport any evidence of wrong doing on our part.I adjusted the first billing back in October 2015, with the customer in agreement.I believe the current remaining balance should be paid.Beth [redacted] , Owner
We have arranged a meeting with the customer, Ms [redacted] in regards to her complaint about the swimming pool issues for next Tuesday the 23rd.Whatever resolution is made at that time I'll notify you.I am sending pictures we have taken of the original pool that wasset up when we first looked at the area and of the set up of the new pool and the finished poolThese photos will give you more of an idea of the whole location and set up.Thanks,Beth [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer reviewed appear below.We requested a clean pool and equipment inspected for working conditionQuoted $to have it doneOur pool remains unclean and equipment uninspectedYou cannot deny us having several conversations with both Dee and your new employee about exactly thatCannot bill us for something we neither received, nor for something you are trying to impose upon usI've found several reviews online from disgruntled customers over similar issuesObviously incidents like this are not isolated to usWe have hired another crew to do the job we hired you to doWe're not paying you for something we have to pay someone else to actually accomplishWe suggest you support your customers and listen to them, we wouldn't be here if you didAnd it's extremely lousy for you to now say you wanted to charge us $1,when you know it was $And worse that you've "interviewed" all of your employees so they can conveniently cover themselves or you with what we both know are even more falsehoods- We're doneThis has been such an enormous waste of our time- Why is it so difficult for you to just do an honest business?Regards, [redacted] ***
Complaint ID# [redacted] received your letter dated April stating that the issue regarding the above Complaint number was resolved.The following day I received another letter regarding the same complaintThe customer obviously felt another more extensive complaint was necessary.Upon reviewing this second complaint from the customer, I find he is only repeating, embellishing and further offering misinformation in regards to this situation.After the interviews conducted with all the employees involved with this issue the conclusion remainssame as before - that with the explanation given to the customer he knew a "cleaning" of this poolcould not be done at that time, he knew a "cleaning" did not take placeHe knew the price he wasbilled could never be for a "cleaning".I've now decided that my first response I made regarding this complaint was detailed enough tosupport any evidence of wrong doing on our part.I adjusted the first billing back in October 2015, with the customer in agreement.I believe the current remaining balance should be paid.Beth [redacted] , Owner
We have arranged a meeting with the customer, Ms [redacted] in regards to her complaint about the swimming pool issues for next Tuesday the 23rd.Whatever resolution is made at that time I'll notify you.I am sending pictures we have taken of the original pool that wasset up when we first looked at the area and of the set up of the new pool and the finished poolThese photos will give you more of an idea of the whole location and set up.Thanks,Beth [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer reviewed appear below.We requested a clean pool and equipment inspected for working conditionQuoted $to have it doneOur pool remains unclean and equipment uninspectedYou cannot deny us having several conversations with both Dee and your new employee about exactly thatCannot bill us for something we neither received, nor for something you are trying to impose upon usI've found several reviews online from disgruntled customers over similar issuesObviously incidents like this are not isolated to usWe have hired another crew to do the job we hired you to doWe're not paying you for something we have to pay someone else to actually accomplishWe suggest you support your customers and listen to them, we wouldn't be here if you didAnd it's extremely lousy for you to now say you wanted to charge us $1,when you know it was $And worse that you've "interviewed" all of your employees so they can conveniently cover themselves or you with what we both know are even more falsehoods- We're doneThis has been such an enormous waste of our time- Why is it so difficult for you to just do an honest business?Regards, [redacted] ***