Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I want to note there are discrepancies in the response of [redacted] I did not move in at the end of September; I signed the Rental Lease and moved in on September 2, I was given a copy of the lease on September 5th, because a manager was not present on September 2nd to sign their part of the leaseIt was said I was told repeatedly there is an Online PortalThis is not trueI first heard of the Online Portal on September 20, via e-mail from one of the managersShe sent me the link to register and once I logged in, to place a work orderShe told me she already placed the work order when I spoke to her on the phoneThe online portal work orders says 24-hours to respond to requestWhen I called and then placed a work order on September 20th, it took days to repair the clogged sinkI called Friday, September 22nd to check if I someone was coming or already repaired the sink, knowing the apartment office is closed on the weekendsI was told it would be fixed first thing on MondayWhen I got home from work, on the 5th day without a kitchen sink, it still was not working and I had to call the office again to ask when it was going to get fixedIt's true, I have not been happy since I moved in, because I thought I was going to have a functional apartmentI moved into an apartment with the refrigerator not working and I had to do without the holiday weekendI also moved finding out the bathtub does not drain well, and within several minutes, the bathtub is full of waterI had to have this looked at three times and it's still not resolvedI will say the last time I requested a work order for a poor draining bathtub, it was responded within the hoursThe bathtub drains a little better, but within several minutes still fills about half the bathtub nowI do like the space and location of the apartmentI did not want a luxury apartment, why I chose this apartment buildingI know it's old and it does not have updates, but I did not care about all of thatI wanted an apartment I can function in, meaning a working kitchen sink and a proper draining bathtubI am asking when I have placed a work order for it not to exceed more than hours, so I do not have to call frequently to see when it is going to get done; if it is going to take more than hours, for management to communicate that with meI would very much appreciate for a bathtub to work properly, or at least close to being well functioningI would like management to put themselves in my shoes and think how frustrating it is when something is not working and have to wait for more than days to get it fixedWhen everything is works and functions well, management will not hear from me Regards, [redacted] ***
I am in receipt of the above referenced complaint and this will serve as our official response. Ms. [redacted] claim that there was a water leak from her window during a rainstorm is correct. However, that is about the only correct statement in her complaint. Ms. [redacted] called during... the rainstorm and was advised that unfortunately there was absolutely nothing that could be done to stop the leak on her 10th floor window during the storm and that maintenance would be coming the next day to look at the nature of the problem. Ms. [redacted] was ask to please place some towels on the floor to control the water from making further damage. When maintenance arrived, it was concluded that the repair was outside of our in house staff capabilities and that an outside contractor was going to be required to repair the outside wall of the 10th floor. Ms. [redacted] was not satisfied with our maintenance staffs answer and proceeded to contacted the building manager demanding an offset on her rent. Ms. [redacted] was advised that per the terms of her lease there would be no offset or deduction of her rent and that she should contact her rental insurance provider to seek compensation for any damages or inconvenences suffered as a result of the rain storm. All tenants on move in into our buildings are advised and are required to signed a notice advising them that the building is not responsible for any damage caused by leaks, floods, fire, burglary etc. in their apartment and that they should purchase renters insurance. Clearly Ms. [redacted] did not heed our advice and is now without insurance and is simply seeking compensation from us for something she knew well in advance would not be covered. Lastly, Ms. [redacted] was advised that in the event she was not happy with our remediation efforts, ie bring in an outside contractor to repair the building facade, we would be more than happy to release her from her lease since the last thing we want in our building is an unhappy tenant. I hope this satisfies your concerns and you can close out the file without further action.Should you have any questions or require any additional information, please let me know.Cordially, [redacted]
December 1, 2015Revdex.comBryant Woods SouthAmherst, New York 14228Re: Your ID 10938156Chane! AGomezTo Whom It May Concern:Please be advised that we are in receipt of your letter dated November 23, regarding the above referenceMs [redacted] entered into a one-year lease on 3/and said lease shall expire on 2/All of the "background noise" Ms [redacted] is making is irrelevant to the fact that she entered into a contractual agreement and we expect her to honor said obligationMs [redacted] was given an option to be released from her lease in exchange for an early termination fee, which she refused to payWith regards to the key fob, again more "background noise" in an attempt to distract from the fact that she entered into a contractual obligationThe key fob is working and has been working for quite some time.We will not let Ms [redacted] out of her lease unless she pays the early termination fee.Cordially,Eran E [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I want to note there are discrepancies in the response of [redacted] I did not move in at the end of September; I signed the Rental Lease and moved in on September 2, I was given a copy of the lease on September 5th, because a manager was not present on September 2nd to sign their part of the leaseIt was said I was told repeatedly there is an Online PortalThis is not trueI first heard of the Online Portal on September 20, via e-mail from one of the managersShe sent me the link to register and once I logged in, to place a work orderShe told me she already placed the work order when I spoke to her on the phoneThe online portal work orders says 24-hours to respond to requestWhen I called and then placed a work order on September 20th, it took days to repair the clogged sinkI called Friday, September 22nd to check if I someone was coming or already repaired the sink, knowing the apartment office is closed on the weekendsI was told it would be fixed first thing on MondayWhen I got home from work, on the 5th day without a kitchen sink, it still was not working and I had to call the office again to ask when it was going to get fixedIt's true, I have not been happy since I moved in, because I thought I was going to have a functional apartmentI moved into an apartment with the refrigerator not working and I had to do without the holiday weekendI also moved finding out the bathtub does not drain well, and within several minutes, the bathtub is full of waterI had to have this looked at three times and it's still not resolvedI will say the last time I requested a work order for a poor draining bathtub, it was responded within the hoursThe bathtub drains a little better, but within several minutes still fills about half the bathtub nowI do like the space and location of the apartmentI did not want a luxury apartment, why I chose this apartment buildingI know it's old and it does not have updates, but I did not care about all of thatI wanted an apartment I can function in, meaning a working kitchen sink and a proper draining bathtubI am asking when I have placed a work order for it not to exceed more than hours, so I do not have to call frequently to see when it is going to get done; if it is going to take more than hours, for management to communicate that with meI would very much appreciate for a bathtub to work properly, or at least close to being well functioningI would like management to put themselves in my shoes and think how frustrating it is when something is not working and have to wait for more than days to get it fixedWhen everything is works and functions well, management will not hear from me Regards, [redacted] ***
I am in receipt of the above referenced complaint and this will serve as our official response. Ms. [redacted] claim that there was a water leak from her window during a rainstorm is correct. However, that is about the only correct statement in her complaint. Ms. [redacted] called during... the rainstorm and was advised that unfortunately there was absolutely nothing that could be done to stop the leak on her 10th floor window during the storm and that maintenance would be coming the next day to look at the nature of the problem. Ms. [redacted] was ask to please place some towels on the floor to control the water from making further damage. When maintenance arrived, it was concluded that the repair was outside of our in house staff capabilities and that an outside contractor was going to be required to repair the outside wall of the 10th floor. Ms. [redacted] was not satisfied with our maintenance staffs answer and proceeded to contacted the building manager demanding an offset on her rent. Ms. [redacted] was advised that per the terms of her lease there would be no offset or deduction of her rent and that she should contact her rental insurance provider to seek compensation for any damages or inconvenences suffered as a result of the rain storm. All tenants on move in into our buildings are advised and are required to signed a notice advising them that the building is not responsible for any damage caused by leaks, floods, fire, burglary etc. in their apartment and that they should purchase renters insurance. Clearly Ms. [redacted] did not heed our advice and is now without insurance and is simply seeking compensation from us for something she knew well in advance would not be covered. Lastly, Ms. [redacted] was advised that in the event she was not happy with our remediation efforts, ie bring in an outside contractor to repair the building facade, we would be more than happy to release her from her lease since the last thing we want in our building is an unhappy tenant. I hope this satisfies your concerns and you can close out the file without further action.Should you have any questions or require any additional information, please let me know.Cordially, [redacted]
December 1, 2015Revdex.comBryant Woods SouthAmherst, New York 14228Re: Your ID 10938156Chane! AGomezTo Whom It May Concern:Please be advised that we are in receipt of your letter dated November 23, regarding the above referenceMs [redacted] entered into a one-year lease on 3/and said lease shall expire on 2/All of the "background noise" Ms [redacted] is making is irrelevant to the fact that she entered into a contractual agreement and we expect her to honor said obligationMs [redacted] was given an option to be released from her lease in exchange for an early termination fee, which she refused to payWith regards to the key fob, again more "background noise" in an attempt to distract from the fact that she entered into a contractual obligationThe key fob is working and has been working for quite some time.We will not let Ms [redacted] out of her lease unless she pays the early termination fee.Cordially,Eran E [redacted]