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E. Townsend Watch Collection

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Review: In May 2011 my girlfriend and I bought a pair of new watches from The Trinity Collection. Although my [redacted] watch was sold to me as "new", after a few months of wearing it, I decided to switch bands to the black band supplied in the case. I found that the band was not only used (had wrinkles and had obviously been worn)but it was missing the clasp that would allow me to utilize it. So in July 2011 I stopped in to see the owner ** to explain this. He was very aplogetic and said he would buy a replacement clasp and send it to me. This was an acceptable resolution. I stopped in again in August, again he was very apologetic and said he would call [redacted] to get an answer. I did not hear from him and stopped in again in December during the XMas Stroll. He explained the clasp was on backorder but he would purchase it as soon as it was available. I stopped in again in July 2012. I first checked the [redacted] site to see if the clasp was available and it was. I told him this and he said he would take care of it immediately. I stopped in again in August 2012 and he apologized again and took my number, but I have yet to hear from him. After many phone calls (8), emails (12) and stops into his shop, it seems clear I have no alternative but to ask for the's help. It has been nearly 18 months since I paid $3,450 for a watch that was not new as ** told me it was, but also missing a clasp. His actions speak louder than his words and I just want the new clasp so that I can use the band that was supplied with the watch when I purchased it. Please help me, thank you.Best,[redacted]Desired Settlement: I would like ** to follow through on his promise to buy me the appropriate clasp for my black band ([redacted] watch) that was missing at the time of purchase.

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Description: WATCHES-DEALERS, Jewelry Stores (NAICS: 448310)

Address: 50 Main Street, Nantucket, Massachusetts, United States, 02554


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