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E Solutions USA

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E Solutions USA Reviews (3)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***

We stand by our original complaint in that this business does not hire trained employees to install and provide maintenance to our particular systemWe were left without help on two occasionsIt was our understanding that part of the installation process was to include the duct work which this company walked away from because their employees didn't know how to do itCurrently, their technician tried to install a voltage regulator in a unit requiring a much lesser voltage partAgain, they caused problems when supposedly trying to fix itAgain, they walked awaySince filing our original complaint, another contractor informed us that Atlantic Comfort Systems also failed to install a unit correctly in Kennebunk which he was called in to fixAtlantic has a history of "walking away" from jobs they either bungle or mess up.Of course my husband and I became very frustrated with Atlantic's inept and unknowledgeable techniciansWe are not paying the ridiculous bill we are being asked to payAtlantic nearly ruined our unit by trying to install a higher voltage regulator, and walked away from finishing the installation of the ductwork that is a part of any air conditioning installationIt's not good business to mess up a job, or not complete it, and then just walk away because the customer is frustratedThis company should be barred from selling our brand of air conditionerAccording to the manufacturer, none of Atlantic's technicians have been trained to service the [redacted] units, and clearly this company doesn't know what it's doingWhen customers complain, they just walk away from the job and other contractors have to be hired to finish the job [redacted] ***

I am responding to a complaint filed against my company by [redacted] *** We were hired by [redacted] to replace the Condenser Unit The house was in very poor disrepair and not clean, the power wiring needed to be replaced by an electrician, not by us The duct work was also done by a subcontractor and not by usOur only job for them was to install the condenser unit which we didyears after the job was done, they called us about “buzz” noiseThey were very belligerent towards me and my men, so we made the decision not to return to do the workI am always willing to go out of my way to help any customer of ours that is not 100% happy with the job I’ve done, but I will not put my workers or myself in a position to be verbally attacked by the customer.This is our 24th year in businessWe have received multiple awards over the yearsof them coming from [redacted] Air Conditioning directlyTwo years in a row we were awarded the Outstanding Performance Award from [redacted] The Revdex.com has had be on file since and this is the only complaint in that time against my businessThat says alot about the type of business I run.Thank you,

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