Sign in

E. S. Kluft & Company, LLC

Sharing is caring! Have something to share about E. S. Kluft & Company, LLC? Use RevDex to write a review
Reviews E. S. Kluft & Company, LLC

E. S. Kluft & Company, LLC Reviews (3)

Initial Business Response /* (1000, 6, 2015/08/18) */
We understand you are unhappy with the results of your inspection as well as the inspection processThe companies we use are 3rd party inspection companies and these companies are used by the bedding manufacturing industry to visually inspect,
measure and photograph the mattress, box spring and frameBody impressions have to be 1/inches to be considered defectiveBody impressions are typical and do not mean the mattress is defectiveUpon you approval we can have your mattress set re-inspected by a different bedding inspection companyWe are always unhappy to hear someone has purchased one of our products, and is not completely satisfied
Initial Consumer Rebuttal /* (3000, 8, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Based on previous complaints submitted to Revdex.comIt is evident that the current method of measurement is bias in favor of the manufacturersBeing a 3rd party does not ensure impartialityThe fact remains the bed in question is in fact defective as it no longer preforms it's intended functionBoth me and my wife are experiencing joint pain due to the permanent set on each side of the mattressWith the quality of mattress involved in this claim, we believe we have a valid claim against merchantability
We are willing to work with the manufacturer by accepting a replacement, but that is the minimum compromise considered acceptable at this point in time
Final Business Response /* (4000, 10, 2015/08/25) */
We are more than willing to work within the guidelines of the manufacturer's warranty to service your concernsOur factory representative who is familiar with the product construction would like to make an appointment to inspect your mattressThis will be our factory representative not a third party inspection companyPlease contact our warranty service department if you would like us to schedule the appointment

Initial Business Response /* (1000, 5, 2015/09/28) */
We make every effort to be fair in the repair and or replacement of defective merchandise. Upon inspection of your mattress the impressions were at 1/2 inch right and left facing. Impressions have to be more than 1 1/2 inches to be considered...

defective. Upon your approval we can make arrangements to have your mattress set re-inspected. Please contact our customer service department if you would like to proceed with the re-inspection.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will give this company a second chance to make things right. I am not happy with their response, however, before taking anyone to small claims court, I think it only fair to see what they have to say, again, what they will do, and give them an opportunity to do the right thing. Thanks Revdex.com for your help!
Final Consumer Response /* (4200, 11, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting for re-inspection of the crappy mattress, and in the meantime not getting a good night's sleep AT ALL!
Final Business Response /* (4000, 13, 2015/10/26) */
Consumer is agreeable to a re-inspection. I spoke to her twice recently and assured her we will honor the warranty and replace the mattress if it is defective.

Initial Business Response /* (1000, 5, 2016/02/11) */
We understand you are unhappy with the mattress you purchased. If the mattress was found to be defective under the manufacturers' warranty we would have taken steps to repair or replace immediately. Your mattress was inspected and there were no...

manufacturing defects found however the mattress you purchased is not adjustable friendly and should not have been placed on a adjustable bed base. This mattress design was not meant to be adjustable friendly. Please contact the retailer you purchased from as this is not a manufacturers issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not our fault we have close friends that also bought the same adjustable base with the Aireloom mattress that is who referred the Aireloom mattress to us and they have the same issue and just told us E.S Kluft & Company will be sending them a New Mattress of their choice. We purchased this from a well know Mattress business (Mancini's Sleep World in San Jose, Ca). They have also responded to me and they do not agree with you response about not using the mattress with an adjustable base. This is not an acceptable resolution for us to accept and want a more acceptable solution.
and hope the Revdex.com will help us in this matter
Final Consumer Response /* (2000, 11, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/02/18) */
After further review and in order to have satisfied customers we have contacted Mancini's and they have been authorized to replace your mattress. Please contact the store manager.

Check fields!

Write a review of E. S. Kluft & Company, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

E. S. Kluft & Company, LLC Rating

Overall satisfaction rating

Address: 11096 Jersey Blvd Ste 101, Rch Cucamonga, California, United States, 91730-5158

Phone:

Show more...

Web:

This website was reported to be associated with E. S. Kluft & Company, LLC.



Add contact information for E. S. Kluft & Company, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated