Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked *** from our customer service department to contact you She will personally see that everything is handled in a timely fashion [redacted] is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpfulYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention
Complaint: I am rejecting this response because: DenMat has engaged in dragging its feet in addressing the problemFor example in the chain email I pasted underneath, on 01/07/MrsE [redacted] waited for "performing inventory" before she cold email me the invoiceWhen they charged me an amount, they should have the invoice ready, and not having to wait for "inventory" Regards, J [redacted] Fw: Contact Us Confirmation with Tracking Number [redacted] 4-(No subject) [redacted] the Reply | Fri 1/22/1:PMTo: E [redacted] ; Fri 1/22/1:PM MrsE [redacted] : Your company has picked up the mirrors of $a piece and the mirror handles of $a piece days ago.Please refund $to me, as soon as possible.Thank youSincerely, J [redacted] *** From: [redacted] @hotmail.com>Sent: Friday, January 15, 8:PMTo: E [redacted] ***Subject: Re: Contact Us Confirmation with Tracking Number [redacted] -Dear MrsE [redacted] : Thank you for the invoice.I am going to return 3x6mm mirrors at $a piece, because I have not been informed that they would be that expensive.I am going to return simple stem mirror handles at $a piece, because according to the "order &Quote Form" they would be provided at no chargePlease refund $to me after you have received the returned items.Thank youSincerely, [redacted] From: E [redacted] Sent: Friday, January 15, 2:PMTo: [redacted] the ( [redacted] @hotmail.com)Subject: FW: Contact Us Confirmation with Tracking Number [redacted] -Per your request, attached please find your invoice.From: C [redacted] Sent: Friday, January 15, 11:AMTo: E [redacted] ***; F [redacted] ***Subject: RE: Contact Us Confirmation with Tracking Number [redacted] -***,Here you go A [redacted] Accounts ReceivablesDenMat P: ###-###-####F: ###-###-####E: [redacted] @denmat.comThis email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error, please notify the sender immediately and delete this email from your systemIf you are not the intended recipient, please be aware that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.From: E [redacted] Sent: Friday, January 15, 10:AMTo: ARCc: Fonseca MarcySubject: FW: Contact Us Confirmation with Tracking Number [redacted] -Hey there this is the invoice I requested the other day for customer # Please forward asap.Thanks!CFrom: [redacted] @hotmail.com] Sent: Friday, January 15, 10:AMTo: E [redacted] ***Subject: Re: Contact Us Confirmation with Tracking Number [redacted] -Dear MrsE [redacted] :As to this date I have not received any invoice from your company.Please send the invoice as an attachment to your reply.Thank you.Sincerely,J [redacted] ***From: E [redacted] Sent: Thursday, January 7, 4:PMTo: [redacted] the; G [redacted] Subject: RE: Contact Us Confirmation with Tracking Number [redacted] -Dear DrThe,We are in the process of performing inventory and aren’t able to print invoices until that is completeWe will be able to print an invoice as soon as that is completeIt may be as soon as tomorrow or as late as TuesdayAs soon as we can get that for you, I can assure you we will send it right away.Thank you for your patience in the meantime[redacted] E [redacted] SrProduct Manager, [redacted] InstrumentsDenMat Lompoc, California 93436C: ###-###-####E: ce [redacted] @denmat.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error, please notify the sender immediately and delete this email from your systemIf you are not the intended recipient, please be aware that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited If you no longer wish to receive email advertisements, please send an email to [email protected] with “Unsubscribe” in the subject line.From: [redacted] [mailto: [redacted] @hotmail.com] Sent: Thursday, January 07, 12:PMTo: G [redacted] Subject: RE: Contact Us Confirmation with Tracking Number [redacted] -926167I have not heard from youWould you tell me what's going onThanksJ [redacted] Sent from my Windows PhoneFrom: G [redacted] Sent: ?1/?4/?9:PMTo: [redacted] @hotmail.comSubject: Contact Us Confirmation with Tracking Number [redacted] -926167Contact Us Confirmation***, Thank you for contacting usA Customer Service Representative will review your request and get back to you shortly.Tracking Number:[redacted] -926167Company: [redacted] The, D.D.S.Name: [redacted] TheAddress:PO Box 1236Address 2:City:Fort LeeState:NJZip/Postal:07024Country:USAPhone:[redacted] Fax:Email: [redacted] @hotmail.comSend Info On:Referred By:Referred By (Other):Comments:order# was charged on my Visa for $477.13As of today I have not received an invoicePlease review your billing, I have received front-end mirrors, handles and MTA carrierThe handles, according to the Order & Quote form would be at no cost, because the order was placed during The Greater NY Dental Meeting.Thank youJ [redacted] ***Feel free to call or email customer service if you have any questions or need immediate assistance.G [redacted] Email Customer Service | Log In To Your AccountYou are receiving this email because you placed a Contact Us submission on our website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12662458, and find that this resolution is satisfactory to me Regards, S [redacted] Thank you!
Dear DrJ [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked A [redacted] from our customer service department to contact youShe will expedite any pending credit to be processed and personally see that everything is handled in a timely fashionA [redacted] is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpful Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, T [redacted] Director, Sales Operations
Dear DrH [redacted] The face value on the Pre-Paid Cerinate Lumineers Certificates are $each which you’re correct as for the pricing, however you paid $for each Pre-Paid Cerinate Lumineers CertificatesWe’re honoring what you have left on hand based on purchased value not the face value Best regards, T [redacted] Director, Sales Operations
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked Cari Alvarado from our customer service department to contact you Cari is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpful Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked *** from our customer service department to contact you She will personally see that everything is handled in a timely fashion [redacted] is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpfulYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention
Complaint: I am rejecting this response because: DenMat has engaged in dragging its feet in addressing the problemFor example in the chain email I pasted underneath, on 01/07/MrsE [redacted] waited for "performing inventory" before she cold email me the invoiceWhen they charged me an amount, they should have the invoice ready, and not having to wait for "inventory" Regards, J [redacted] Fw: Contact Us Confirmation with Tracking Number [redacted] 4-(No subject) [redacted] the Reply | Fri 1/22/1:PMTo: E [redacted] ; Fri 1/22/1:PM MrsE [redacted] : Your company has picked up the mirrors of $a piece and the mirror handles of $a piece days ago.Please refund $to me, as soon as possible.Thank youSincerely, J [redacted] *** From: [redacted] @hotmail.com>Sent: Friday, January 15, 8:PMTo: E [redacted] ***Subject: Re: Contact Us Confirmation with Tracking Number [redacted] -Dear MrsE [redacted] : Thank you for the invoice.I am going to return 3x6mm mirrors at $a piece, because I have not been informed that they would be that expensive.I am going to return simple stem mirror handles at $a piece, because according to the "order &Quote Form" they would be provided at no chargePlease refund $to me after you have received the returned items.Thank youSincerely, [redacted] From: E [redacted] Sent: Friday, January 15, 2:PMTo: [redacted] the ( [redacted] @hotmail.com)Subject: FW: Contact Us Confirmation with Tracking Number [redacted] -Per your request, attached please find your invoice.From: C [redacted] Sent: Friday, January 15, 11:AMTo: E [redacted] ***; F [redacted] ***Subject: RE: Contact Us Confirmation with Tracking Number [redacted] -***,Here you go A [redacted] Accounts ReceivablesDenMat P: ###-###-####F: ###-###-####E: [redacted] @denmat.comThis email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error, please notify the sender immediately and delete this email from your systemIf you are not the intended recipient, please be aware that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.From: E [redacted] Sent: Friday, January 15, 10:AMTo: ARCc: Fonseca MarcySubject: FW: Contact Us Confirmation with Tracking Number [redacted] -Hey there this is the invoice I requested the other day for customer # Please forward asap.Thanks!CFrom: [redacted] @hotmail.com] Sent: Friday, January 15, 10:AMTo: E [redacted] ***Subject: Re: Contact Us Confirmation with Tracking Number [redacted] -Dear MrsE [redacted] :As to this date I have not received any invoice from your company.Please send the invoice as an attachment to your reply.Thank you.Sincerely,J [redacted] ***From: E [redacted] Sent: Thursday, January 7, 4:PMTo: [redacted] the; G [redacted] Subject: RE: Contact Us Confirmation with Tracking Number [redacted] -Dear DrThe,We are in the process of performing inventory and aren’t able to print invoices until that is completeWe will be able to print an invoice as soon as that is completeIt may be as soon as tomorrow or as late as TuesdayAs soon as we can get that for you, I can assure you we will send it right away.Thank you for your patience in the meantime[redacted] E [redacted] SrProduct Manager, [redacted] InstrumentsDenMat Lompoc, California 93436C: ###-###-####E: ce [redacted] @denmat.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error, please notify the sender immediately and delete this email from your systemIf you are not the intended recipient, please be aware that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited If you no longer wish to receive email advertisements, please send an email to [email protected] with “Unsubscribe” in the subject line.From: [redacted] [mailto: [redacted] @hotmail.com] Sent: Thursday, January 07, 12:PMTo: G [redacted] Subject: RE: Contact Us Confirmation with Tracking Number [redacted] -926167I have not heard from youWould you tell me what's going onThanksJ [redacted] Sent from my Windows PhoneFrom: G [redacted] Sent: ?1/?4/?9:PMTo: [redacted] @hotmail.comSubject: Contact Us Confirmation with Tracking Number [redacted] -926167Contact Us Confirmation***, Thank you for contacting usA Customer Service Representative will review your request and get back to you shortly.Tracking Number:[redacted] -926167Company: [redacted] The, D.D.S.Name: [redacted] TheAddress:PO Box 1236Address 2:City:Fort LeeState:NJZip/Postal:07024Country:USAPhone:[redacted] Fax:Email: [redacted] @hotmail.comSend Info On:Referred By:Referred By (Other):Comments:order# was charged on my Visa for $477.13As of today I have not received an invoicePlease review your billing, I have received front-end mirrors, handles and MTA carrierThe handles, according to the Order & Quote form would be at no cost, because the order was placed during The Greater NY Dental Meeting.Thank youJ [redacted] ***Feel free to call or email customer service if you have any questions or need immediate assistance.G [redacted] Email Customer Service | Log In To Your AccountYou are receiving this email because you placed a Contact Us submission on our website
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12662458, and find that this resolution is satisfactory to me Regards, S [redacted] Thank you!
Dear DrJ [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked A [redacted] from our customer service department to contact youShe will expedite any pending credit to be processed and personally see that everything is handled in a timely fashionA [redacted] is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpful Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, T [redacted] Director, Sales Operations
Dear DrH [redacted] The face value on the Pre-Paid Cerinate Lumineers Certificates are $each which you’re correct as for the pricing, however you paid $for each Pre-Paid Cerinate Lumineers CertificatesWe’re honoring what you have left on hand based on purchased value not the face value Best regards, T [redacted] Director, Sales Operations
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received product that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, I have asked Cari Alvarado from our customer service department to contact you Cari is one of our most knowledgeable and experienced Customer Service Representatives, and I am sure you will find her expertise to be most helpful Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention