E. Thomas Contracting, LLC

April 28, 2015To Whom it may concern,A signed contract was entered with Pamela H [redacted] for [redacted] ***’s Kitchen and E Thomas Contracting on September 14, consisting of the following for the cost of $10,(Ten Thousand Dollars): FRAMINGFrame partitions for office, food storage & kitchen- Drywall, Tape finish & paint new walls – Install 36” interior doors (3) ELECTRIC- Install designated lines for freezer, fridge & convection oven - install lines for lighting & receptacles in office & food storage room PLUMBING - Install 1/4" gas feed for griddle, range & fryers - Install drainage lines & water lines for sinks - install above floor grease trap for sinks NOTES: [redacted] Sinks will be installed and tied in at no additional cost [redacted] Appliances will not be installed [redacted] All gas lines & electric lines will be in position to accept appliances The contract was set up with Progress Payments as with all of our contracts to provide our customers and our company balance as it relates to work schedules, work performance and invoice ratiosOur policy of Progress Payments provides our customers an opportunity to monitor work and to pay for work in segments as it progresses, and also allows our customers an opportunity to stop a project if it is not progressing as planned or there are concerns about quality [redacted] made an initial deposit of $on 9/12/14, [redacted] was told that the Framing portion of the contract could be completed within a couple of weeks, and it wasWithin a two week time frame we ordered a Framing Permit with the Municipality of Chester Township, the permit was granted, the framing work was completed and all of the work passed the Framing Inspection, At that point we finalized the placement of Plumbing and Electrical fixtures with [redacted] and applied for the Electrical and Plumbing PermitsOn 9/26/a Progress Payment of $was made to us by [redacted] Unfortunately, Electrical and Plumbing permits for Chester Township are reviewed by a third party and there was an extended wait time (in which our company has no control over)The process took approximately monthsDuring the waiting period for the Electrical and Plumbing permits we were able to Drywall one side of the newly framed walls and waited for the permits to be approved to continue our workOnce we received the Permits in early December we resumed the workThe Electrical and Plumbing work was completed within a couple of weeks after receiving the PermitsThe Inspections were then ordered and the Electrical and Plumbing both Passed the rouinspectionsA progress payment of $was then made on 12/19/by [redacted] and then our remaining Drywall work was completedDuring the life of this contract, the details of the finishes were changed and added several times by [redacted] One particular wall was re-built twice because she didn’t like the size of the opening per the architectural drawings that she providedOnce it was changed for her, she then changed it again because she wanted a ft Section cut out of it in which we obliged, all at no additional costWorking for [redacted] became very difficult at this point due to her inability to stick with her decisions regarding the layout of her restaurantSome additional costs were added for new lighting areas and decking in the kitchen area in the amount of $which were not in the original contract, this was paid on 1/13/by [redacted] All items listed in the above work order for the contract were Completed, Inspected and Passed “up to code” by the Municipality of Chester Township and/or their third party inspectors, EThomas Contracting does not owe [redacted] a refundAll items were completedSincerely, Ebon T

From: EThomas Contracting, LLCDate: Thu, May 14, at 1:PMSubject: ID *** - Response to ComplaintTo: ***@myRevdex.com.orgMay 13, 2015To whom it may concern,It’s unfortunate that *** *** doesn’t understand how construction projects workDelays happen and constant changes to the project are delays as wellYes, there were delays that were beyond my control, but these delays were not the only issues at hand in this projectYes, I was waiting on Permits for weeks, yes I had the flu and was out of work for days and yes I partially amputated my thumb all during the course of her jobYes, I worked and managed other jobs before and during her project, I am a General Contractor.As I stated in my first response to her complaint, this job was set up with Progress PaymentsA full lump sum payment was never exchanged for this projectEach payment was based on Progress and Production.This project was so much more complex than *** *** has ledWe went from change, to change, to change on her part which also causes delaysWe waited on appliances that she was having delivered, (specifically a refrigerator)Due to that delay, one wall in particular couldn’t be finished until this refrigerator had arrived and was installed.This project was delayed for several other reasons, not all of them my own and for *** *** to blame my company for everything and to request a refund is ridiculous.Again it’s unfortunate that *** *** is green and doesn’t understand the industryI have never failed any inspections at her location or any other for that matterI’ve had five inspections for this project and passed them all: Framing, RouElectric, RouPlumbing all passed on the first inspectionThe final (2) inspections for the Final Electrical and Final Plumbing both passed the first time as wellFor her to say that I failed an inspection is totally untrueWhat she may be referring to is, in order to tie into the bell, which was installed by the landlords plumber, the floor had to be raised, and yes that was an additional cost that was passed on to her of $400, as it shouldThe inspection reports will show that each of my five inspections was passed the first time.Now, the final inspections took so long to be ordered because, as I stated in my first response to her original complaint, that *** *** had us open a wall that had already been rearranged for her (3) times (at no additional cost)The last change to the wall, was an approximate 32” cut-out, that she requested in order to install a glass case (a total after thought), which was not included in the drawingsEach time this wall was changed, wires in the wall had to be re-routedThis new cut- out exposed the wire yet again, after the last change I refused to move or re-route the wire againThe changes were beginning to be extremely frustrating; you must understand that this wall was completely framed, drywalled, taped, spackled and painted when she made her last request to change itI informed *** *** that she had to have someone else re-route the wire from the last change, because I would not be doing it again, she said she would take care of itI also informed her that the final inspection would not pass if that wire was still exposedWhen *** *** contacted me and informed me a couple of weeks ago that the wire was moved and no longer exposed, I called and ordered the Final Inspections.I’m still unsure of what she means regarding my work not being up to professional standardsI listed the items from the first contract dated September 14, in my first complaint responseI only mentioned the items from that contract because in her complaint, she spoke of the date we went into contract*** *** is correct, there was another contract (it wasn’t signed) but emailed on March 3, What confuses me is if *** *** feels her original contract wasn’t fully completed in the alleged week time frame she says she was quoted (not true), and if our work wasn’t up to professional or ethical standards (not true), and if I’m unknowledgeable about my trade (not true), why would she go into another contract with me in March, after months of being unhappy with my services on this project? It doesn’t make sense, and I hope that, that is clear.Addressing her list of concerns:Counter Top- The countertop was cut and ready to be installed when she made the change previously mentioned (the afterthought of the cut out for the glass case)That change caused the countertop not to fit anymoreThrough this project she did not understand the construction process and how materials, time and labor are huge factors in her decision makingShe believes that her changes are minimal and doesn’t understand that they cause delays, money and Frustration.Sink(s) not up to standard- *** *** contacted me about weeks ago and informed that there was a leakWe went out and found that one of the supply lines was leakingThe repair was made and the floor damage was repaired as wellNot all of the sinks *** *** provided were newWe typically install new fixtures, not used (used sometimes has issues)However, we passed our final plumbing inspection.Electrical outlet- I believe she must be referring to the wire that I refused to move againShe was going to have someone handle moving itWe passed our Final Electrical Inspection, with no issues.Trim Work- *** *** received basic Trim in her facilityShe had more luxurious taste, so I informed her that she could purchase a more upscale trim to match her taste and I would install it, however the trim that was included in the price for her project was for basic designed trim, in which I installedShe never purchased any additional trim to be installed.Floor- There is a section in the floor that is about 8”x6’ that could only be leveledAnything other than that would cause a tripping hazardThis was explained to her, obviously *** *** didn’t understandA floor leveler was used and it was done very neatlyunlocked door knobs were used for office and storage- We were not aware that keyed locks were neededWe typically install passage locks unless otherwise directed.Installed gas line- When the gas lines were installed they were checked for leakage and pressure tested to ensure that an adequate amount of gas pressure was available*** *** reached out to me last week and said she couldn’t get her appliances to light and she and her team of “experts” blamed it on the gas lines that were installedUnfortunately, *** *** or her team doesn’t know how to work commercial cooking equipment, we went out and lit the pilots on each piece of equipment and they were all in good working order (no issues with the gas line or pressure)I informed her that everything was working fine.Refused to return key- After the final inspections were performed and passed, her key was returned.Accumulating expenses that occurred for not being open within a reasonable timeframe- Please read everything above, this was not all of our faultChanges cause delays too.Final inspections- Each inspection that we were required to have for our portion of the work, has been completed and has PassedNon Professional work doesn’t pass inspection.We have over years in the construction industry; I believe this is her first restaurantIn my dealings with this project, I’ve seen contractors that had contracts with *** *** come and go; the general consensus was that she was very difficult to work forWe don’t walk away from jobs no matter how difficultUnder the circumstances, we tried to make the best of a difficult situation, as best we could.As far as a refund, the 2nd contract that was dated on March 3rd was for $1,*** *** paid $1,towards that contract$was taken off of the contract for the installation of the security cameras (she had someone else do it)There is a balance of $in which *** *** can keep to resolve her concerns.We sincerely, wish *** *** much success and many blessings with her Restaurant.Sincerely,Ebon T

From: E. Thomas Contracting, LLC<[email protected]>Date: Thu, May 14, 2015 at 1:39 PMSubject: ID [redacted] - Response to ComplaintTo: [redacted]@myRevdex.com.orgMay 13, 2015To whom it may concern,
It’s unfortunate that [redacted] doesn’t understand how construction projects work. Delays happen and constant changes to the project are delays as well. Yes, there were delays that were beyond my control, but these delays were not the only issues at hand in this project. Yes, I was waiting on Permits for weeks, yes I had the flu and was out of work for 4 days and yes I partially amputated my thumb all during the course of her job. Yes, I worked and managed other jobs before and during her project, I am a General Contractor.
As I stated in my first response to her complaint, this job was set up with Progress Payments. A full lump sum payment was never exchanged for this project. Each payment was based on Progress and Production.
This project was so much more complex than [redacted] has led. We went from change, to change, to change on her part which also causes delays. We waited on appliances that she was having delivered, (specifically a refrigerator). Due to that delay, one wall in particular couldn’t be finished until this refrigerator had arrived and was installed.
This project was delayed for several other reasons, not all of them my own and for [redacted] to blame my company for everything and to request a refund is ridiculous.
Again it’s unfortunate that [redacted] is green and doesn’t understand the industry. I have never failed any inspections at her location or any other for that matter. I’ve had five inspections for this project and passed them all: Framing, Rough-In Electric, Rough-In Plumbing all passed on the first inspection. The final (2) inspections for the Final Electrical and Final Plumbing both passed the first time as well. For her to say that I failed an inspection is totally untrue. What she may be referring to is, in order to tie into the bell, which was installed by the landlords plumber, the floor had to be raised, and yes that was an additional cost that was passed on to her of $400, as it should. The inspection reports will show that each of my five inspections was passed the first time.
Now, the final inspections took so long to be ordered because, as I stated in my first response to her original complaint, that [redacted] had us open a wall that had already been rearranged for her (3) times (at no additional cost). The last change to the wall, was an approximate 32” cut-out, that she requested in order to install a glass case (a total after thought), which was not included in the drawings. Each time this wall was changed, wires in the wall had to be re-routed. This new cut- out exposed the wire yet again, after the last change I refused to move or re-route the wire again. The changes were beginning to be extremely frustrating; you must understand that this wall was completely framed, drywalled, taped, spackled and painted when she made her last request to change it. I informed [redacted] that she had to have someone else re-route the wire from the last change, because I would not be doing it again, she said she would take care of it. I also informed her that the final inspection would not pass if that wire was still exposed. When [redacted] contacted me and informed me a couple of weeks ago that the wire was moved and no longer exposed, I called and ordered the Final Inspections.
I’m still unsure of what she means regarding my work not being up to professional standards. I listed the items from the first contract dated September 14, 2014 in my first complaint response. I only mentioned the items from that contract because in her complaint, she spoke of the date we went into contract. [redacted] is correct, there was another contract (it wasn’t signed) but emailed on March 3, 2015. What confuses me is if [redacted] feels her original contract wasn’t fully completed in the alleged 2 week time frame she says she was quoted (not true), and if our work wasn’t up to professional or ethical standards (not true), and if I’m unknowledgeable about my trade (not true), why would she go into another contract with me in March, after months of being unhappy with my services on this project? It doesn’t make sense, and I hope that, that is clear.
Addressing her list of concerns:Counter Top- The countertop was cut and ready to be installed when she made the change previously mentioned (the afterthought of the cut out for the glass case). That change caused the countertop not to fit anymore. Through this project she did not understand the construction process and how materials, time and labor are huge factors in her decision making. She believes that her changes are minimal and doesn’t understand that they cause delays, money and Frustration.
Sink(s) not up to standard- [redacted] contacted me about 2 weeks ago and informed that there was a leak. We went out and found that one of the supply lines was leaking. The repair was made and the floor damage was repaired as well. Not all of the sinks [redacted] provided were new. We typically install new fixtures, not used (used sometimes has issues). However, we passed our final plumbing inspection.
Electrical outlet- I believe she must be referring to the wire that I refused to move again. She was going to have someone handle moving it. We passed our Final Electrical Inspection, with no issues.
Trim Work- [redacted] received basic Trim in her facility. She had more luxurious taste, so I informed her that she could purchase a more upscale trim to match her taste and I would install it, however the trim that was included in the price for her project was for basic designed trim, in which I installed. She never purchased any additional trim to be installed.
Floor- There is a section in the floor that is about 8”x6’ that could only be leveled. Anything other than that would cause a tripping hazard. This was explained to her, obviously [redacted] didn’t understand. A floor leveler was used and it was done very neatly.2 unlocked door knobs were used for office and storage- We were not aware that keyed locks were needed. We typically install passage locks unless otherwise directed.
Installed gas line- When the gas lines were installed they were checked for leakage and pressure tested to ensure that an adequate amount of gas pressure was available. [redacted] reached out to me last week and said she couldn’t get her appliances to light and she and her team of “experts” blamed it on the gas lines that were installed. Unfortunately, [redacted] or her team doesn’t know how to work commercial cooking equipment, we went out and lit the pilots on each piece of equipment and they were all in good working order (no issues with the gas line or pressure). I informed her that everything was working fine.Refused to return key- After the final inspections were performed and passed, her key was returned.
Accumulating expenses that occurred for not being open within a reasonable timeframe- Please read everything above, this was not all of our fault. Changes cause delays too.Final inspections- Each inspection that we were required to have for our portion of the work, has been completed and has Passed. Non Professional work doesn’t pass inspection.
We have over 20 years in the construction industry; I believe this is her first restaurant. In my dealings with this project, I’ve seen contractors that had contracts with [redacted] come and go; the general consensus was that she was very difficult to work for. We don’t walk away from jobs no matter how difficult. Under the circumstances, we tried to make the best of a difficult situation, as best we could.
As far as a refund, the 2nd contract that was dated on March 3rd was for $1,610.00. [redacted] paid $1,000.00 towards that contract. $300.00 was taken off of the contract for the installation of the security cameras (she had someone else do it). There is a balance of $310.00 in which [redacted] can keep to resolve her concerns.
We sincerely, wish [redacted] much success and many blessings with her Restaurant.
Sincerely,Ebon T.

April 28, 2015To Whom it may concern,A signed contract was entered with Pamela H[redacted] for [redacted]’s Kitchen and E Thomas Contracting on September 14, 2014 consisting of the following for the cost of $10,000.00 (Ten Thousand Dollars): FRAMINGFrame partitions for office, food storage &...

kitchen- Drywall, Tape finish & paint new walls – Install 36” interior doors (3)ELECTRIC- Install designated lines for freezer, fridge & convection oven - install lines for lighting & receptacles in office & food storage room PLUMBING- Install 1 1/4" gas feed for griddle, range & fryers - Install drainage lines & water lines for sinks - install above floor grease trap for sinksNOTES: * Sinks will be installed and tied in at no additional cost * Appliances will not be installed * All gas lines & electric lines will be in position to accept appliancesThe contract was set up with Progress Payments as with all of our contracts to provide our customers and our company balance as it relates to work schedules, work performance and invoice ratios. Our policy of Progress Payments provides our customers an opportunity to monitor work and to pay for work in segments as it progresses, and also allows our customers an opportunity to stop a project if it is not progressing as planned or there are concerns about quality.[redacted] made an initial deposit of $4000.00 on 9/12/14, [redacted] was told that the Framing portion of the contract could be completed within a couple of weeks, and it was. Within a two week time frame we ordered a Framing Permit with the Municipality of Chester Township, the permit was granted, the framing work was completed and all of the work passed the Framing Inspection,At that point we finalized the placement of Plumbing and Electrical fixtures with [redacted] and applied for the Electrical and Plumbing Permits. On 9/26/14 a Progress Payment of $2000.00 was made to us by [redacted].Unfortunately, Electrical and Plumbing permits for Chester Township are reviewed by a third party and there was an extended wait time (in which our company has no control over). The process took approximately 2 months. During the waiting period for the Electrical and Plumbing permits we were able to Drywall one side of the newly framed walls and waited for the permits to be approved to continue our work. Once we received the Permits in early December we resumed the work. The Electrical and Plumbing work was completed within a couple of weeks after receiving the Permits. The Inspections were then ordered and the Electrical and Plumbing both Passed the rough-in inspections. A progress payment of $2500.00 was then made on 12/19/14 by [redacted] and then our remaining Drywall work was completed.During the life of this contract, the details of the finishes were changed and added several times by [redacted]. One particular wall was re-built twice because she didn’t like the size of the opening per the architectural drawings that she provided. Once it was changed for her, she then changed it again because she wanted a 4 ft Section cut out of it in which we obliged, all at no additional cost. Working for [redacted] became very difficult at this point due to her inability to stick with her decisions regarding the layout of her restaurant. Some additional costs were added for new lighting areas and decking in the kitchen area in the amount of $1301.00 which were not in the original contract, this was paid on 1/13/15 by [redacted].All items listed in the above work order for the contract were Completed, Inspected and Passed “up to code” by the Municipality of Chester Township and/or their third party inspectors,E. Thomas Contracting does not owe [redacted] a refund. All items were completed.Sincerely,Ebon T

April 28, 2015To Whom it may concern,A signed contract was entered with Pamela H[redacted] for [redacted]’s Kitchen and E Thomas Contracting on September 14, 2014 consisting of the following for the cost of $10,000.00 (Ten Thousand...

Dollars): FRAMINGFrame partitions for office, food storage & kitchen- Drywall, Tape finish & paint new walls – Install 36” interior doors (3)
ELECTRIC- Install designated lines for freezer, fridge & convection oven - install lines for lighting & receptacles in office & food storage room
PLUMBING
- Install 1 1/4" gas feed for griddle, range & fryers - Install drainage lines & water lines for sinks - install above floor grease trap for sinks
NOTES:
* Sinks will be installed and tied in at no additional cost
* Appliances will not be installed
* All gas lines & electric lines will be in position to accept appliances
The contract was set up with Progress Payments as with all of our contracts to provide our customers and our company balance as it relates to work schedules, work performance and invoice ratios. Our policy of Progress Payments provides our customers an opportunity to monitor work and to pay for work in segments as it progresses, and also allows our customers an opportunity to stop a project if it is not progressing as planned or there are concerns about quality.
[redacted] made an initial deposit of $4000.00 on 9/12/14, [redacted] was told that the Framing portion of the contract could be completed within a couple of weeks, and it was. Within a two week time frame we ordered a Framing Permit with the Municipality of Chester Township, the permit was granted, the framing work was completed and all of the work passed the Framing Inspection,
At that point we finalized the placement of Plumbing and Electrical fixtures with [redacted] and applied for the Electrical and Plumbing Permits. On 9/26/14 a Progress Payment of $2000.00 was made to us by [redacted].
Unfortunately, Electrical and Plumbing permits for Chester Township are reviewed by a third party and there was an extended wait time (in which our company has no control over). The process took approximately 2 months. During the waiting period for the Electrical and Plumbing permits we were able to Drywall one side of the newly framed walls and waited for the permits to be approved to continue our work. Once we received the Permits in early December we resumed the work. The Electrical and Plumbing work was completed within a couple of weeks after receiving the Permits. The Inspections were then ordered and the Electrical and Plumbing both Passed the rough-in inspections. A progress payment of $2500.00 was then made on 12/19/14 by [redacted] and then our remaining Drywall work was completed.
During the life of this contract, the details of the finishes were changed and added several times by [redacted]. One particular wall was re-built twice because she didn’t like the size of the opening per the architectural drawings that she provided. Once it was changed for her, she then changed it again because she wanted a 4 ft Section cut out of it in which we obliged, all at no additional cost. Working for [redacted] became very difficult at this point due to her inability to stick with her decisions regarding the layout of her restaurant. Some additional costs were added for new lighting areas and decking in the kitchen area in the amount of $1301.00 which were not in the original contract, this was paid on 1/13/15 by [redacted].
All items listed in the above work order for the contract were Completed, Inspected and Passed “up to code” by the Municipality of Chester Township and/or their third party inspectors,
E. Thomas Contracting does not owe [redacted] a refund. All items were completed.
Sincerely,
Ebon T