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E & R Towing & Garage

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Reviews E & R Towing & Garage

E & R Towing & Garage Reviews (4)

Initial Business Response / [redacted] (1000, 7, 2014/04/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @unitedroadtowing.com In response to Ms [redacted] 's claim we stand by our initial denial of responsibilityWe can confirm existing damage to the vehicle by offering as evidence the receipt/inventory sheet showing the damage, signed by both Ms [redacted] and also the from agent of the business to which the vehicle was towed As this tow was assigned to us from [redacted] club, we responded through them as this is their procedure [redacted] accepted our denial of damage and related that to Ms [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/09/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @unitedroadtowing.com [redacted] in [redacted] requires all visitors to parked in specifically marked "visitor" spacesEach lot has visitor spaces set aside and clearly marked on the pavement in yellow letters"visitor"As proven by the included pictures, the vehicle in question was clearly not parked in a visitor spaceThe vehicle was parked in the wrong row in an unmarked (resident only) space This policy has been in place for years and any legitimate representative from [redacted] or their management company would have affirmed the parking policy Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not parked in the wrong spot and they do not have a picture showing my car parked in the incorrect spotThey showed a Birdseye view of the lot and my car is not in this pictureThey stated, "As proven by the included pictures, the vehicle in question was clearly not parked in a visitor spaceThe vehicle was parked in the wrong row in an unmarked (resident only) space." This is not the truth because the picture does not show my carThey have not proven anything! Final Consumer Response / [redacted] (4200, 14, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have rechecked the previously attached file and it clearly displays both the Birdseye view and a vehicle incorrectly parked in a resident's space but it is NOT a picture of my vehicle that was towedI own a Hyundai Elantra that is not my vehicle nor my license plate number Final Business Response / [redacted] (4000, 20, 2014/10/10) */ There is no visual proof available in this caseRegardless of that this vehicle was properly towed due to not displaying a permit while parked in a resident's spaceThe claimant has tendered no "proof" to the contraryWe correctly identified the vehicle parking in violation of the property rules, towed the vehicle in addition to notifying the Oak Lawn Police Deptof the tow

Initial Business Response / [redacted] (1000, 8, 2015/02/11) */ I am unable to locate the needed records with the information providedPlease provide the vehicle identification number, license plate and date of tow for the involved motor vehicleWith this information I will be able to access the needed records and provide a proper response

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: Michael [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @unitedroadtowing.com The complainant's vehicle was towed and subsequently impounded due to the fact that it was not displaying an authorized parking permitThe rules for the property from which this vehicle was towed require that all vehicles not parked in an identified visitor space must clearly display an authorized parking permitThe complainant has acknowledged that his vehicle was not in compliance with the rules of the propertyIt is not permissible to bring to our office a permit after the vehicle has been towed We therefore deny this claim Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I showed my proof that my car belonged in the lotI brought my parking permit with me to the officeAny charges should have been waived at that point! Final Business Response / [redacted] (4000, 9, 2015/09/25) */ Contact Name and Title: Michael [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @unitedroadtowing.com Again, all vehicles parked in the lot MUST display a parking permit or park in a designated visitor areaThis particular vehicle did neither and was subsequently towedBringing a permit to our office after a vehicle has been towed is an admission that the vehicle was not parking in complianceWe tow any vehicle that we identify without having a parking permit displayedIt is the vehicle owner's responsibility to ensure that their vehicle has a permit properly displayed

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