E MORTGAGE HAWAII

RE:ID [redacted] Dear [redacted] ,Please find my responsebelow to the complainant:categorically deny the statements made by my past client, but I am ethically prohibited from addressing the details The mortgage office, [redacted] , is bound by the broker-client privileges and cannot disclose in your public forum any informationregarding the complainant's case Having said that, [redacted] provided financial services to the complainant withprofessionalism and demonstrated dignity, respect and competently and superior customer serviceFunds weremailed to the complainant If not received, he/she needsto contact the office to update contactinfonnation [redacted] willingly provided a copy of the file and other information to the complainant's attorney As explained before, due to Revdex.com's policy of public posting,thecompany cannot publicly discuss confidential client information because it is privileged We strive to provide outstanding customer serviceWe are pleased with how our team handledthe financing, from origination to closing,and are disappointed that the complainant is upset.Sincerely, [redacted] Kurt N [redacted]

RE:ID ***Dear *** ***,Please find my responsebelow to the complainant:categorically deny the statements made by my past client, but I am ethically prohibited from addressing the details The mortgage
office, ***, is bound by the broker-client privileges and cannot disclose in your public forum any
informationregarding the complainant's case. Having said that, *** provided financial services to the complainant withprofessionalism and demonstrated dignity, respect and competently and superior customer serviceFunds weremailed to the complainant If not received, he/she needsto contact the office to update contactinfonnation*** willingly provided a copy of the file and other information to the complainant's attorney As explained before, due to Revdex.com's policy of public posting,thecompany cannot publicly discuss confidential client information because it is privileged We strive to provide outstanding customer serviceWe are pleased with how our team handledthe financing, from origination to closing,and are disappointed that the complainant is upset.Sincerely,***Kurt N***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We did finally received the check in the amount of $but I was not able to reply sooner as we have been transiting to Honolulu
Sincerely,
*** ***

RE:ID [redacted]Dear [redacted],Please find my responsebelow to the complainant:1 categorically deny  the statements  made  by  my  past  client,  but  I am  ethically  prohibited  from  addressing  the...

details.  The mortgage  office,  [redacted],  is bound  by the  broker-client  privileges  and cannot  disclose  in  your public  forum  any 
informationregarding   the   complainant's   case.   Having   said   that,   [redacted] provided   financial    services   to   the   complainant   withprofessionalism and demonstrated  dignity,  respect  and competently and superior  customer  service. Funds  weremailed  to the complainant.  If  not received, he/she needsto contact the office to update contactinfonnation. [redacted] willingly provided a copy of the file and other information  to the complainant's attorney.  As explained  before, due to Revdex.com's policy of public posting,thecompany  cannot  publicly  discuss  confidential  client  information  because  it  is  privileged.  We  strive  to  provide  outstanding customer service. We are pleased with how our team handledthe financing, from origination  to closing,and are disappointed  that the complainant  is upset.Sincerely,[redacted]Kurt N[redacted]

I would like to personally thank the eMortgage team especially Kurt, Brandi, and Angel for the professionalism and friendliness. We were purchasing and closing on our property in Hawaii from the mainland and they helped us with loan options to lower our payments and reduce our closing costs. They expedited the closing and made the overall process seamless. We were kept informed throughout the entire process of the loan and closing. They were professional, prompt, and readily available for all questions we had. I will definitely use them in the future and highly recommend them!