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E P C Inc.

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E P C Inc. Reviews (1)

We have responded to Mr. [redacted], and have apologized for our lack of first timely response to his initial complaint. As it turned out, we had been shutting down our fulfillment operations in our KC warehouse and transferring our personnel to our Allentown, PA facility.  We think the...

disconnection may have happened then. Once communication was established, and he explained that his battery did not function properly, we sent him a second replacement battery.  This too, has not worked to his satisfaction, so we have asked him to responsibly recycle the battery, and we are in the process of sending him a refund. We’d like to point out that EPC has a stellar record for have such a lack of consumer complaints, considering the length of time we have been in business, and the nature of our sales and service offerings. Insinuating that we do not stand behind our product is something that EPC does not take lightly, and we obviously do not agree with his opinion.  Nonetheless, a refund is being issued, and we believe we have resolved this complaint.

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Address: 3941 Harry S Truman Blvd, Saint Charles, Missouri, United States, 63301-4416

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