E-Tech/SI

Revdex.com:Please remove this complaintThe company was extremely helpful in bringing this issue to a resolve and was not directly involved in the issues at hand
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted], We would like to firstly apologize for any inconvenience we may have caused you. Obviously, we have failed to provide you with the terms of the business financing you were looking for. It appears we failed to communicate on several levels and are sorry that you felt the need to...

take this into this forum. It is not clear what resolution you are seeking but we would like to address several inconsistencies in your letter. The first contact was never made by us. WE DO NOT CONTACT UNSOLICITED BUSINESSES. We did not solicit you. We only respond to inquiries through our print ads, radio and TV media or online searches. In your case we received an inquiry made by you from a local IP address of [redacted], with a unique google [redacted] of [redacted], we received your inquiry on Saturday night 09-**-2015 09:22 PM EST, with your unique Browser Information: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Page ID: [redacted]. We apologize if you cannot recall inquiring with us but, I can assure you- you did. You mentioned that you applied to several other solicitations. Perhaps a lot of your frustration should be more appropriately guided towards them. You mentioned not wanting your credit pulled. WE DO NOT PULL CREDIT. We are not sure exactly why you think we did. You mentioned something about a veiled attempt to collect fees. We are a different company as you mentioned and we NEVER CHARGE OUR CLIENTS UPFRONT FEES. There were no fees attempted to be charged to you for the work that we did, nor was there any fees on our part for offering or for you taking the 18 month offer that we were able to secure for you. To summarize: We did not charge any fees, were not charging any, nor would you have been charged any (other than the offer itself). Our records indicate that you received our offer to you with our ZERO fees including as a summary page to your offer. Perhaps you can revisit the emails you received before completing your response to this defamatory accusation. Our rates start as low as 5.49% APR. We are not exactly sure why you were only told that they start at 12% APR. It could have been several factors that allowed Eric’s expertise to determine your ineligibility for certain programs. We recognize the importance of keeping things private and will respect the confidentiality of all information regarding your application. The ability to secure an 18 month offer for a considerable sum was the best offer at that time. Were the lines of communication kept open perhaps we could have done better with more information such as Tax returns, P&L, etc. that are typically required for larger, long term, lower rate approvals. Eric is one of our company’s most senior and respected agents with a track record that goes back years. He has helped hundreds of businesses owners such as yourself many of which are very grateful for having made his acquaintance, utilized his time, effort, expertise and most notably his straightforward honesty and candor. We are sorry your frustrations led you to this but, to accuse him of being a liar is critically unfair as is most of what you wrote “if it is not-in fact illegal.” We are a family owned business and have been doing business like this for over 8 years, with complaints very few and far between. We pride ourselves on making good things happen for our clients. If there is anything that we can do for you, please reach out to us at any time.