E-N Computers, Inc.

Dear Revdex.com,
I'm disappointed that my team and I were not able to satisfy Mr. [redacted] with
[redacted]. Mr. [redacted] had first purchased a website from our company and
was please with his site. When developing his first site, it was a quoted
hourly project which was paid for as services where...

being performed. After
successfully completely the website, we took on developing a custom online
software platform for Mr. [redacted]'s auction business that would replace an
existing piece of commercial software. Attached is the written quote where we
outlined a $6,200 labor budget. We agreed to the proposal and started the
project. After Mr. [redacted] paid our first development invoice [redacted] for the
period of 7/31 - 8/8/2014 for $1,339.91. I believe invoice [redacted] is what Mr.
[redacted] is referring to as his down payment.  We continued work and invoice
Mr. [redacted] again for the period of 8/8 - 9/2 # [redacted] for $2,350.40. Then our
lead web developer assigned to Mr. [redacted] project left our team, we met with Mr.
[redacted] and review our progress to date, mutually agreed to move forward and
honor the development price, and assigned a new lead developer and proceeded
with the project. After a month of the new developer working on the project
with regular update calls we met with Mr. [redacted] face to face to present our
work in early November. Although we we're implementing the features he had
requested, he though the steps to use the software where not as what he was
used to, even though he could see feature he request where present he was
concern about the speed and process of our new software. He asked us to
continue to work and made it clear he wasn’t going to pay for any work until we
where 100% completed and he was satisfied. At this point his account was past
due for the invoice #[redacted] and for he was also past due on phone service’s he
purchased from our company as well (not related to this project). I explained
to him that although we would continue to work and honor the price quoted we
needed invoice [redacted] for $2,350.40 paid and his other service paid. He refused
to pay invoice [redacted] and we agreed that failure to pay this invoice would shut
the project down, which is what happened. At this point he asked us to apply his
initial payment of $1,339.91 to his other debts which we declined. We agreed
that even though he had an outstanding balance that we would allow him to take
all of the website files our team had generated for him elsewhere. On 12/1 he
provided instruction on file types and documentation and by 12/9 I had gotten
the system backed and documented as requested and sent him the files he
requested. All told our team worked 94 engineer hours trying to meet Ben’s requirements
for his 44 hour project, this does not including time related to explain the
engineering process.
In conclusion;
1) This is the first and only time [redacted] has asked for a cash refund, through using
your service at Revdex.com. We all agreed to shutting the project down, returning to
him any file files, and to write off all development costs that where un paid. We
had not discussed taking these steps and
2) [redacted] owes us nothing, we’ve written off invoice $2,350.40
3) We do not feel a refund is appropriate to grant.
4) To my knowledge [redacted] has been provided all of the files we’ve created for
him and has been able to use them. By way of [redacted], his new web team was sent the
file package and I’ve never heard from [redacted] or his new provider that they could
use the files we provided on 12/8.

Review: Failure to complete a contracted service agreement with-in a reasonable time. E-N has refused to co-operate in any way or provide an acceptable solution.Desired Settlement: Returned deposit for the project. All information pertaining to the currently hosted website be released to our new hosting company.

Business

Response:

Dear Revdex.com,

I'm disappointed that my team and I were not able to satisfy Mr. [redacted] with

[redacted]. Mr. [redacted] had first purchased a website from our company and

was please with his site. When developing his first site, it was a quoted

hourly project which was paid for as services where being performed. After

successfully completely the website, we took on developing a custom online

software platform for Mr. [redacted]'s auction business that would replace an

existing piece of commercial software. Attached is the written quote where we

outlined a $6,200 labor budget. We agreed to the proposal and started the

project. After Mr. [redacted] paid our first development invoice [redacted] for the

period of 7/31 - 8/8/2014 for $1,339.91. I believe invoice [redacted] is what Mr.

[redacted] is referring to as his down payment. We continued work and invoice

Mr. [redacted] again for the period of 8/8 - 9/2 # [redacted] for $2,350.40. Then our

lead web developer assigned to Mr. [redacted] project left our team, we met with Mr.

[redacted] and review our progress to date, mutually agreed to move forward and

honor the development price, and assigned a new lead developer and proceeded

with the project. After a month of the new developer working on the project

with regular update calls we met with Mr. [redacted] face to face to present our

work in early November. Although we we're implementing the features he had

requested, he though the steps to use the software where not as what he was

used to, even though he could see feature he request where present he was

concern about the speed and process of our new software. He asked us to

continue to work and made it clear he wasn’t going to pay for any work until we

where 100% completed and he was satisfied. At this point his account was past

due for the invoice #[redacted] and for he was also past due on phone service’s he

purchased from our company as well (not related to this project). I explained

to him that although we would continue to work and honor the price quoted we

needed invoice [redacted] for $2,350.40 paid and his other service paid. He refused

to pay invoice [redacted] and we agreed that failure to pay this invoice would shut

the project down, which is what happened. At this point he asked us to apply his

initial payment of $1,339.91 to his other debts which we declined. We agreed

that even though he had an outstanding balance that we would allow him to take

all of the website files our team had generated for him elsewhere. On 12/1 he

provided instruction on file types and documentation and by 12/9 I had gotten

the system backed and documented as requested and sent him the files he

requested. All told our team worked 94 engineer hours trying to meet Ben’s requirements

for his 44 hour project, this does not including time related to explain the

engineering process.

In conclusion;

1) This is the first and only time [redacted] has asked for a cash refund, through using

your service at Revdex.com. We all agreed to shutting the project down, returning to

him any file files, and to write off all development costs that where un paid. We

had not discussed taking these steps and

2) [redacted] owes us nothing, we’ve written off invoice $2,350.40

3) We do not feel a refund is appropriate to grant.

4) To my knowledge [redacted] has been provided all of the files we’ve created for

him and has been able to use them. By way of [redacted], his new web team was sent the

file package and I’ve never heard from [redacted] or his new provider that they could

use the files we provided on 12/8.