E Tech Marketing

Baja, Inc., would like to address this customer's complaint regarding non-warranty and warranty issuesMrs [redacted] has been in contact with Baja, Incregarding her recent purchase and the failure of different parts on the vehicle after her purchase Mrs [redacted] contacted Baja, Incon February 24, for her [redacted] off-road 196cc mini bikeMrs [redacted] vehicle is covered by a BaMotorsports Limited Manufacturer's warranty of six (6) monthsMrs [redacted] sent photos of the mini bike to Baja, Inc(see attached) After reviewing the photos Baja, Inc., has denied Mrs [redacted] warranty service under the Limited Manufacturer's warranty policy which states “The warranty does not cover any conditions caused by misuse, abuse, negligence, accident, wear and tear, alteration, modification, improper or inadequate maintenance.” Baja, Inc., as a gesture of good will, will be glad to authorize the [redacted] family to take their unit to an independent service center and allow the service center to determine if the bike has been abused or if there is truly a defect in craftsmanship on this mini bikeBaja, Incwill pay for a full hour of diagnostics on the mini bikeIf the service center determines that it is truly a defect in craftsmanship and not abuse or neglect, Bawill fix the unit under warranty otherwise the [redacted] family will be responsible for the cost to fix the mini bikeThe closest service center to the [redacted] family is [redacted] CycleIt is located at [redacted] St, [redacted] , MI, It is miles from the ***’ address providedBaja, Inchas already provided the service center with the work order so that Mrs [redacted] or Mr [redacted] can take the mini bike anytime they would likeThe work order number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Regards,
*** ***

This
correspondence is to address the referenced complaint by [redacted]. Baja
Motorsports has taken...

steps to diagnose [redacted]’s mini bike under warranty.
[redacted] purchased the MB200 on April 24, 2015, and she registered her unit
with Baja on July 15, 2015. [redacted]’s complaint on July 15, 2015, was that
the brakes went out and the bike wouldn’t stop. Baja, assuming [redacted] had a
six month warranty set up a work order (Work Order #[redacted]) to take her unit
to be looked at with an independent service center. The service center was
[redacted] in [redacted], SC. [redacted] was advised that if the
problem was not a manufacturers defect but instead was from lack of maintenance
or abuse that it would not be covered under warranty. 
Baja did not
hear back from the service center or [redacted] until September 24, 2015. On
September 24, 2015 [redacted] called Baja and told Baja that the service center
had called her and told her to pick up her bike because it was customer abuse
and would not be covered under warranty. Baja asked [redacted] to please allow
us to call the service center and find out what was going on since we had not
heard a diagnosis from the service center.
The service
center returned Baja’s call and confirmed that they had asked the customer to
pick up her unit because the unit had been dropped by the customer as was
evident by the broken brake lever, the twisted front fender bracket and the
cracked front fender. The service center told the customer that the parts would
not be covered by warranty since it was customer abuse. The service center also
told the customer that the parts were on back-order. Baja advised the service
center to please call Baja before releasing work order units to the customers
in the future.
Baja called
[redacted] back on September 25, 2015 leaving a voicemail letting her know the
findings of the service center. On September 28, 2015 [redacted] returned Baja’s
call and Baja informed [redacted] that the service center had not called us
because he knew it would not be covered under warranty because the damage was
caused by abuse or neglect by the customer. Baja explained that warranty
coverage is for a defect in parts not for damage caused by abuse or neglect.
Baja directed [redacted] to order replacement parts from a third party vendor
as Baja does not sell parts directly to consumers.
[redacted]
wanted to speak to a supervisor at which time she was forwarded to a
supervisor. [redacted] told the supervisor that she was told by the service
center that parts were not in stock and she would have to wait two months. Baja
advised [redacted] again that she would need to order parts from a third party
vendor and that that the parts would not be covered under warranty due to the
fact that the service center found that the unit had been abused or neglected.
Baja called
[redacted] where the unit was purchased after reviewing [redacted]’s complaint
and [redacted] at [redacted] told Baja that the unit purchased by [redacted] was a unit
that was sold as-is because it was a returned unit that was re-sold to [redacted]. Baja already paid the service center for their one-hour diagnostic
under a warranty that is non-existent because the unit is a used unit that was
sold as-is by [redacted]. Baja Motorsports continues to stand behind its
product and at this time has done all it could for [redacted] in this matter.

Baja,
Inc., would like to address this customer's...

complaint regarding non-warranty
and warranty issues. Mrs. [redacted] has been in contact with Baja, Inc. regarding her
recent purchase and the failure of different parts on the vehicle after her purchase.
Mrs. [redacted] contacted Baja, Inc. on February 24, 2016 for her [redacted] off-road 196cc
mini bike. Mrs. [redacted] vehicle is covered by a Baja Motorsports Limited
Manufacturer's warranty of six (6) months. Mrs. [redacted] sent photos of the mini
bike to Baja, Inc. (see attached) After reviewing the photos Baja, Inc., has denied Mrs. [redacted]
warranty service under the Limited Manufacturer's warranty policy which states
“The warranty does not cover any conditions caused by misuse, abuse,
negligence, accident, normal wear and tear, alteration, modification, improper
or inadequate maintenance.” Baja, Inc., as a gesture of good will, will be glad
to authorize the [redacted] family to take their unit to an independent  service center and allow the service center
to determine if the bike has been abused or if there is truly a defect in
craftsmanship on this mini bike. Baja, Inc. will pay for a full hour of
diagnostics on the mini bike. If the service center determines that it is truly
a defect in craftsmanship and not abuse or neglect, Baja will fix the unit
under warranty otherwise the [redacted] family will be responsible for the cost to
fix the mini bike. The closest service center to the [redacted] family is [redacted]
Cycle. It is located at [redacted] St, [redacted], MI, 49319. It is 19 miles
from the [redacted]’ address provided. Baja, Inc. has already provided the service
center with the work order so that Mrs. [redacted] or Mr. [redacted] can take the mini
bike anytime they would like. The work order number is [redacted].