E T & T Enterprises, Inc.

Thank you for your letterI agree completely that our delay in sending you the refund due to you is totally unacceptable, and let me assure you that as of this writing, the refund back to your credit card has been processed We’re grateful for your feedback in regards to your return for
creditThe delay and your frustrating efforts to reach someone who could straighten out this small matterI have already had a meeting with all departments involved in accounting and Customer Care and have instituted some reforms that I hope will prevent such an annoying thing ever happening to one of our customers again Please accept our sincere apology for the delayYour business is important to us, and we hope to continue serving you for many years to come. T*** ***Director, Sales and Sales Ops

Revdex.com:In order to accept this resolution , and to avoid future misunderstanding, I would like to obtain new re-printed certificates from Denmat Holdings to have a piece of mind and security that in the future I wont be question by the company's people again
I have reviewed the response made by the business in reference to complaint ID 11108428, and find that this resolution is satisfactory to me as long as I have the above item from the company in writing in form of new certificates
Regards,
S*** ***

Dear Dr***
Thank you for your letterI agree
completely that our delay in sending you the refund due to you is totally
unacceptable, and let me assure you that as of this writing, the refund back to
your credit card has been processed
We’re grateful for your feedback in regards
to your return for creditThe delay and your frustrating efforts to reach someone
who could straighten out this small matterI have already had a meeting with
all departments involved in Accounting and Customer Care and have instituted
some reforms that I hope will prevent such an annoying matter ever happening to
one of our customers again
Please accept our sincere apology for
the delay. Your business is important to us, and we hope to continue serving
you for many years to come.T*** *** Director, Sales Ops###-###-####

Dear DrH***,
This email confirms that the Pre-Paid Cerinate Lumineers
Certificates valued at $each that you purchased from DenMat in
may be redeemed for Cerinate all-porcelain restorations, including Lumineers
veneers Each Certificate may be redeemed
for one Lumineers unit, that
is, a veneer for one toothBased on our records you have coupons left with
a total value of $16,
We look forward to re-introducing you to the range of
services available from DenMat’s dental lab
Best regards,
T*** ***
Director, Sales Operations

Dear K*** *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received product that prompted you to contact us with a
complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked Amber Barnard from our customer service department to contact youShe will expedite any pending credit to be processed and personally see that everything is handled in a timely fashionAmber is one of our most knowledgeable and experienced Customer Service Lead, and I am sure you will find her expertise to be most helpful Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention. Sincerely, T*** *** Director, Sales Operations

Dear MrE***,
We have reviewed your claims and it appears you are
making a complaint about your dental service provider and not DenMat the
manufacture of dental materials used by 1,000's of dentists worldwide. Many of DenMat's products carry warranties
against defects in
materials or workmanship designed to provide you the very
best product possible. DenMat is not
involved the placement, pricing, and or routine maintenance of your DenMat
product, that is between you and your dental professional. DenMat does not provide Dental services to
patients and cannot comment on any of our customers. Please contact the dental professional who
charged you for services, or performed services that you are unhappy with. DenMat stands behind its products and services
designed to provide lasting quality

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.  We’re sorry that you received service that prompted you to contact us with a complaint, and we...

regret any inconvenience or frustration that your experience has caused you.   To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked [redacted] from our customer service department to contact you.   She will personally see that everything is handled in a timely fashion.   [redacted] is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpful. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.  Thank you again for bringing these matters to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12625751, and find that this resolution is satisfactory to me.
Regards,
T[redacted]
I called her and was told she was waiting on my proof of purchase and a replacement was waiting to be sent. I sent the receipt in and waiting on my replacement. Thank you.

Complaint: 10944481
I am rejecting this response because:
Regards,
[redacted]
I AM MAKING A COMPLAINT TO DENMAT THE MAKERS OF THE DENTURES.    YOU HAVE A VERY INFERIOR PRODUCT THAT ONLY LASTS FOR LESS THAN 6 MONTHS BEFORE THEY HAVE HOLES IN THEM.  WE TRIED TO GET YOU TO UNDERSTAND THAT IN 2010.   NUMOROUS COMPLAINTS WERE MADE TO YOUR COMPANY BY THE DENTIST OFFICE.   YOUR COMPANY KEPT TELLING THE DENTIST THERE WAS NOTHING WRONG WITH THE DENTURES.  THEN WHY WHEN YOU HAVE A PRODUCT THAT WAS GUARANTEED THEY DIDN'T EVEN LAST THROUGHT THE GUARANTEED TIME?  YET YOU WOULD NOT REPLACE THEM?   WE WERE SOLD THESE DENTURES BECAUSE YOUR COMPANY SAID THEY WOULD LAST YEARS!   EVERY PAIR I HAD WORE IN LESS THAN 6 MONTHS.  I WOULD NOT SAY THAT IS A SATISFACTORY PRODUCT!  THIS IS A COMPLAINT ABOUT YOUR PRODUCT! [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12662458, and find that this resolution is satisfactory to me.
Regards,
S[redacted]
Thank you!

Dear M[redacted],Thank you for notifying us of your complaint. We strive to provide
you with the best possible service, and when you...

feel that it fails to meet
your expectations, it’s important for us to know. We’re sorry that you received product that prompted you to contact
us with a complaint, and we regret any inconvenience or frustration that your
experience has caused you.In evaluating our records we
have located an error and have corrected it. You’ll see this correction
reflected on your next billing statement. As of the date of this letter,
your account balance is Zero. We appreciate your business and apologize for any
inconvenience that this error may have caused. You’re a valued customer, and
we’re committed to providing you with the best service possible. If I may be of
further assistance to you, please contact me at ###-###-####. T[redacted]
Director, Sales Operations

Complaint: 11105199
I am rejecting this response because:Denmat has engaged in theft. I have returned items because denmat's representatives had misrepresented pricing and had quoted murky prices. A representative of denmat emailed on 01/26/2016 that the company had received those items in good order and that a refund would be processed in "a few days." As of today, denmat has not refunded any money for those items.Refund of $295.98 for the returned items and $8.14 for shipping those items, for a total of $304.12Regards,
[redacted]

Dear Dr. H[redacted]
 
The face value on the Pre-Paid Cerinate Lumineers
Certificates are $199 each which you’re correct as for the pricing, however you
paid $183.08 for each Pre-Paid Cerinate Lumineers Certificates. We’re honoring
what you have left on hand based on purchased value not the face value. 
 
Best regards,
T[redacted]
Director, Sales Operations.

Dear Dr. J[redacted],


Thank
you for notifying us of your complaint. We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know. We’re
sorry that you received product that prompted you to contact...

us with a
complaint, and we regret any inconvenience or frustration that your experience
has caused you.
To
ensure that our staff conducts itself in a manner that reflects the high regard
that we have for our customers, I have asked A[redacted] from our customer
service department to contact you. She
will expedite any pending credit to be processed and personally see that
everything is handled in a timely fashion. A[redacted]
is one of our most knowledgeable and experienced Customer Service
Representatives, and I am sure you will find her expertise to be most helpful.
Your
patronage is important to us, and we hope that you’ll continue to give us
opportunities to serve you.
Thank
you again for bringing these matters to our attention.
Sincerely,
T[redacted]
Director, Sales Operations

Thank you for your letter. I agree completely that our delay in sending you the refund due to you is totally unacceptable, and let me assure you that as of this writing, the refund back to your credit card has been processed.   We’re grateful for your feedback in regards to your return for...

credit. The delay and your frustrating efforts to reach someone who could straighten out this small matter. I have already had a meeting Thank you for your letter. I agree completely that our delay in sending you the refund due to you is totally unacceptable, and let me assure you that as of this writing, the refund back to your credit card has been processed.  We’re grateful for your feedback in regards to your return for credit. The delay and your frustrating efforts to reach someone who could straighten out this small matter. I have already had a meeting with all departments involved in accounting and Customer Care and have instituted some reforms that I hope will prevent such an annoying thing ever happening to one of our customers again.  Please accept our sincere apology for the delay. Your business is important to us, and we hope to continue serving you for many years to come. with all departments involved in accounting and Customer Care and have instituted some reforms that I hope will prevent such an annoying thing ever happening to one of our customers again.   Please accept our sincere apology for the delay. Your business is important to us, and we hope to continue serving you for many years to come.

Complaint: 11108428
I am accepting the general offer, but each certificate is  $199.00 and not $ 188.00 . Please refer to the amount of $199.00 printed on each certificate. for the correct amount .
Regards,
S[redacted]

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.   We’re sorry that you received product that prompted you to contact us with a complaint, and we...

regret any inconvenience or frustration that your experience has caused you.   To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked Cari Alvarado from our customer service department to contact you.   Cari is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpful.   Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.   Thank you again for bringing these matters to our attention.

Complaint: 11105199
I am rejecting this response because: DenMat has engaged in dragging its feet in addressing the problem. For example in the chain email I pasted underneath, on 01/07/2016 Mrs. E[redacted] waited for "performing inventory" before she cold email me the invoice. When they charged me an amount, they should have the invoice ready, and not having to wait for "inventory"
Regards,
J[redacted]
Fw: Contact Us Confirmation with Tracking Number 2[redacted]4-926167 (No subject) [redacted] the Reply | Fri 1/22/2016 1:13 PMTo: E[redacted] <ce[redacted]@denmat.com>; ... ... Fri 1/22/2016 1:13 PM
Mrs. E[redacted]: Your company has picked up the 3 mirrors of $90.52 a piece and the 2 mirror handles of $12.21 a piece 2 days ago.Please refund $295.98 to me, as soon as possible.Thank you. Sincerely, J[redacted].  From: [redacted]@hotmail.com>Sent: Friday, January 15, 2016 8:39 PMTo: E[redacted]Subject: Re: Contact Us Confirmation with Tracking Number 2[redacted]-926167 Dear Mrs. E[redacted]: Thank you for the invoice.I am going to return 3 3x6mm mirrors at $90.52 a piece, because I have not been informed that they would be that expensive.I am going to return 2 simple stem mirror handles at $12.21 a piece, because according to the "order &Quote Form" they would be provided at no charge. Please refund $295.98 to me after you have received the returned 5 items.Thank you. Sincerely,[redacted] From: E[redacted] <ce[redacted]@denmat.com>Sent: Friday, January 15, 2016 2:40 PMTo: [redacted] the ([redacted]@hotmail.com)Subject: FW: Contact Us Confirmation with Tracking Number 2[redacted]-926167 Per your request, attached please find your invoice.From: C[redacted] Sent: Friday, January 15, 2016 11:37 AMTo: E[redacted]; F[redacted]Subject: RE: Contact Us Confirmation with Tracking Number 2[redacted]-926167 [redacted],Here you go…A[redacted]Accounts ReceivablesDenMat P: ###-###-####F: ###-###-####E: [redacted]@denmat.comThis email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately and delete this email from your system. If you are not the intended recipient, please be aware that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.From: E[redacted] Sent: Friday, January 15, 2016 10:42 AMTo: ARCc: Fonseca MarcySubject: FW: Contact Us Confirmation with Tracking Number 2[redacted]-926167 Hey there…this is the invoice I requested the other day for customer #319840.  Please forward asap.Thanks!CFrom: [redacted]@hotmail.com] Sent: Friday, January 15, 2016 10:25 AMTo: E[redacted]Subject: Re: Contact Us Confirmation with Tracking Number 2[redacted]-926167 Dear Mrs. E[redacted]:As to this date I have not received any invoice from your company.Please send the invoice as an attachment to your reply.Thank you.Sincerely,J[redacted]From: E[redacted] <ce[redacted]@denmat.com>Sent: Thursday, January 7, 2016 4:07 PMTo: [redacted] the; G [redacted]Subject: RE: Contact Us Confirmation with Tracking Number 2[redacted]-926167 Dear Dr. The,We are in the process of performing inventory and aren’t able to print invoices until that is complete. We will be able to print an invoice as soon as that is complete. It may be as soon as tomorrow or as late as Tuesday. As soon as we can get that for you, I can assure you we will send it right away.Thank you for your patience in the meantime.[redacted]Sr. Product Manager, [redacted] InstrumentsDenMat Lompoc, California 93436C: ###-###-####E: ce[redacted]@denmat.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately and delete this email from your system. If you are not the intended recipient, please be aware that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.  If you no longer wish to receive email advertisements, please send an email to [email protected] with “Unsubscribe” in the subject line.From: [redacted] [mailto:[redacted]@hotmail.com] Sent: Thursday, January 07, 2016 12:50 PMTo: G [redacted]Subject: RE: Contact Us Confirmation with Tracking Number 2[redacted]-926167I have not heard from you. Would you tell me what's going on. Thanks. J[redacted] Sent from my Windows PhoneFrom: G [redacted]Sent: ?1/?4/?2016 9:02 PMTo: [redacted]@hotmail.comSubject: Contact Us Confirmation with Tracking Number 2[redacted]-926167Contact Us Confirmation[redacted], Thank you for contacting us. A Customer Service Representative will review your request and get back to you shortly.Tracking Number:2[redacted]-926167Company:[redacted] The, D.D.S.Name:[redacted] TheAddress:PO Box 1236Address 2:City:Fort LeeState:NJZip/Postal:07024Country:USAPhone:2[redacted]Fax:Email:[redacted]@hotm...⇄ Info On:Referred By:Referred By (Other):Comments:order# 2186239 was charged on my Visa for $477.13As of today I have not received an invoice. Please review your billing, I have received 6 front-end mirrors, 2 handles and 1 MTA carrier. The 2 handles, according to the Order & Quote form would be at no cost, because the order was placed during The Greater NY Dental Meeting.Thank you. J[redacted]Feel free to call or email customer service if you have any questions or need immediate assistance.G [redacted]Email Customer Service | Log In To Your AccountYou are receiving this email because you placed a Contact Us submission on our website