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E-Unity Corporation Inc.

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E-Unity Corporation Inc. Reviews (3)

Ms. [redacted]:Mr. [redacted] is correct that he is entitled to a copy of his appraissal report, and also that there was a long delay before E Mortgage mailed it to him, during which Mr. [redacted] made several phone calls repeating his request that the appraissal report be sent to him. On January 8, 2015, an E...

Mortgage employee received one of Mr. [redacted] voice messages requsting the copy of his appraissal report, and immediately mailed the report to Mr. [redacted] at his address of record. The tracking records of [redacted] indicate that the report was left at Mr. [redacted] residence the morning of January 13, 2015. Thus, the report was already delivered to Mr. [redacted] before E Mortgage recieved this Revdex.com complaint later in the day of January 13.E Mortgage apologizes for the delay in delivering the report to Mr. [redacted]. Our company policy is to deliver appraissal reports to the entitled parties as soon as we receive them from the appraissal company. Although the holiday season may have contributed to the delay in this case (the two employees involved were on vacation during the time period involved), this is not acceptable customer service and we are investiagting the reasons for this failure and seeking to change our procedures to prevent future recurrences.Once again, E Mortagage wishes to apologize to Mr. [redacted] for any inconvenience caused to him from the delay in recieving his appraissal report.Please contact me if there is anything else you require to resolve this matter.Sincerely, [redacted]General Counsel

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] is correct---E Mortgage did decline the [redacted]'s loan, and for the reasons she was told by the loan officer; however, E Mortgae failed to properly complete the Statements of Denial (the "Statements") they received in the mail as notice of the declination. The first page of...

the Statements lists in Part I the Reasons for the Denial, one of the boxes for Inadequate Collateral, Unacceptable Property, or Unacceptable Appraissal should have been checked, but it was accidentally omitted. Part II of the Statements is to be checked if we relied on their credit report to make our decision; we did not, we relied on the reasons in Part I noted above, so Part II was properly left unchecked. Therefore, although the Statements contains credit scores and Key Factors affecting that credit score, it was not relied on E Mortgage to decline the loan. Also, it is not E Mortgage making the negative statements about the [redacted]'s credit; those are from the three credit bureaus directly, and she should contact them to address any statements they believe  are not accurate.E Mortgage apologizes for sending the incorrect Statements and for any inconvenience or concern that it has caused the [redacted]'s. We would be happy to cancel the current Statements and reissue corrected Statements listing the proper reasons for the loan's declination. Please advise if that will resolve this matter to [redacted]'s satisfaction.Sincerely,[redacted]

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Address: PO Box 211761, Royal Palm Beach, Florida, United States, 33421-1761

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