E-on Software

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Please contact e-on software in France. E-on software Inc, an OR company is no longer acting as the distributor of e-on software FRANCE products since this company was acquired by Bentley systems.  I'm afraid there is nothing we can do for you as we are no longer in business with e-on France.

E-on software Inc was not acquired by Bentley Systems, but all assets pertaining to e-on software products (VUE, etc) were transferred to Bentley. E-on software Inc (US company) is an independent company from both e-on software SARL (French company) and Bentley Systems and is no longer related to the e-on software business.
You are correct that the e-on software Inc address should not figure on the e-onsoftware.com website. I will request that this be removed. The toll-free phone line is still valid but has been transferred and is now operated by Bentley. The best I can do for you is notify e-on software SARL of your issue, but I'm afraid it cannot be resolved by e-on software Inc.
I hope you are able to resolve the situation shortly.
Best regards
Nicholas

Complaint: [redacted]I am rejecting this response because:
There is only one online support system for all VUE products. This is through your website. It's where both I and the original owner of the license have our accounts. It's where both of us contacted support. Support was able to verify the original order and confirmed that the identity of the person selling it to me as the owner of the license. It's misleading to present this as though you have completely separate systems when it's clear you do not and are in fact integrated.
There is no email contact for the French office on your website, and since phone support doesn't appear to actually be staffed for the U.S. office (goes straight to voicemail every time), I'm skeptical placing an expensive overseas phone call will yield better results.
I appreciate that you were acquired by Bentley, but VUE is still e-On software. ALL e-On software products were purchased by Bentley (so it's not like you're a separate entity) and with the exception of LumenRT, they're all still under the e-On umbrella and branding, per the press releases I was able to find. You're still the primary office listed on the e-On website.
I was very excited to start using your product and would really appreciate it if you could provide more help than just saying "contact our overseas office" without providing any feasible means to do so.
Sincerely,[redacted]

Review: I am a 20 year veteran of the United States Air Force and I have 30 years graphic design experience both during my military career and in retirement. I say this so that you understand that I am reasonably competent with computers and software. My complaint with E-On Software is as follows: I have tried to contact E-on Software using one of their email addresses on site and the email is kicked back to me. I cannot get their software to install on my system and I would like to use it. I have a free and legal version of Vue 10 Frontier. I acquired it in issue 50 of 3d Artist magazine but I have not been able to get it to work and I have a high end level computer. My complaint is that it is my opinion that E-on Software put this software out there in hopes of getting people to sign up on their site. (by the way,I did not see any means by which I could delete my account on their site...in other words my contact information is on their server and I cannot remove it...but I digress) They have no intent of supporting this software which in my opinion amounts to fraud. If you are going to offer this free software in a magazine to draw in customers it should work on all platforms, it should come with customer service to help you get it to work, and if there are any updates in the operating system this software should be updated as well.Desired Settlement: None really. I am tired of trying to get them to respond to my pleas for assistance. I want people to know how I have been treated so they can approach this company with caution. I want them to delete my contact information and account from their servers and we will call it a day. At this point I am exhausted with this company who appears to be more interested in serving big time Hollywood studios and less concerned with others who may have eventually purchased full versions of their software. I would suggest they rethink their contact information and customer service model. As it stands now I think it stinks.

Business

Response:

Initial Business Response /* (1000, 5, 2014/12/18) */

Mr [redacted] got one of our products (VUE Frontier, SRP $99) for free through a magazine, had issues installing it and contacted our technical support staff about his issue. One of our support technicians ([redacted]) took the time to explain how to resolve the situation, but Mr [redacted] never followed up. Below is a transcript of the support ticket. Mr [redacted]'s account has been removed from our database.

Message number: XXXXXXXXXX

Synopsis: Install failure and crash

Last posting date: 2013/06/XX XX:XX

Last answer date: 2013/07/XX XX:XX

Categories: Support - Vue 10 Complete - Installing a product

Posted by: [redacted]

E-mail: [redacted]@yahoo.com

On: 2013/06/23 19:56:30

Operating system: Windows Vista 64

Desktop resolution: 1024x768

Color depth: 24 bits (millions of colors)

Video board model: nvidia geforce gtx 285

Video driver reference: dont know

Product version (and build # if available): vue 10 frontier exclusive full version

[redacted] Valid Serial serial index: XXXXXXXX

Message:

I tried to install Vue 10 from a disk from 3d Artist Magazine number 50. The installer unzipped fine however when it runs the install exe after you plug in the serial code it fails just before if finishes.

I have a high end computer with 12 gig of ram and about 4 TB of storage.

I run Lightwave and Maya with no issues.

No other programs are running in the background.

Posted by: [redacted]

E-mail: [redacted]@yahoo.com

On: 2013/06/26 06:55:34

Message:

Hi [redacted],

With Windows Vista, you may need to run Vue as an administrator. Right click on the Vue installation program icon and select Properties. Select the Compatibility tab. Under Privilege Level, select Run the Program as an Administrator.

Before rerunning the installation, be sure to delete the partially installed program files in c:/program files.

After you've installed the program, be sure to run it with the same settings.

Hopefully that will do it. If not, please check the forums at Cornucopia to see if others have had the same problem.

Best regards.