E. Wayne Bostain, CPA

Complaint: ***
I am rejecting this response because Mr *** lacks essential comprehension skills He came to my house and himself felt the extreme temperatures of a good portion of the house and offered no explanation as to why their product was only working in my attick and not the rest of the livable space like they promised The issue here seems to be that they are not interested in true customer satisfaction, but selling more to their disatisfied customers when their product does not meet the desired results.Not ONE time were my utility bills asked for I have since requested up to years of bills for this address What I see as the biggest issue is that I was told that out of thousands of customers I am the only one not satisfied As a customer, would my 100% satisfaction with your service not be warranted, just like those who give good ratings? Or is it just that I have become a thorn in their side now? I am requesting the full amount be returned, except for the fan, and they remove all of the materials I gain nothing out of the deal Not one thing.Had comfort not ever been mentioned, then the facebook post would not have read "My house is still hot as balls." It would not have been part of the initial Revdex.com complaint either This is where comprehension skills come into play Reading and understanding what you read and are being told by the customer when you are at their house, is essential Maybe had he spent less time laughing at me in my face over my concerns, he would have gathered the essential information needed during our conversation.Their resolute was to offer me windows at their cost and installation The only resolution to make this go away and to make a pleased customer, is a full refund of everything except the fan and installation for the fan, with full removal of all other materials
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Comfort is NOT subjective I was told that it would not only cool my house down, but also lower my electricity bill BOTH of which was not accomplished with their product I was sold on a product that has not provided the comfort nor savings that were promised This was AFTER a thurough evaluation of my home before it was installed The windows were checked before the installation When I finally got someone to come out to my house to look at it, not only was he extremely unprofessional laughing in my face, his resolution was to sell me windows, which still were not to ba of an issue.They provided thermal pictures of the attic They did not provide the thermal images taken in the upstairs rooms which Mr *** did They also did not provide thermal images of the AC vents which also showed that the AC was fucntioning just fine With those in combination, they should have lowered the temperature in the house Mr *** himself even said that he does not know why the back half of the house was so hot To say I was uncooperative is absurd since it has taken this long for me to even file a complaint with the Revdex.com This was an attempt to extract more money from me My house is only ELEVEN years old The product did not provide the comfort or savings that they claimed that it would Savings is ALSO not subjective Nice spin on words though
Regards,
*** ***

Greetings,  Attached are the copies of Mr. [redacted] work order, SIGNED COMPLETION CERTIFI- CATE that took place upon final inspection.  Which he claims never took place. Also attached are thermal pics of the attic temperatures on an 86 degree afternoon showing the performance of the barrier...

he purchased. Typically at- tic temperatures without radiant barrier are 40 - 50 degrees higher, not within  a couple degrees of the outside temperature. Included are copies of the emails that were sent by our office manager to reach  out to Mr. [redacted]. We are also in possession of recorded voice mails left for wMr. [redacted], one which  includes a reference to his conversation with Mr. [redacted] (owner  of Green Energy of San Antonio) which Mr. [redacted] claims never took place. I reviewed some of the other unfounded claims from Mr. [redacted]; We never promised a guaranteed  35% savings.  We are prohibited by our company policy to do so.  We do explain to customers that the savings on an annual average can be 25-30 percent, and explain that savings have been reported t= o us at 8-10 % and in cases up to 40%.  No savings GUARANTEES are ever expressed or implied.  We have no control over the electrical usage in a customer= s home. From the start of this Mr. [redacted] posture has been uncooperative. He has only expressed his desire  for a refund.  He is using unfounded claims  of product failure to substantiate his claims, and subjective claims about comfort, he has gone as far as bashing us on social media, with no proof of anything he has said. As the product is under warranty, it was explained to Mr. [redacted] that if there were in fact any issues with the barrier that they would be addressed in accordance with the conditions of the warranty.  According to Mr. [redacted] our only option was to provide a refund.  We have attempted to satisfy his concerns with zero resolution.

Greetings,   I am sorry Mr. [redacted] feels the way does.  I regards to his claims to lack of savings, he was asked to provide copies of his utility bills.  To this day he has yet to provide them.  Along with my initial response you also have in your possession all the documentation and recordings that strongly discredit anything Mr. [redacted] is stating or implying.  He replied that his issue is not about the comfort, but the savings; but in his social media blast he wrote, and I quote, " my house is still hot as balls."  Where is his proof? At this point all I am hearing and reading are inaccuracies and inconsistentcies.  Sincerely  [redacted] GM